I bought a phone from them and it came faulty, I notified there customer service team and after about 4 messages were I had to confirm my order details and I was basically sending the same information over and over again, they decided that I can send the phone to be repaired, not replaced as it was normal considering that the product was faulty from the beginning and I had to pay for the international shipping. ..
Now I opened a case with PayPal and I'm waiting for my money back.
Antelife 回复2016-08-31
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
As title says ordered an iNew V8, factory had no stock (other sites couldnt get it either) so they changed it for a Xiaomi Redmi Note Enhanced upon request. Shipped via DHL in decent time with tracking.
Customer Service is a bit slow via email, Live Chat was a bit better.
Overall pleased so far with my first order with them.
(PS I have ordered from Aliexpress etc before as well so can give a good comparison)
This is the worst e shop i ever bougth.
Without the support of the occurrence of problems. 4 months I've been getting screwed TO repair my phone. Respond to email within 2 weeks! Do not ever buy in antelife or anywhere in China. To keep this cheap crap goods which is only useful for 1 month. Then it is just to dump.
Antelife 回复2016-08-31
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
It is my first time purchasing here. and i have hesitate for a while because it is online serivice. but finally i give myself a try
I am so happy about this try. The website offer so good serivice and very patience.
i will come back again and tell all my friends here :D
The first time I encountered this site, I was quite overwhelmed with their store layout. So many products and its all over the places. Almost feels like browsing on Taobao (Chinese biggest e-commerce site). They sell the China newest mobile devices with reasonable prices, didn't need to worry about fraud because they offer PayPal payment and it's pretty cool that they deliver stuff overseas quite fast!! I had issues with their customer service though, quite slow for an impatience person like me.
However, one the best thing this site has to offer is their in-depth review on their Youtube channel, which is really helpful for anyone who lives overseas and who wants to buy Chinese mobile devices. They really do good reviews, covering both hardware and firmware, making sure their customer know what they're paying for.
PS: I would give this site 5 stars when they managed to change their messy website layout ;)
I bought few phones from the antelife, the item is good quality and with competitive price, but there is some delay in shipping due to some item is very hot and be informed to wait more days to prepare goods.
What I want to say is antelife is a good site. At first, I afraid it is a sam but I am happy that I was wrong. They sent me the Xiaomi Redrice qucikly, and the customer service is amazing, they always help me with my question.
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