YMT Vacations (ymtvacations.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Loyal customer for many years😊😊 Very sad to hear YMT going to retire 🙁🙁
Thank you for being a loyal customer, Loan! We truly appreciate your support over the years and knowing you enjoyed your trips with us.
Booking process with Sophia was great--she was very informative, explained any questions I had.
Thank you for your kind words, Judith! We're thrilled to hear that Sophia provided you with excellent service and answered all your questions. We strive to make the booking process as smooth as possible, and your feedback is greatly appreciated!
Our Trip Consultant is/was very helpful with answering questions and keeping us updated.
Thanks for the fantastic feedback, Janet! We're thrilled to hear that our Trip Consultant provided you with helpful service and kept you informed. We strive to make every experience enjoyable and appreciate your support!
Our tour director, Pita Rakuita, is who made this trip a once in a lifetime holiday. He took such good care of us. Every detail was checked and double checked. He was so knowledgeable about all the islands and he truly treated us as ohana. We gained a wonderful friend.
Hello Margaret, Thank you for your kind words. We’re so glad to hear that Pita Rakuita made your experience memorable and took great care of your family throughout the trip. We truly appreciate you taking the time to share your feedback.
I was able to get on a tour that was no longer listed by calling a reservation person that I had been dealing with earlier this year. I did not want to visit this area without seeing Crater Lake and this is one of the few tours that includes it. I was disappointed that I was not giving loyalty discount because my time had expired from my last trip with YMT there should not be and expiration on loyalty.
Maria, Thank you for taking the time to share your feedback. We’re glad we were able to assist you in securing a space on a tour that included Crater Lake, as we understand how important that destination was to you. We appreciate your comments regarding the loyalty discount. Our loyalty program is structured with specific eligibility timeframes, which is why the discount was not applicable in this instance. We understand your perspective and truly value your continued interest in traveling with us, and we will be sure to share your feedback with our team for consideration. We hope you enjoyed your overall experience!
Mariam was very pleasant and knowledgeable. She was very efficient and walked us through the trip, and setting up the flight and insurance process. We do need more information on the optional excursions.
Thank you for your fantastic feedback, William! We're thrilled to hear that Mariam provided you with excellent service. We'll make sure to provide more details on the optional excursions for you. Your travel experience is important to us!
They variety of vacations/trips offered. The cost is always reasonable. The staff is pleasant and helpful. I have taken many trips with the company. I would like to see more of the United States especially the southern states.
Thank you for the wonderful feedback! We're thrilled to hear you've enjoyed your trips with us and appreciate your suggestions!
Hello Janet, Thank you for taking the time to review YMT Vacations. We take pride in serving our travelers and appreciate the positive feedback about your experience Mariam! I hope you'll return for more trips and please refer YMT Vacations to friends and family for future trips, as well. Take care.
I love dealing with YMT because they have the best prices and best places to go. I love being picked up at airport and transported to the hotel. I love being able to pay and just pack and go have fun and YMT does the rest. I am heartbroken we won't get our 21 day cruise from Singapore and having YMT golf. Thank you for all the places I have been because of you. Your personal are all wonderful.
Thank you, Loretta! We're thrilled to hear you enjoy our services and travel experiences. It's our goal to make your adventures as seamless and enjoyable as possible!
The quick response and call backs was great. The one downfall is the cost of the travel insurance. I was not given the cost of the insurance until after I booked my trip.
Thank you so much for your kind feedback—we’re glad to hear you appreciated the quick responses and follow-up! We also appreciate you sharing your thoughts regarding the travel insurance. Coverage options and pricing can vary, and we always aim to provide as much detail as possible during the booking process. Your feedback is valuable and helps us continue improving the overall experience. Thanks again for taking the time to share your experience
Tammy L. was very helpful and explained everything I asked questions about. She was very professional and personable.
We’re thrilled to hear about your positive experience with Tammy! Our team strives to provide helpful and professional service, and it’s great to know that we met your expectations. Thank you for sharing your feedback!
Hello Irene, Thank you for taking the time to review YMT Vacations. We take pride in serving our travelers and appreciate the positive feedback about your experience! I hope you'll return for more trips and please refer YMT Vacations to friends and family for future trips, as well. Take care.
my consultant was awesome
Hello ARLENE, Thank you for taking the time to review YMT Vacations. We take pride in serving our travelers and appreciate the positive feedback about your experience! I hope you'll return for more trips and please refer YMT Vacations to friends and family for future trips, as well. Take care.
We have always had a great experience when booking with Tammy. She is always very helpful!
Thank you, Tonua! We're thrilled to hear about your positive experiences with Tammy. Our team is dedicated to providing exceptional service, and it's great to know that Tammy has made your bookings enjoyable. We appreciate your support!
Thank you, Tom! We're thrilled to hear that every aspect of your trip exceeded your expectations. We strive to create memorable experiences and appreciate your positive feedback!
We’re thrilled to hear that Tammy made your booking experience a breeze, Suzanne! Our team is dedicated to providing excellent service, Thank you for your kind words and for choosing us for your travel plans!
Bea is always helpful, efficient and professional.
Thank you for the wonderful feedback, Patricia! We're thrilled to hear that Bea made such a positive impression with her helpfulness and professionalism. Your satisfaction is our priority, and we look forward to assisting you again soon!
Tammy was extremely helpful and efficient. This is the 3rd vacation we've booked with ymt. If it wasn't great we wouldn't have used them again.
Hello SUSAN, Thank you for taking the time to review YMT Vacations. We take pride in serving our travelers and appreciate the positive feedback about your experience with Tammy! I hope you'll return for more trips and please refer YMT Vacations to friends and family for future trips, as well. Take care.
I do not like the period of time of payment. You asked us to paid off 120 days before the actual date of tour. Other tour agency like Gate One, Trafalgar, etc only asked for 2 months before the tour date or even less like 7 weeks before the tour starts.
Hello Puspita, Thank you for your feedback. We appreciate you taking the time to share your concerns about the payment timeline. Our payment policy, which requires full payment 120 days prior to the tour, is designed to secure all components of your trip—such as accommodations, transportation, and exclusive experiences—well in advance. This helps us ensure availability and maintain the quality and reliability of the services included in your tour. We understand that other tour operators may have different payment schedules, and we recognize that this may not align with everyone’s preferences. Your feedback is valuable, and we will certainly share it with our team as we continue to evaluate our policies. If you have any questions or would like to discuss your booking further, we would be happy to assist. Thank you again for your input.
Bea very patient and answered all questions
Hello FLORENCE, Thank you for taking the time to review YMT Vacations. We take pride in serving our travelers and appreciate the positive feedback about your experience with Bea! I hope you'll return for more trips and please refer YMT Vacations to friends and family for future trips, as well. Take care.
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