VETiONX (www.vetionx.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 70% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
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patti美国 · 1 review · Verified ·
★★★★★
the product derma-inox is exceptional
the product derma-inox is exceptional. when ordered received it quickly. our dog's biting, itching and scratching went away immediately. Then we hit a hiccup. item out of stock and it was due in January. January came and went and then it was March and then discovered this item defective and that pushed back the item to be in stock for April or May. In the meantime, our dog has started all over with biting, itching and scratching. Please say it will be soon when this product comes back into stock and will work as well as it did before.
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Edward美国 · 1 review · Verified ·
★★★★★
We saw a huge improvement in our Golden…
We saw a huge improvement in our Golden Retriever since we started her on VETiONX. We couldn't be more pleased with her improvement.
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Michele美国 · 1 review · Verified ·
★★★★★
Sorry but my dog wouldn't have anything…
Sorry but my dog wouldn't have anything to do with this stuff!!
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george s美国 · 5 reviews · Verified ·
★★★★★
ordered arthro ionx not aware that it…
ordered arthro ionx not aware that it is now in pellet form which doesn't dissolve well in the drinking water, the previous formula was more user friendly. it could be added to the drinking water or given orally with a syringe. in pellet form the cats and dog will not eat as directed, tried mixing in the food and they will not eat, so we have suspended the use of arthro ionx. do you still carry it in liquid form? when I ordered, your site shows the product in the same liquid pourable container as its always been. the pellets don't pour out of the pop up lid, you have unscrew the cap. suggest you update the packaging.
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Fayelyne美国 · 2 reviews · Verified ·
★★★★★
Excellent service
The woman who I spoke with was honest and pleasant to speak with. I greatly appreciate her telling me of the recall and why it happened to help the product shelf life last longer. After hearing that she had worked in the warehouse prior and her experience with the company I was greatly impressed to her commitment to the company and the product.
The product is Arthro-ionx which has greatly improved my dogs mobilty. I will order this product again.
Fayelyne Genness
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Susan美国 · 2 reviews · Verified ·
★★★★★
Product arrived early
Product arrived early, was fresh and much appreciated by my cat.
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Karen美国 · 9 reviews ·
★★★★★
Dermaionx still not available :-(
Your product "Dermaionx" has worked well for my cats skin issues but it is no longer available. I have called you a couple of times (Dec 2017 and Jan 2018) and canot seem to get a clear answer as to when it will be available. If it is on backorder why can't you go ahead and take my order and prepayment and then expedite the order to me once it is available??? But when I asked you said that you cannot do that.
How much longer???
Reply from VETiONX2018-01-16
We are terribly sorry for this long delay. As we explained on the telephone, Derma-Ionx is not the only product that we are waiting to receive. Unfortunately, we have experienced delays, very unexpected, but delays none the less. When our products are out of stock, it is also removed from our system, so we are not able to place "pre-orders" until we have either stock on it's way or a confirmed shipment date which is what was explained by our representative. We do understand that our furry friends rely on these products to maintain overall good health and relief from symptoms. It has been our mission to get our products back as quickly as we can, and we are doing our best to do so. As soon as product is available, there will be a newsletter sent out and the website will be updated as well. We realize that our customers are becoming frustrated, as are we, and again we sincerely apologize.
Vetionx Customer Service Team
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Monika美国 · 1 review · Verified ·
★★★★★
Great price and fast shipping.
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Dagny Sellorin美国 · 4 reviews · Verified ·
★★★★★
I found what I needed
I found what I needed, ordered it easily and it arrived in a timely fashion. The product is great . My only reservation at all is that the spray bottles are a bit smaller than I expected, so a little short on product for the price. That will not put me off ordering again or recommending it to others. The cedar smell is wonderful, it does not bother my dog, and it is the most chemical free product I could find.
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Robert澳大利亚 · 1 review · Verified ·
★★★★★
UPDATE 22DEC2017
The shipment is well overdue. My dog is in a lot of pain and I am anxious to see how well your product works. You don't have to listen to his whining when he moves.
22Dec2017 An UPDATE. The product is still in customs (BioSecuity) and is scheduled for destruction. I have spoken to a BIOSEC officer and she has temporarily delayed destruction pending consultation with you. BIOSEC is available at BGFDGO @agriculture.gov.au or 61732468678.
I ask that you contact them ASAC and mention my name, Robert King REF: QM17001256. Perhaps they will release the product.
Reply from VETiONX2017-12-05
We are terribly sorry for the delay in shipping. We have checked with the USPS on this international shipment and it shows that the package is still being held in customs waiting for clearance. That was last updated on the 29th. Typically, the next step would be that they contact you regarding any customs fees prior to scheduling a delivery. We do hope that this gets processed as soon as possible so that your dog can get some relief from the discomfort and pain they are currently feeling.
This shipping information has been sent to your email address as well.
Sincerely,
Vetionx Customer Service Team
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Gayla B.美国 · 1 review · Verified ·
★★★★★
Thank you Vetionx for your wonderful homeopathic …
Thank you Vetionx for your wonderful homeopathic products!
I purchased Arthro Chews for my 12 year old dog. She has been taking them for just 2 weeks, I have noticed she is not as stiff in the morning and it is easier for her to get up off the floor.
Thank you again!
Gayla B.
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Joan V. Seattle, WA美国 · 4 reviews · Verified ·
★★★★★
Great company for taking care of your …
Great company for taking care of your orders. Informative website. Hope they develop more products!
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Linda美国 · 2 reviews · Verified ·
★★★★★
Products rec were as listed
Products rec were as listed prompt shipping
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Gretchen Martini美国 · 2 reviews ·
★★★★★
I filed a complaint to BBB
I filed a complaint to BBB. Vetionx replies stating they had tried yo call me 4 times which is not true. They stated I was on a no contact list. Which is not true they stated I was only a customer from April 2016. This is not true. I have been ordering product since 2014. They left one message for me yesterday from Sherri Figeroli. Her calls go directly to VM and mail box is full so I still cannot talk to anyone. My dog is still sick and they don’t know how to treat for this until they can get the strain of bacteria.
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Julie美国 · 5 reviews · Verified ·
★★★★★
Friendly, helpful, and good stewardship.
I received my orders in good time. One of my items was incorrect, but Vetinox sent me out the right item and return postage to mail back the other one. Staff were very friendly and helpful when I spoke to them and returned emails quickly. Thank you.
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Weim mama美国 · 1 review · Verified ·
★★★★★
Was disappointed in recall of Promaxol
Was disappointed in recall of Promaxol, but received full refund in timely manner.
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Ruth美国 · 1 review · Verified ·
★★★★★
great stuff works almost immediately
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sheri美国 · 1 review · Verified ·
★★★★★
I've been giving the liquid to my dog …
I've been giving the liquid to my dog in a non metallic container. They are still itching and scratching. I gave it 3 weeks to see a difference and nothing
I believe this product is a farce and would like money back.
Reply from VETiONX2017-09-25
After reviewing your recent purchase, we do show that your pet only been on the product less than a month. For some, it can take some time to build up in their system before the body can begin responding effectively, which is why we do encourage customers to give our products at least 30 days. However, it you not happy after at least the 30 days mark, you are welcome to contact our call center directly if you would like to take advantage of our return policy.
Sincerely,
Vetionx Customer Service Team.
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Teebee美国 · 2 reviews · Verified ·
★★★★★
Too long of a wait
I wish I could rate this product. I ordered it on September 5th and still have not received it on September 23. The flies are almost gone at this point so really feel disappointed.
Reply from VETiONX2017-10-19
We are sorry to hear that this has happened. We are not certain what caused the delay in shipping once USPS picked up the package. However, we do show that your account has been credited. Please feel free to contact our call center directly with any other questions or concerns.
Sincerely,
Vetionx Customer Service Team
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Sue美国 · 2 reviews · Verified ·
★★★★★
Price is high
Price is high.
Seems to help, we have tried several things to help our pet with the intense itch
