Ytoglobal (www.ytoglobal.com) has a 1.1 out of 5 rating on OK.one, based on 32 user reviews collected here. It is listed under Business Services and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers experienced severe delivery failures, noting that drivers constantly dropped parcels in completely insecure locations, threw packages onto lawns, or returned them to senders without ever making any genuine delivery attempt whatsoever.
However, some customers also noted that trying to reach customer support was an extremely frustrating ordeal because phone numbers were completely disconnected and emails were consistently ignored by staff members. Reviewers additionally mentioned spending excessive amounts of time waiting on hold only to receive unhelpful answers, while dealing with prolonged warehouse delays and missing parcels.
Auto-generated from all reviews of this business. For reference only.
The tracking information stated that delivery could not be completed because the address was incorrect. However, no one from YTO Express attempted to contact the recipient by phone or email to verify the address before deciding to return the parcel to the sender.
After seeing the tracking update, we immediately contacted your customer service team and confirmed that the delivery address and recipient details were correct. We were then informed that the parcel was still at your warehouse. Despite this, we were told that it could no longer be delivered and that it would be returned to the sender.
What is most disappointing is that your representative advised us to seek a refund from the sender instead of taking responsibility for resolving the issue. This is unacceptable, as the parcel was still in your possession and the correct delivery details had already been confirmed.
This experience has been extremely frustrating and has caused unnecessary delays and inconvenience. We expect a prompt response and an appropriate resolution.
My package was never deleivered G20219716296. They do not have any missing parcel support links on their website. I was here when they claimed it was deleivered, I went downstairs within 2 minutes of the delivery notification, I even checked the building on both sides of my appartment. It was not delivered. I need a refund or replacement product. The retailer will not issue this until I have a responce from the delivery company. Please reply asap!!!
As per YTO's deliver photo, my Temu Parcel in Qld Australia was abandoned at a busy road at night in the dark. During the day at least the parcel should have been delivered. No delivery message no SMS about the delivery, just left on the ground near the small letter box by the road at NIGHT. Recent police alert in the news theft in the area increasing. Courier YTO contacted via email, no response. I am annoyed that the carrier YTO is so unresponsive. Parcel should have been left at the door. Parcel not found. Cannot get refund as it says delivered but clearly the photo they uploaded of delivery shows it was delivered at night.
My parcel was marked as being delivered at a Chermside West depot rather than my location. I’m finding it impossible to contact them on their website and the vendor is worse than useless and unwilling to assist. Why are these companies still in business!
Dreadful service. Claim to deliver things when they havent. Dont even open the front door of a business to deliver things, just dump them on the pavement.
Spare yourself the hassle do not use companies who use this courier your items will be damaged or stolen with no care
I contacted this company the day I was able too. I calmly and clearly explained there was no safe location to leave packages at my house as it is on a main road I offered the solution to give to my neighbours but instead I was told there is no internal communication within this company and courier will leave where they choose fit. The photo of delivery which was 4 days late shows it was SHOVED behind 7 bins not only is this disgusting and unhygienic and unsafe but it was also on bin day when I got home all the bins were moved and my package just as I had warned to no avail was literally stolen. I tried my best to help this courier company do their one job right they ignored me they have no care my items were stolen
Giving me false hope with customer support saying they are going to do something never did at there facility with out movement for almost a month Disgusting
If I could rate lower I would. They say it was unsafe to leave. I have been home when they say they attempted to deliver it. Rang them and opening hours were 1.5 hours later then on Temu. Left a message where to deliver(large parcel box) . Sent an email saying where to deliver. Can’t ring through it cuts out and now my parcel has ‘departed’ which I am fearful of meaning it is going back where it came from.
Courier service claimed that they couldn't deliver my package to a very basic address and so returned it to their depot (4 hours away). Security footage of the time they claimed they were there shows no attempted delivery. No one came anywhere near my property during the time they claimed they were there.
Correct address on ordered item and yet yto returned to sender with no explanation and do not answer phone or emails as I tried to contact them immediately the tracking came through. Initially the phone gives wierd opening hours - starting at a time an hour away from time of call - then it is just dead
Avoid at all costs.
I had a package from Temu marked as “delivered” on Sunday morning at 6:30am. The person delivering the package sent photographs of it placed on the main road instead of securely behind the gate.
I’ve never once had a package stolen. When I tried to contact them on the provided phone number, it’s disconnected, and when I sent them an email requesting assistance, I’ve received no reply.
imile.com
Jtexpress
Temu
AliExpress
Casa & Beyond
Callie
Aramex