Wisetack

Thank you, Carlos! We're glad we could make getting a loan easy for you.

Thanks for the kind words, law! We appreciate the review.

Thank you so much, Kevin! We're so glad the process was quick and easy from start to finish — that's exactly what we aim for. We're here whenever you need us!

Thanks so much, James! We're glad the online process was quick and easy — and that you got approved right away. We're here whenever you need us!

Thanks for the 5 stars, Jeff! We're glad to hear it the autopay process was easy and met your expectations. Cheers!

Hi Maria, thank you for taking the time to share your feedback. We're sorry this experience was frustrating and understand why it caused confusion. Based on our review, the amount you prequalified for was less than the amount submitted in the formal loan app. Because financing offers are based on the requested loan amount and other application details, the available options for the higher loan amount differed from those shown during prequalification. We know that's not the outcome you were hoping for, and we appreciate your feedback on how the process was communicated and how we can improve our user experience to ensure expectations are better met.

Thanks for the review, ALbert!

Thank you for taking the time to share this, Michael. We understand how uncertainty around payments can be frustrating, especially when it impacts other parts of your life. We did want to clarify that automatic payments were never set up on your account — the payments that came through were one-time payments scheduled directly. Our payments team connected with you on May 29th to walk through each payment in detail, along with the terms that applied and why each amount was charged. We're committed to transparency, and our team is always available if there's anything more we can help clarify. You can reach us at 1 (888) 711-5854 (Monday–Friday, 9:00 AM–6:00 PM ET).

Thank you for your feedback, Sarah! We're so glad Wisetack made it possible for you to finance your renovation with a 0% financing option. We appreciate your suggestion about receiving a paper bill. Wisetack works with a number of lending partners, so the available payment and billing options can vary depending on your lending partner. You can learn more about managing your payments, including whether paying by check is available for your loan, here: https://support.wisetack.com/hc/en-us/articles/9874934945307-Manage-payment-methods Thank you for choosing Wisetack, and we wish you all the best with your renovation!

Hi Reza, thank you for sharing your feedback. We understand there may have been some confusion between the prequalification process and the final loan application. Please note that prequalification serves as an estimate only, and financing approval and terms are not guaranteed at that stage. The actual loan terms are determined during the full financing application and review process, where additional credit and verification information may impact the final offer. We understand this can be disappointing, and we appreciate you taking the time to share your experience. We're always trying to improve the borrowing experience.

We're sorry to hear this felt unexpected, and we appreciate you sharing your perspective, MaryLou. In some cases, additional identity verification is required during the application process. This can happen if we're unable to fully verify the information provided, or based on the loan details and requirements from our lending partners. When this applies, borrowers are prompted to securely upload a valid ID to confirm their identity and protect against fraud. We understand that providing documents like this can feel sensitive, and we take that feedback seriously as we work to make the process as clear and transparent as possible. If you'd like to talk to our support team directly, you can reach them at [email protected] or call or text 1 (833) 927-0333, Mon–Fri 9am–8pm, Sat 9am–6pm ET.

That's what we love to hear! Thanks for the review, Jon.

We appreciate you taking the time to leave us reviews, James!

We're happy to hear you'd give the application process 5 stars. Thanks, Aleck!

Music to our ears — thanks for the review, Karen!

Easy is our middle name! We're so glad the application process was smooth and that AutoPay makes managing your payments stress-free. Thanks for trusting Wisetack with your financing, and we appreciate you choosing us!

Thank you for the kind words, Loretta! We're so glad to hear the process was easy and seamless, and that our team was able to provide helpful, friendly support along the way. We appreciate your recommendation and would be happy to help again with any future home projects!

Exactly what we strive for — thanks, Bonnie!

Thank you for your review! We're glad to hear Chris delivered on his promises. It sounds like your feedback may be about your contractor's cleanup schedule rather than Wisetack. We hope everything is completed to your satisfaction, and thank you for choosing Wisetack for your financing needs!

Thank you for the feedback! We're so glad the financing process was easy and straightforward. We also appreciate your suggestion about releasing partial funds and will be sure to share it with our team as we continue improving the experience. Thanks for choosing Wisetack!