The package was super delayed due to…
The package was super delayed due to weather, but thw customer service response was immediate with track and answering any questions I had.
About SupplementWarehouse.com
Data updated- Website
- www.supplementwarehouse.com
- Category
- Health & Medical
- Location
- United States · Bolingbrook
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 5% (1/21)
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Is SupplementWarehouse.com legit?
SupplementWarehouse.com (www.supplementwarehouse.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 5% of negative reviews; 83 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great site
Great site, always my go-to for health supplements. Thanks.
Smooth transaction
Smooth transaction, quick delivery.
Received my order very quickly
Received my order very quickly. The supplement worked really well. Thanks.
Excellent company
The order came a day earlier than expected. The order was exact. I will order from Supplement again!! Thank you!
If I could give this company a negative…
If I could give this company a negative 12 I would! This was my first experience with this company and it was completely unsatisfactory! I placed one order at the end of December, after the holidays and about a week or so later received an email stating it was back ordered. I waited for more than a week before getting this information. I responded to the email but decided to call the next day. The representative was pleasant enough and switched my order to something else. She stated I had the last two items in stock and I would get my order early the next week. Well....again I waited, a little more than a week. Let me be clear, I understand Mail orders and that things don't always go out as soon as you place the order. I can be patient. However, if I had not reached out the second time I would not have known the second order was out of stock! Ironically, it was not out of stock when I ordered. The second encounter I had with the company was less than desirable. The agent this time was very disconnected and had no customer service experience or perhaps this was her first job with people. I requested a refund and hung up. A little annoyed that I waited almost a month and did not receive either order I decided to call and give feedback. I spoke to the manager and explained my frustration at not receiving either order and not knowing until I contacted them. I explained this was my first order and quite frankly, my last after this experience. I would not have known about the second order being out of stock if I had not called! The manager proceeded to tell me about their platform not working and he is getting a new one and so forth. Quite frankly, that's not my concern and I would gather no other customer's concern either. I would think a customer's concern is their order not what type of platform you need to sync your inventory! Just saying. He did apologize but he didn't say, let me see what I can do to help. Let me give you a credit or whatever. Now let me be clear again, I didn't call looking for a credit, I just wanted my order or when it would be shipped out! However, if you have a new customer, and by the way one customer can bring loads of revenue, you don't just brush them off! A thank you for feedback is nice but help with my order or something to nudge me to give this company another chance for not sending both of my orders would have been great! I am a loyal customer to the companies I use and I spend more than enough money on my supplements, I am heath junkie, so I would say one customer makes a difference!! Just saying! I want to be ABSOLUTELY CLEAR, I WILL NOT BE ORDERING from this company in the near future!! One more thing, the manager should know, when a customer has a bad experience they tell 9 to 11 people about it. In this case, much more! Just a thought,when you have a potential customer who may turn into a loyal customer for years to come, retention is the word!
Great product and shipping time
Good products and sales
Good products and sales. Very helpful customer service.
Delivery was fast
Delivery was fast, and it was super easy to purchase from the company
Tried to call and message as didn't…
Tried to call and message as didn't receive what I ordered unless they changed the packaging but the picture of what I was supposed to receive didn't look like what was sent,no reply from message and phone number not connecting!
Brilliant site to browse
Brilliant site to browse, learn about, and order all kinds of supplements and vitamins online. They also ship internationally so you don't have to be in the US specifically. You can order vitamins to so many places in the world and they can easily cargo it, lgositics are without an issue. But obviously, it is always better to check the regulation in your jurisdiiction. So even though a US company can ship what you order from the US and it gets away from the US jurisdiction, they cannot guarantee free entry to your country or your jurisdiction. so better to be safe than sorry all the time, you know.
This is the best supplement website
This is the best supplement website. I placed my order on Wednesday 8/30/23 and the website stated that I would not receive my order until next week Wednesday 9/5/23 however my order was delivered on 9/2/23. I am delighted how super fast the delivery was customer service is really good too.
My product was sent to an incorrect…
My product was sent to an incorrect address that they claimed I provided. Told me to go to the post office and see where it went. The error was n their end and they are not going to make it good. I would not recommend them. Janet K.
This company promote fake protein
This company promote fake protein. Fake product, don't buy it.
Reply from SupplementWarehouse.com 2023-07-10
Hi Raj - Please do not write fake reviews. It's obvious you never ordered with us since you didn't list an order number. We have been in business for over 20 years and have 15 retail stores. We would never sell fake protein. If you are a legit customer, please respond with your order number. Thank you.
I would 100% buy from them again
I would 100% buy from them again. There was actually an issue with my order, that they ended up resolving. That’s the main reasons I’d buy from them again, because now I know I can trust them if there’s an issue. I’ve had online orders with other companies where something went wrong, and I couldn’t get ahold of them. These guys are very nice and very responsive!
I buy my supplements here and I'm…
I buy my supplements here and I'm pretty happy with the price and quality.
SLOW Shipping, No Updates
SLOW Shipping! You have to email them and contact them to get a status on your order.
Awesome found my vitamins that were…
Awesome found my vitamins that were hard to find other places. I will be ordering again.
Product selection is exceptional
Product selection is exceptional. Prices and promotions are awesome.