ACMER is committed to cutting-edge laser technology and is equipped with the world's first Corexy laser engraving machine and the world's first gantry dual-machine laser engraving machine - ACMER P3. In addition, there is ACMER X1, the world's first 120W water-cooled 2450*1250mm ultra-large size enclosed laser engraving machine.
Reviewers had a great experience with this company. Customers frequently mention that the machines are exceptionally easy to set up, highly detailed, and consistently deliver clean, precise cuts across various crafting materials like wood and leather. Many people also praise the outstanding customer support, noting that the team is responsive, professional, and genuinely helpful when resolving issues.
However, some people mentioned experiencing slow response times, communication delays, or receiving incorrect replacement parts when trying to fix damaged components. A few other people also felt that there were persistent difficulties with software compatibility, machine errors, and general troubleshooting for faulty hardware.
I picked up an ACMER P3 with both the diode and IR modules, and also got the AP220 air purifier right away. Been using it for a while now, and overall I’m really happy with it so far.
I mostly use the diode module for plywood and leather, and it handles both without any issues. I specifically got the IR module for metal because marking metal used to be a real headache before. Now I can make labels and small logos properly without wasting time messing around with settings. Also, it’s nice not having to keep two separate machines in the workshop.
Another thing I liked is that the machine comes basically ready to use. I’ve seen enough “DIY assembly” machines where you lose half a day just setting everything up. With this one, I just unpacked it, connected everything, and started working. The enclosed корпус also turned out to be really useful — less noise, and way less smoke and dust spreading around.
I was also pleasantly surprised by ACMER’s software. It’s very user-friendly and easy to figure out. It definitely doesn’t fully replace LightBurn, but for quick and simple jobs it works great. The camera runs smoothly too, unlike LightBurn where it sometimes lags.
The AP220 filter was a good surprise as well. Suction power is strong, and it’s actually quieter than I expected. Before, when cutting plywood, the whole workshop would smell like burnt wood. Now it’s noticeably better.
ACMER is supporting me very well. My P3 belts were not listed on the website, and they quickly sourced the belts I needed, and with prompt delivery. I have also ordered a 48/24W laser head and other spare parts. They are currently working on quoting me spare wire harnesses for my P3 as well. I started with an S1, and I run both machines at the same time.
Like my Acmer P3, 48 watt. Still on a steep learning curve. The lens cover feel off and got damaged. Needed to replace it. Contacted Acmer, and a replacement will be provided from the warehouse.
One of my friends went through a laser engraving phase and after they had their fun with it gave it to me unfortunately he lost the laser cover but the support team was quick to help me with getting a replacement for it and I'm looking forward to trying it out myself but all of his engravings turned out super clear and he hasn't had any issues with it so I'm beyond excited to get the replacement part ordered and start engraving everything in my apartment
I genuinely regret buying from Acmer. The positive reviews are extremely misleading.
I bought the P2 and it has been nothing but issues from day one. It’s unreliable, frustrating to use, and clearly not a polished product.
What’s even worse is their customer service. It’s an absolute nightmare. They stall, deflect, and make the return process as difficult as possible. It feels intentional.
When you finally manage to send the unit back, they’ll claim everything is “working perfectly” and still charge you a 20% restocking fee. It’s a complete joke.
This company does not stand behind their product, and they definitely don’t care about the customer experience.
Do yourself a favor. stay far away. There are plenty of better, more reputable laser printing companies that won’t put you through this.
I contacted Acmer Laser back on November 24th with a question about purchasing a machine. I received an initial reply stating that my question had been forwarded to their "technical experts" and that I should wait patiently for an email.
It is now 4 months later, and absolutely no one has contacted me. If it is this difficult to get a response when you are trying to buy a laser, I can only imagine how terrible their after-sales support must be once they actually have your money. Terrible customer service and zero follow-through.
Reach out to them about multiple issue they help fix them as well as I moved and in the move I lost the laser cover and they gave me a few different options they could help me get one great customer service I will continue to use there products and will be a customer of there for a long time
My P2 33W burner simply wouldn't start one fine morning... I contacted ACMER's customer service by email, and they responded within 48 hours, beginning to assess the problem. They asked me for photos and videos so that their (excellent) engineers could find the right solution. After exchanging parts and receiving very helpful instructions via videos and photos, my burner was back in its place in my workshop, and I was able to complete my current orders. Thank you all, and sorry to have disrupted some of your New Year's celebrations... Best regards.
The manufacturer is very responsive, which is quite rare. I had a problem with the focal lens, possibly due to my mistake, and I couldn't buy these lenses for my model yet, but the manufacturer said they would send me two lenses since I had asked them so much. Thank you so much!
I am using an Acmer S1 6 watt for engraving black slate and white tile coasters. The machine was easy to set up. I adjusted the machine to the engraving program I am using and just started going.
It has been fun and is quickly becoming an amazing hobby!!
I bought a p2 33watt, it arrived quite quickly and I had it up and running in no time, I used it for about a month but then realized the power was reducing I contacted acmer, and after doing some tests on their behalf found that three of the diodes in the laser head had stopped working they arranged a replacement which took a couple of weeks to come and that is fitted and working fine I have returned to the old one to them with a return label paid by them
If I could go back in time, I would never buy from this company. It has caused me so much unnecessary stress.
I ordered a P2 Laser but it arrived faulty. Support was extremely slow, asked for endless video proof, and we went back and forth for over a month. Their return policy charges ~30%, which isn't even legal in the EU. I ended up taking it to a local engineer who found the cables were defective. It works now — no thanks to Acmer.
On top of that, I ordered materials that were never shipped. When I contacted them, they offered something completely different. Getting a refund has been a nightmare — they keep requesting private information that they have no legal right to ask for. They are legally obligated to refund undelivered products, yet they make it as difficult as possible.
Support is unfriendly, unhelpful, and not solution-oriented. I have never experienced anything this bad. Stay away from this company.
From when I firstly ordered my ACMER P3,I was given tracking details and it arrived in a short time.
A surprisingly big box came,once I unboxed it,the setting up/using it/connecting it to a pc was so easy.
A very well put together machine,with an amazing speed thanks to it's clever design.
The integrated camera makes ensuring your cuts are perfect.
Highly recommended for any laser enthusiast,especially with the choice of different lasers to fit this.
Brilliant response from customer services.
A+++++
ACMER’s customer service team has been exceptional and has gone above and beyond to help us get the missing part that we needed. 10/10 great to work with!
Acmer's customer service team is exceptionally helpful and easy to work with. I received an S1 engraver as a gift but the box was missing one small component. Acmer's team were prompt to reply and help me get the issue resolved. Very excited to use my S1!
This unit P2 33w was the easiest to set up. I have had no problems engraving cutting and engraving on metal coated containers using the rotary attachment
Outstanding Laser Engraver Backed by Truly Exceptional Customer Support
I couldn’t be happier with my ACMER S1 laser engraver. From build quality to performance, this machine has exceeded my expectations at every step. Assembly was straightforward, the frame feels solid and well-engineered, and once dialed in, the S1 delivers clean, consistent, and highly detailed engravings.
What really sets ACMER apart is their outstanding customer service. Every question I’ve had was met with fast, clear, and genuinely helpful responses. Their support team clearly knows the product inside and out and actually takes the time to help you succeed, which is rare and incredibly appreciated.
It’s obvious that ACMER stands behind their product and cares about their customers’ success. Knowing that there’s a competent and friendly support team ready to help gives real peace of mind and makes learning and experimenting with the S1 far more enjoyable.
ACMER P3 has been a crucial component in my new startup. The collaboration with ACMER's team helped me develop a tailored plan, leading to the purchase of the P3 48w, and the 2-in-1 laser head, M4 chuck Rotary, CF1 auto conveyor, and AP220 air purifier.
While there are many laser manufacturers available, ACMER stood out as a one-stop shop. Although it's possible to buy accessories from other manufacturers and work through some challenges with universal components, ACMER's comprehensive offerings made the process seamless.
Because of my new bond with ACMER, and complete satisfaction, I'm waiting on my new ASCARVA S4 router to be delivered this week.
Did I mention support services…. Instrumental!! if a problem comes up and web search results don't populate what you're looking for, Help is an email or call away.
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