Atlantic Singapore Freight.

Avoid

Avoid. Terrible communication. They initially held out from communicating with me to acknowledge they'd even received my phone. Once I asked them if they had received the phone they then proceeded to mark down the condition of my phone and reduce their quote.It was perfectly fine until they laid their hands on it! They have now told me the phone has been sent back. All in all, they wasted my time as I could have stuck it on ebay or similar! Still have yet to receive my phone back. AVOID!

Phil Hobden英国 · 写过 112 条评价 · 发表于 2018-09-29

Avoid. Poor service and don't play fair

Avoid. Poor service and skirt around the truth. I sent them A mint condition graded by Apple as an 'A' IPhone 7plus. Not a mark on it but they graded as a B and knocked the price down. I have images to prove condition went sent. They claimed there were marks on the body - there were not. Then they delayed payment. Took 5 days to get the money also and around 15 calls to them. Been doing this for many years and these guys are one of the worst. Avoid if you want a fair price for your phone Order no:ASS2018090005

I'd give this company 0 if i could

I'd give this company 0 if i could. Ordered the phone on a Monday and no confirmation of dispatch until Friday and they promise quick delivery. These people have 2 numbers during the week. They keps saying the phone would com tomorrow, they repeatedly said this. Phone finally came in good condition but the phone wasnt even unlocked although I bought an unlocked phone!!!!! Then they say we will do it in the next 2 business days absolute horrible experience with this company.

iPhone 5C

Clear website and prompt delivery. Warranty validated online.

Steven Johnson英国 · 写过 7 条评价 · 发表于 2018-01-05

Bought a phone for my wife for xmas

Bought a phone for my wife for xmas, they supplied a locked to Vodafone , have sorted it out and they refunded the cost.

2 x Samsung phones "like new"

Ordered 2 Samsung S6 "like new" in black in stock. Phones are spot on with no defects but got a call that they had no black in stock so took white as needed them before Christmas. After reciving order ref for the phones I then received another for one phone "used" that I did not order. The money for this had not been taken from my account. Called them immediately and they sorted the issue very quickly with no reprocussions. They cancelled the order for the single phone and emailed me with an order update within the hour confirming only the 2 phones would be delivered and charged for. So, all good in the end. I would order from them again.

Was very helpful when I ordered the …

Was very helpful when I ordered the wrong item and corrected it with no issues. Would of been 5 but they couldn't give me the black which they had when arranging the exchange.

Alpha Smartphones; they sell phones, but they DON’T answer their calls or respond!!

Phone arrived as needed. However, when trying to call them to chase them on the delivery status and whether the item was in fact being processed on their system after taking full payment from you (as you don't receive ANY communication from them once your order has been placed), it's basically a very very poor service level. I called them on their dedicated customer services number, which has 4 or 5 available departments you can select and each of them goes to an answer phone message as NO ONE is currently available! Doesn't matter whether it's sales, returns, accounts, refunds. Nobody answers the phones during their normal working hours. I left 2 separate messages on 2 separate departments when I was chasing my order, and nobody EVER came back to me, either by phone or email. Utterly poor service and beware if you are keen on customer service; which I am.

Shailendra Rajput英国 · 写过 4 条评价 · 发表于 2017-12-03

Happy with the purchase

Prompt service

Room for improvement

The phone didn't come with a charger just the cable, it didn't charge properly, a refund was not a problem, I would have took a replacement but the fact nobody answers the phone or get back to you after leaving a message, I decided to cancel mine just in case I had future issues, they extremely helpful once you speak to them if they could sort getting through to someone the first time you call, I would have given them five stars

Very simple and hassle-free service.

Great customer service

Great customer service- received a phone call from Alpha to let me know that my phone would not be in stock for a the next few days. Really appreciated the communication. Phone is as described. Thanks!

Long delivery time 😒😒

Everybody will have there own experience. Unfortunately mine wasn't the best. The phone when it finally arrived was fine. The problem I had was it took 15days for the phone to arrive. Alpha tried to blame Royal Mail for delivery but the problem was how long it took for alpha to release my order. I contacted them a few times and to be fair they did reply , but there delivery suggests next day or two to three days max. Like I say just my experience and if you use alpha I hope you have a better experience than I did .

Great phone but slow to deliver

I ordered a 'like new' iPhone 5s and, when it finally arrived, it was just that - like new. I did, however, have to wait longer than I had expected for delivery. I tried to contact the company by phone, but I got a strange, distant and garbled answerphone message. I tried e-mail via their web-site but there was no reply. All of this was on a Friday afternoon, so I tried again on Monday. This time I got a person who said they were in the middle of moving offices and that they would despatch the phone right away. That was not convenient so I told them when I wanted it to be delivered and, indeed, it was. Perhaps the delayed delivery was just the result of the office move. It certainly is a nice phone.

Great phone, took longer to arrive than I'd expected

Update: the phone developed a fault after 8 months rendering it unusable. It was a recognised Apple fault. I had to exercise my statutory rights using formal letters but eventually the company refunded me. Was without a phone for several months sorting out the refund. Original review: Ordered an iPhone 5S 'very good' condition, on a Monday 6.45pm. I phoned on the Tuesday and spoke to someone who said they would dispatch it the same day but received no dispatch email until Wednesday at 4.30pm. There was no tracking info. In the meantime I left two voicemails for the company on Wednesday morning and neither calls were returned. Thursday came and went, still no phone or any contact from Royal Mail. Was getting very worried it was all a scam. On Friday the phone arrived about lunchtime. It is a great phone, really excellent condition; we struggle to find any mark on it at all. So overall a positive experience but so long as you realise how long it might take to arrive.

Timely service

Timely service, good communication