Founded in 1998, Yafeini Co., Limited is a jewelry company designed to offer people personalized and custom-made jewels that convey their own feelings. Jewelry, we believe, is more than a shiny piece, but is about emotional engagement, beautiful memories, joyful moments.Life has meaning because of all the memories. We are here to help you beautifully keep them within a jewelry.
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Is YFN Jewelry legit?
YFN Jewelry (yfn.com) has a 3.3 out of 5 rating on OK.one, based on 164 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 36% give 1 star; The business has replied to 86% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-10-25.
I purchased a mother's day gift that said it would be here by Sunday with express shipping and have yet to receive I sent out an email they told me they urged the store then contacted them again and got ghosted I feel scammed at least write me back and put me at ease I've yet to even receive a tracking number I'm disappointed in the customer service next step will be disputing the 400 I spent smh
Reply from YFN Jewelry2023-05-17
Dear Alex,
Thank you for bringing this to our attention..
I am really sorry that the necklace arrived later than the date you expected. I sent a private email to you to offer you your tracking number and the involved tracking information.
We met a extremely short of staff around the Mother's Day. As a result, the orders were fulfilled slower than past years. We will do better in the future. Your understanding will be really appreciated. (:
Kind regards,
Fiona
I have had exactly the same issue as Sharon. Kept telling me they’d chase the factory but nothing! I have now raised a disputed transaction with my credit card. They will refund me and take it up with the fraudulent company. Avoid them at all costs. Update: I finally received my item once the credit card company was involved, however, the discount promised for all the inconvenience, should have been applied to my credit card, but is yet to materialise.
Reply from YFN Jewelry2023-05-12
Dear Donna,
Thank you for your feedback.
I am really sorry that the necklace arrived later than the date you expected. I sent a private email to you to learn more about the issue and find a solution for you.
Kind regards,
Fiona
I have tried NOT to write this review but cannot see any other option available. I purchased an item from this company on 15/04/23. On 22/04/23 I decided to check on the order on their web site. I can find no way of contacting them directly to ask if they can provide a tracking number or delivery update. The only contact possibility is a chat window which says it is unmanned at present and please leave a message. I did this and then checked back a bit later to find it was saying as there had been no recent activity on the chat it would be deleted. Now, any reputable company would provide contact details so either they are (i) dis-reputable or (ii) a bit naive. Either way, it does not reflect well on the company nor instil confidence in them, when you are unable to make contact with a company regarding an order you paid for. The only other available means is to go through PayPal whom I used to pay them. This review will be updated when there is anything more to report.
UPDATE;
All has become clear. After much searching and wandering around their web site, I have found that apparently, the company is based in Hong Kong and ships items from China. So the 'ships within' 5 to 7 days or whatever it said whilst is true, gives a false impression you should receive your item by then. They will ship it in that time frame and then it's in the hand of the Gods. This also explains the lack of contact means. All the info is there, it's just hidden away and difficult to find. Finally the item has arrived.
Reply from YFN Jewelry2023-05-12
Dear Sharon,
Thank you for bringing this to our attention. We're really sorry for the unhappy experience we brought.
We should have shipped your order out on Apr 20th but a small flaw was found when we tried to pack it. We had to remake the necklace for you totally and it took a few days. We're glad to offer a discount to apologize for the delay and tried to reach out to you through email and Skype, but hearing nothing form you.
We set our customer service team in China. As a result, there is a time gap between us. When the manual staff was off, you have to leave them a note. But as you didn't log in when you left the note, you won't see the response we typed. That's why you see the note was cleared. It exits, but you can't see the history.
We're thankful for your suggestion and will drag our contact way out from the About Us area so that no others will meet the same situation.
Thank you again for letting us know the problem. It means a lot. We will do better on serving you if we will have the honor. Thank you for your understanding. (:
Yours sincerely,
Fiona from YFN Jewelry
I want to explain here, I have never seen customer service who would actively remind me to collect the package. My express arrived, but I did not notice. The customer service of yfn took the initiative to contact me and asked me to collect it. Thank you very much! The necklace is very beautiful, I like it very much, I have put it on, thank you yfn!
