Hello Natalie. Thank you for your review.
When ordering/receiving live animals, we recommend being home to receive your package. Our 100% live arrival guarantee covers all DOAs but unfortunately, we are not able to cover any snails that die due to being left outside, in the AZ heat for days. Our system shows that 4 emails were sent and delivered to your email: 1) Order confirmation, 2) Shipping confirmation, 3) Out for delivery notice, and 4) Delivery confirmation. Thank you for your understanding.
August 1
Shipment delivered email was sent to Natalie Gagnon (desertdev***@gmail.com).
4:01 PM
Shipment out for delivery email was sent to Natalie Gagnon (desertdev***@gmail.com). 11:04 AM
ShipStation sent a shipping confirmation email to Natalie Gagnon (desertdev***@gmail.com).
8:43 AM
Order confirmation email was sent to Natalie Gagnon (desertdev***@gmail.com).
7:08 PM
