Based in Singapore, our freight company specializes in efficient logistics solutions for domestic and international cargo transport. With a strategic location in one of Asia's key trade hubs, we offer comprehensive services tailored to meet diverse shipping needs. Our expertise spans air, sea, and land freight, ensuring timely deliveries, streamlined operations, and reliable supply chain management. We prioritize customer satisfaction by providing cost-effective, secure, and innovative freight solutions, making us a trusted partner for businesses seeking seamless transportation services in Singapore and beyond.
The company offers a £50 voucher to post a 5* Trustpilot review. It also claims 5* rating on its website when it is only 4.3. I bought a "refurbished" phone that was still locked by the previous owner, so it had not even been tested! When I sent it back they told ME to unlock it and ignored my request for a refund. I had to claim back the cost from PayPal and threaten legal action. I’m £10 out of pocket for the cost of returning the phone (including insurance) which their Ts&Cs say they would cover! It was a big mistake buying from this company.
Atlantic Singapore Freight. 回复2020-01-02
Hello Ryder,
We apologise for your bad experience with us.
About voucher, it was a promotional campaign from our marketing team asking our customers about their order experience for a lucky draw. However, about your case we can see in the system that unfortunately due to human error a locked phone was dispatched to yourself and we immediately acknowledged the mistake and requested you to please return the phone so that we could resolve it to the best of your satisfaction. Amongst the return we also found your email request that you merely require a refund as a resolution, we did investigate this error internally which took sometime to resolve. As soon as we came to a conclusion we processed a full refund to yourself amicably to avoid any further delays to yourself.
We appreciate your feedback.
Kind Regards,
Kevin
I have been trying to contact you since Friday 13th December and again Monday & today. All foneline re busy. Left 2 messages answer sent 2 emails.
I did not use my fone until tues 10th Dec because I was anxious about getting everything transferred and sorted. Been to my network provideo EE twice. Even got new sim card. But once hope I have NO Network service at all. Can't even send a text or tel call. So must be the fone. Please can I have a returns label and I will choose another one.
Atlantic Singapore Freight. 回复2019-12-18
Hello Jayne,
We are extremely sorry for this inconvenience.
We have sent you multiple emails on Monday about the resolution of this issue, could you please respond to that so that we can resolve this to the best of your satisfaction, also please check you junk/spam folder too.
Kind Regards,
Kevin
Really pleased with the service and the phone match the description will definitely use this firm again.
Atlantic Singapore Freight. 回复2019-12-12
Hello Richard,
Thank you for leaving such a nice review. We try our best to provide the best value for money to our esteemed clients and are delighted to know that you are happy with our service.
We look forward to seeing you again.
Best Wishes,
Team Alpha SmartPhones
Really fast delivery but never received an e-mail confirmation or delivery date. Only found these out after I had contacted the seller 2 days after purchase.
UPDATE: Very soon after my review we were in touch, arranging a replacement and getting things sorted, thank you William. The number they provide on the website is never answered however they provided me with a different number that was answered every time. New phone set out, upgraded one at no extra cost. Have changed review from 1star to 3stars as their customer services still needs attention and making a purchase/return shouldn’t cause the stress that it did but it is all now sorted.
I’m all up for giving businesses chance to rectify problems and I have actually never written a bad review until now...
I ordered a phone, it turned up quickly and was in great condition, couldn’t fault their service. However, I tried to set the phone up and it kept getting stuck on the apple logo page. I went through all the hard resets etc but nothing. This is where it all went wrong...
I emailed them about a replacement. They suggested in their response email (their only contact) that this could take a few days and as this was supposed to be a replacement for my work phone that was not an option. I wanted to enquire about ordering (and paying for) another phone to be sent out on a next day and then just wait for the refund on the one I was sending back. Needless to say you cannot get hold of these people full stop. Phone is always set to answerphone and no one calls back, slightly ironic that the sell phones but seem incapable of actually using them! Emails aren’t answered when received. This in theory should be a great company and it probably is if you receive a working phone but if like me you receive a dud phone then good luck with receiving any sort of customer support!! I have now sent the phone back stating I’d like an immediate refund. So glad I bought it on my credit card as I don’t trust them to issue a refund quickly at this stage. I’ll buy elsewhere.
Atlantic Singapore Freight. 回复2019-12-03
Good Morning Anna,
Thank you for reaching out to us.
As per the system records we have already sent you emails including the instructions to have this issue resolved to the best of your satisfaction. We can also see that you have been contacted over the call by our customer representative and we came to a conclusion that upon the receipt of the phone we can resolve this matter amicably. We had your consent and we were expecting a return.
There were no communication delays on this case and we are more than happy to have it resolved for yourself, but for that we must have the phone back. However your feedback portrays the opposite what we have decided over the emails and calls.
Kindly return the phone following the instructions provided to yourself over the email and we shall resolve it immediately.
Kind Regards,
Kevin
Great at point of sales, not honoring warranty, avoid
Purchased a good condition phone from them with 1 year comprehensive warranty. The phone developed an electrical fault within the 1 year warranty. Seller stopped communication and is not honoring the warranty. Beware when buying as you might not get the warranty you were promised!
Since my last review i have had to send back the phone several times for repair they did not fix it correctly i had pay postage twice they said i would get a refund but no i did not receive one, the phone still does not work properly it's impossible to reach them by phone and when you send an email different people tell you different things 6 month warranty then it's a year then it's back to 6 months madness wont be buying another phone off these people again
Bought a phone at a good price . They cancelled the ordered due to a ‘technical fault’ on the phone. So they are advertising refurbished phones without testing them first! They did not offer an alternative phone at same price even though they had many of the same spec and quality on their website. They admitted they could have done this but as they had refunded me so it was too late. So basically ‘tough’ . They have now increased the price of the phone on their website. Unfortunately they are not to be trusted and if they think they can make more money they will cancel your order. I was not born yesterday!!!
If its possible not to give any rating, this would be it. bought an Apple handset which malfunctioned after 3 months, Initially they offered to give me £15 to repair which I declined, and took them up on the 1 year warranty, I then sent it back and
received an email confirming receipt, no mention of a broken screen except that they could not do anything because I was still signed on my icloud & advised going online to remove or send my password which I refused. I removed from my icloud & sent a screen shot. After 3 days I questioned what they were going to do, & that they cannot hold on to the handset and my money as well. behold & behold I received an email saying the screen was broken and does not cover the warranty. The screen was intact when I posted it securely, by special delivery to them, this was never mention in their initial email, until I challenged them. In short scam artist. Please do not buy from this rogue trader. The 1 year guarantee is a false security. they will lie not to honour it. I will be reporting this company to the trading standard. Avoid at all cost.
This is the worst company I ever encountered with. Had the worst experience.
If anyone is looking to work here or to buy any product, please think again!
I bought 2 iPhones in very good condition from alpha as Christmas presents. costing over £500. on arrival 1 had a faulty home button and had to be sent back, because of the bank holidays, child number 1 had 12 days without their xmas present. Phone number 2 started losing battery life within days of receiving it, took it to apple who replaced the battery for £50 and everything was great for 4 months then the screen failed, returned it to Alpha, who claimed it had been dropped, it certainly hadn't so a argued, only to be told getting a battery upgrade by APPLE had invalidated my warranty, yes that's right getting the manufacturers to repair their issue invalidated a warranty so i'd have to pay anyway. £70 later and the repair has lasted less than 5 weeks and the same problem has arisen.
i've now been emailing them for 5 days without a response, i've tweeted them and logged a case on the website, no response. Been number 1 in the queue for their online support for over 2 hours today, without any response. and no one is answering the telephone!
believe me i could have bought brand new phones for the amount of time and pain this experience has caused. Avoid theses people, they can't even spell guarantee correctly on their own website!
Excellent phone condition, delivered promptly and well packaged.
I would recommend this company to friends.
What appears to be a bribe of winning £50 for posting a five star review is disappointing, and unnecessary, since your quality and service would achieve that, which is why I have only given 4 stars.
I have previously ordered 2 iPhones from this company in the past but on the third occasion I've had problems. I ordered an iPhone 7 32GB in "Used Like New" condition. I ordered this condition as I was wanting an almost band new phone with genuine parts. I contact the company before ordering to ensure that all the parts were genuine and that the screen hasn't been replaced.
They replied with "We'd like to inform you that our Used Like New condition is the pristine condition we offer with genuine parts and exceptional condition. Since it's Used/Pre-owned not Refurbished, we can guarantee that none of its parts is replaced."
This made me feel secure and I purchased the phone. A few days later it arrives. I open it up and see that it has a film protector on it with a green tab and a qr code on it. I have previously replaced iPhone screens and this is the film that comes on a non genuine replacement screen. There was also black adhesive on the outside of the phone which also confirmed to me that the screen had been replaced. I contact the company and they still assure me that the phone is all genuine and no parts have been replaced.
I continued to use the phone for a few weeks and I notice some problems. Scrolling wasn't as smooth as it should be, the screen colours were off when comparing to other phones side by side and when phoning people the microphone hardly worked and people on the other end could hardly hear me. I contact the company before the 30 day money back guarantee ended and I sent the phone back to them. They refused to give me a returns form when I asked. They offered me a refund which i accepted but when I asked for the £7.30 return postage cost refunded, they refused. I told them that I knew that the screen had definitely been replaced and that the microphone was faulty.
They reply with "We wish to inform you that we arrange phones from different resources and maybe this phone was repaired by the previous user we are not sure about that however as far as it's functions are concerned we have fully tested this phone before sending it to you and this device passed all our quality checks at that time. Later we found that you are not happy with the cosmetic of this phone and having problems we have asked you to return this and we will process full refund towards your order which we can do, however we can't pay for the posting labels as it's is such a time taking and costly process already."
I then responded with "Before I ordered the phone I asked if the phone had the original screen. Your reply is attached. You said that "our Used Like New condition is the pristine condition we offer with genuine parts and exceptional condition. Since it's Used/Pre-owned not refurbished, we can guarantee that none of its parts is replaced." Now you are going back on that statement by saying "maybe this phone was repaired by the previous user we are not sure about that." You cannot guarantee something if you are not sure. There is nothing wrong with the "cosmetic" of the phone as by glancing at the phone, there is nothing wrong. But the fact that the screen has been replaced as it isn't as smooth as it should be and colours being faded, added with the microphone not working properly anytime I am phoning someone, means that it is a functional issue not "cosmetic." I have been mis-sold and misled by false guarantees. The postage labels were also a "time taking and costly process" for myself and the reason for returning is due to false advertisements and functional problems, not "cosmetic." From this, I should also be refunded for the postage costs as the item was faulty and not as described."
They then ignored my email. I got the cost of the phone back but was out £7.30 from postage. I will not be buying from this company again as they are unreliable and straight up lie to you.
The phone arrived promptly. The phone has slightly more ‘wear’ than expected for a refurbished phone, but appears to function well.
Atlantic Singapore Freight. 回复2019-03-25
Hello Alastair
We apologise for the inconvenience, should you need any further assistance don't hesitate to contact us on [email protected].
Best Wishes,
Team Alpha SmartPhones
Bought an iphone 6s from Alpha Smartphones which had issues from the first week. Had to return it for repair at cost to me of £14 and no phone while being fixed. Phone was better but still not working correctly and calls were being missed as screen was not responding. Returned phone again (another £14) no communication from Alpha smartphones regarding the progress, they dont answer the telephone or reply to emails, only give a standard reply through Amazon market place. After about thee weeks my phone came back. Again the phone worked intermittently and I tried to return it a third time but was told it was now out of guarantee and they were not interested. Very disappointed and would not recommend this seller.
Atlantic Singapore Freight. 回复2019-03-25
Hello Mandy,
We apologise for the inconvenience, should you need any further assistance don't hesitate to contact us on [email protected].
Best Wishes,
Team Alpha SmartPhones
Don’t sell your phone to this company. They make you an offer then don’t honour it and say there’s faults on your phone and offer a low price or charge you £6.99 to post your property back! They aren’t clear that there is a cost for returning for your phone if your not happy with the phone. Will never use them again feel ripped off
Atlantic Singapore Freight. 回复2019-02-07
Hello
We are so sorry that you feel this way. Could you please contact us at [email protected].
Once we have a bit more information, we will try to get everything resolved for you.
Wishing you well,
Alpha SmartPhones
DONT SELL YOUR PHONE TO THIS COMPANY - TERRIBLE SERVICE, QUOTE A PRICE FOR YOUR OLD PHONE THEN DRASTICALLY DIFFERENT TO WHAT THEY WILL PAY, TERRIBLE AT REPLYING TO MESSAGES, WAITED OVER 3 WEEKS TO RECEIVE PAYOUT FOR MY HANDSET. WILL NEVER DEAL WITH THIS COMPANY AGAIN.
Regards to alpha smartphones review response - I tried to resolve this issue at the time but without success. This is putting it mildly so what you anticipate to resolve now; only after my review of your company been a true reflection of the terrible service is beyond me. My review of very poor service on every level still stands.
Atlantic Singapore Freight. 回复2019-02-07
Dear Lisa
We are so sorry that you feel this way. Could you please contact us at [email protected].
Once we have a bit more information, we will try to get everything resolved for you.
Wishing you well,
Alpha SmartPhones
Very good. Happy with speed and quality! Would recommend.
Atlantic Singapore Freight. 回复2019-02-07
Hello Marcel
Thank you so much for the kind words. We strive to provide the best of services to our clients. We are glad that you are happy with our service. Thanks again.
Alpha SmartPhones
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