Hi Marianne, I'm sorry to hear that the bags didn't meet your expectations but I'm happy to hear that your process was smooth otherwise. We hope you'll be open to try ordering with us again in the future!
Hi ,
Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience caused and understand the importance of in-hands dates, particularly when products are associated with specific events, deadlines, or obligations. While we strive to meet those deadlines consistently, we regret that we did not succeed in this instance.
Please note that your refund for the full shipping costs related to the delayed items (keychains) has been processed.
Thank you!