American Dream Warranty (American Dream Auto Protect, Inc.) 回复2026-07-31
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
M
Mary · 写过 2 条评价 · 体验于 2026-07-29 ·
★★★★★
对美国梦汽车的回应...
响应美国梦汽车保护..
感谢您的公开回应。不幸的是，你的回复后我的经历更加令人失望。
根据要求，我在收到您的回复后立即向您的解决方案经理发送了电子邮件。
在一周多没有收到回复后，我发送了第二封电子邮件。当我仍然没有任何消息时，我周一给你们公司打电话，被告知没有人接听电话，但我会被列入回电名单，并会在 24 小时内接到电话。
那个电话从未打来。
在这一点上，很难不让人觉得公众的回应只是为了让公司显得有回应，而不是真正解决客户的担忧。
我直接从 American Dream Auto Protect 购买了您的白金保险，价格超过 3,000 美元，因为我相信它可以保护我免受重大维修的影响。我的 2017 款 Nissan Rogue 仅行驶了 51,429 英里，经确认蒸发器芯发生故障，导致维修费用估计超过 3,000 美元。
我的索赔被拒绝，因为尽管白金计划广告涵盖了空调系统，但合同中并未具体列出蒸发器芯体。
我还想谈谈自我最初的评论以来发生的其他事情。阿什利（Ashley）很友善，有礼貌，并且真诚地试图提供帮助。她告诉我，她将延长我的保修范围并免除两项未来的免赔额。
我特别要求对这些更改进行书面确认，并被告知它将通过电子邮件发送给我。我从未收到过那封电子邮件，当我检查我的政策时，承诺的更改尚未进行。
我很欣赏阿什利的专业精神，并相信她真的想提供帮助。然而，从未记录或反映在我的政策中的承诺只会增加我的挫败感。
此时，在未回复的电子邮件、未履行的回电承诺以及尚未记录或应用的承诺的政策变更之后，我不再对这家公司或我购买的保险的价值有信心。
在更新我的评论之前，我已尽一切努力以专业和私下的方式解决此问题。我只是想有机会与有权公正审查我的情况的人交谈。不幸的是，这个机会从未到来。
我希望我的经验能鼓励其他人在从 American Dream Auto Protect 购买车辆服务合同之前阅读合同的每一个细节，询问有关承保范围和不承保范围的问题，并仔细考虑他们的所有选择。这是一次可怕的经历，我对这家公司的信任感到非常失望，并且发现自己在 SWFL 的夏季高峰期有两周没有空调，而且没有采取后续行动来纠正问题。
American Dream Warranty (American Dream Auto Protect, Inc.) 回复2026-07-29
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
American Dream Warranty (American Dream Auto Protect, Inc.) 回复2026-07-28
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
American Dream Warranty (American Dream Auto Protect, Inc.) 回复2026-07-28
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
American Dream Warranty (American Dream Auto Protect, Inc.) 回复2026-07-28
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
American Dream Warranty (American Dream Auto Protect, Inc.) 回复2026-07-28
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
S
SJ · 写过 3 条评价 · 体验于 2026-07-22 ·
★★★★★
老实说，最糟糕的客户服务......
老实说，这是我经历过的最糟糕的客户服务体验。
American Dream Warranty (American Dream Auto Protect, Inc.) 回复2026-07-23
We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
Please reach out to our Resolution Manager directly at [email protected] so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
Thank you,
The American Dream Auto Protect Team
