The House (www.the-house.com) has a 2.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 48% give 1 star; The business has not yet replied to negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
I signed up at The House to make my first purchase of Solomon X ULTRA hiking boots. The House prominently gave me a code for a 15% discount on my first purchase (DF15NM15). I wasted 15 minutes trying to check-out and pay the correct amount. Finally their customer service told me they were not going to extend the discount as promised. Classic BAIT and SWITCH to lure you from another trustworthy on-line retailer.
TERRIBLE customer service. Multiple service tickets and 1 hour long phones calls on hold trying to get ahold of ANYONE. Missed shipping an item ordered Dec 26th. Still haven't received it or heard back from anyone. Future shoppers stay away!!
Appreciate being local and great selection. However, there are problems with online shopping. Coupon codes were applied to two valid purchases but did nothing to the price. Holiday15 and jolly20 both didn't work in December. Feels like a scam but I'm sure it's just a technical glitch. Hurts credibility though, why should I even bother. Hope the house will fix this website experience fail.
63 reviews matching