Poor communication and delayed delivery
I submitted an order on May 4th, and paid for express shipping. I submitted the order and was expecting to receive notice by May 10th, per their website. It wasn't until I reach out on the 12th that they responded to me saying that the order had not started. I asked if they could please cancel, and was ghosted until the order shipped. I needed the shirts to arrive by the 20th, however, they arrived on the 22nd. They only responded to me now, since I placed a dispute on Paypal. And they claim they let me know ahead of time of the time of arrival, however, that is not the case. I am waiting now to see what happens with my money since they did not fulfill their promises on their website.
Hi Elbio Guedilla, We're truly sorry to hear about the delay you experienced. We understand how important timely delivery is, especially for team events. Please know that we've been actively improving our shipping process and carrier partnerships to prevent such delays in the future. We’d love to resolve this for you — please contact our support team at [email protected]， and we will make this right. Thank you for your feedback. It helps us do better. We hope to earn back your trust. — XTeamwear Support Team