Good product, questionable policies.
I'm tired of companies not being forthcoming when they are selling open box merchandise. The saddle I ordered did not come in the original packaging from the manufacturer. So it did not have the tool, measuring tape and fit instructions. In fact, there was no packaging other than the delivery envelope. This would be acceptable if I was buying at a discounted rate but to pay full price and receive less than a new product is disappointing. Unfortunately, I don't have a local triathlon shop. So online shopping it is, but I won't use trisports.com in the future.
I was able to review your order and want you to know that we only sell brand new products. The saddle you purchased came directly from the manufacturer and no longer comes with the products you mentioned. They stopped including those products with their saddles some time ago. I apologize for your experience this far and want you to know that should you be unhappy with any product you've purchased from us, you have 90 days to return it for a full refund. Again, the saddle you received is a new product and does not come with the products you were expecting. I will be reaching out to you directly to see how else I can help ease your frustration with our products. Thank you for the feedback, we will be in touch.