Swell UK LTD

Great customer service

Great customer service Got money refunded from mal functioning discount code Swift delivery

These dog toys are a hit with my furry…

These dog toys are a hit with my furry friend; they're not only durable but also provide hours of entertainment, making playtime a joy.

Ordered a dog drying coat

Ordered a dog drying coat, order arrived 3days later only to find the wrong item had been dispatched. After contacting swell by email I heard nothing, after another couple of days I phoned swell only to be told to return the wrong item for my order to be delivered later in the day it was confirmed by email that they did not have the dog drying coat in stock. WHY ARE YOU SELLING PRODUCTS THAT YOU DO NOT HAVE IN STOCK

Swell always make you feel comfortable…

Swell always make you feel comfortable and not like your fed wrong information or backed into buying something you don't need. Jamies in there store is always lovely to talk too and always has a smile, as do all the other staff members. I cannot recommend them more!

Fluvac

Great product. Left a bit of dirt in the tank to trial this new product. Amazing, does the job perfectly. Easy to use, clean and tidy. Swell has a company has been amazing. Had a minor issue with yodel (who doesn't) but the Swell customer service team was straight on the case and dealt with immediately. Thank you and I look forward to purchasing other products from you in the future.

Finding the right pet supplies can be a…

Finding the right pet supplies can be a daunting task, but this pet store made it a breeze with their extensive selection. Whether you have a dog, cat, or even a reptile, they had a wide range of options to suit every pet's needs. The carefully packaged items showcased their commitment to ensuring customer satisfaction.

I recently purchased a cat scratching…

I recently purchased a cat scratching post from this pet supply store, and I'm extremely satisfied with the quality of the product. It's made of durable material and my cat loves it! The store has a great selection of pet supplies, and I'll definitely be a returning customer.

Fast devilery and great customer service

I would give zero stars if I could

I would give zero stars if I could. Placed an order for dog food online, the money was taken from my account but the website said the order had not been verified and I didn’t get an order confirmation email. Contacted their customer services who were of no use whatsoever and just told me that the order had been cancelled and to contact my bank. The money is still missing from my bank account and may take upto 30 days to be refunded, if at all. So no dog food and no money. Do not use this company!!!

Just received my 2 12kg and a free 2kg…

Just received my 2 12kg and a free 2kg which helps when you have 4 dogs and again you’ve done it Thankyou swells with a great service good price for Arden grange with extra 2 kg that my dogs thrive on .. fantastic

I don’t know what’s happening to swell…

I don’t know what’s happening to swell pets lately but it’s taking almost a week to get your order when it’s always come in three days before when contacting them I just get excuses. I’ve been their customer for a few years now I was aware of delivery problems before I was their customer but haven’t experienced a problem within the last two years until now I’m not too happy about it as they have gone from being a decent company with me to a bit of a shambles I will update this review in the newest future after they have seen it and replied to me after a while no reply yet and it’s now going to be nine days after order in a couple of hours I did phone them again and their does not seem to be any urgency in for filling the order so I will start looking for another supplier.

Smooth purchase

Smooth purchase Bought a lamp holder and hide for good price. Arrived promptly and well packaged. Quality product at reasonable price

CUSTOMER SERVICE?

Have used Swell Pets for years now and always been v.happy indeed but seem to have zero customer service skills and too busy to cancel my order and refund after processing an order for 5 days with no disptach. Inability to be contacted by phone,email,or messenger on FB.Apparently they're v.busy with Covid unlike us Health workers and 3-5 days to answer anyone???Email to CEO on it's way too now.Awaiting discount voucher to be applied.Mailed and asked again,no code.Mailed again and asked again

Sweep pets excellent

Excellent food at swell pets I wouldn’t use anything else for our dog he has been having this food from a puppy

Problem solved by Matt!

Had a problem with damage by DPD to our dog food. No Hassle for Matt - just a photo of split and spilled bag and a replacement is on the way! Excellent service and customer care, prices very keen too!

Really poor customer service

Really poor customer service. 10 days in and still not received any dog food. No contact, not even an email. Totally un professional. We have rung them to be told we would receive tracking, which they didn't send. The food itself is average but the hastle it's been!! Never again

Website says will price match, this is NOT the case

Website says will price match, this is NOT the case Always bought my dogs Arden Grange at Swell pets, quick delivery and never any issues until now... Their website promotes. "Lowest price guarantee, find it cheaper , we'll beat it". Normally they are price competitive however I checked and found it 2 x 12KG Arden Grangeat Bitiba.co.uk for £52.99 while;st they priced this as £55.99. Only £3 I know however I did call them (as why would you pay more for the same thing ) and they were aware of this but would not price match stating Arden Grange had just increased their prices!! So there you have it , Marked as 3 stars balanced as 5 stars from previous purchases but 0 stars for not telling the truth

Never had any issues from Swell

Never had any issues from Swell. I use all three of their websites for my personal zoo and have always found the service to be exceptional.

Despite all the bad reviews I have…

Despite all the bad reviews I have ordered from them several times and always had excellent service.This time I had to return one bag of food because of my dog had a health problem. As soon as I returned the bag I had a replacement the next day with a credit for the difference. Excellent and prompt service. Would highly recommend.

Very bad experience for the second…

Very bad experience for the second time. Happy to take your order and then make excuses for not shipping. The day following my order I phoned to see why my order hadnt been shipped and was told one item wasnt in stock although the puppy food was but that hadnt been shipped! I expressed my urgency for the puppy food and was promised repetitively it would be shipped that same day and would be delivered to me next day even after I had offered to collect. I made allowances for the first mess up and ordered more adult food from another company which arrived next day. But my puppy food from swell didnt arrive after the false promises. I rang to express my disappointment but was fobbed off with "our terms and conditions and is sent direct fromthe manufacturers" So explained that I had been told the puppy food was physically in stock, but this didnt make sense with the robot who I was speaking to who could only say in default mode "our terms and condition say it can take longer for delivery" So this must override the human promise that had been made the day before !!!! Wont be using again, cannot get my head around why these people who are supposed to understand animal requirements force you to risk having to feed make do puppy food for a few days while they sort their job out and keep you in the dark. Luckily to say but not without trouble I was able to borrow some of the same puppy food from a friend and my puppies didnt suffer from upset stomaches which could have easily been the case. Order from another company who are more reliable and honest.