Created an account and filled out the shipping quote request form on their website with all the requested details. I then received an email asking for an order invoice before they would prepare a quote. I sent it immediately and was then asked for a paid receipt because, apparently, “preparing professional quotes is time consuming” and they only prepare quotes for valid orders. The order had already been paid, so I sent the receipt as requested.
After nine days with no quote, I emailed asking that my information be forwarded to someone else in the company who could provide one in a timely manner. That was five days ago, and I still have not received a quote or a response.
I have never dealt with a shipping company that required proof of a paid order simply to provide a shipping quote. After providing everything they requested, I have now waited two weeks without receiving one.
Apparently, their time is considerably more valuable than mine.
AEB Logistics 回复2026-09-29
Thank you for your feedback. We are very sorry for the poor experience this has caused you.
To provide the most accurate shipping quotes, we have a strict internal review process. For new customers, company policy requires a pro forma invoice and payment proof to confirm a valid order. For existing clients we have already collaborated with, our process is much more convenient, and many customers can simply provide information via WhatsApp for us to provide a quote directly.
Additionally, we invite you to experience our customer portal, which provides convenient access to all online quotes, invoices, order tracking, and comprehensive management.
We hope this internal policy will be understood. If you have any further questions, please feel free to contact our business team directly.
My order was received ahead of schedule and safely. Alan kept in constant contact with me to ensure everything went smoothly. I would recommend working with AEB Logistics for your freight forwarding needs.
AEB Logistics 回复2026-08-19
Thank you so much for your kind words and for trusting AEB Logistics with your shipment!
We’re very happy that your order arrived safely and even ahead of schedule. Since this was our first time working together, I especially appreciate all the communication throughout the process. It was great working with you and making sure everything went smoothly from start to finish.
We’re also glad to hear that you found our tracking dashboard helpful. We truly appreciate your recommendation and look forward to helping you with your next shipment! 😊
— Alan, AEB Logistics
We recently partnered with AEB Logistics for our international shipment, and the experience has been excellent from start to finish. Alan and his team kept us updated at every stage of the process, which made the entire shipment smooth and stress-free.
The delivery was completed faster than expected, and their professionalism gave us confidence that our goods were in good hands. It is clear that AEB Logistics values building long-term relationships, and we look forward to continuing to work with them as our trusted forwarding partner.
Highly recommend AEB Logistics to any business looking for reliable, attentive, and efficient service.
I rely on AEB for all my Imports from China. Alan from AEB is easy to communicate with and always responds quickly. They make the whole process simple and without headaches.
Thank you everyone at AEB!
AEB Logistics has been an excellent source of information and a promised logistics partner for almost 3 years in our company. The customer service is swift in their responses and your freight will always be handled!
Been working with AEB logistics for a couple of years now and have been very satisfied with their service and pricing. We have done many shipments with them and had no issues with any of them.
AEB is a fantastic service, Alan, my logistics manager took care of everything and I never had to worry about my shipment because I knew it was in good hands. Alan always responds very quickly and is always on top of things and can provide an update on your order immediately. Overall very great experience and will use AEB for all my future shipments from now on.
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