Architeg Prints

Thank you, Yaroslav - glad you liked the poster!

Thank you for your kind review, Mac. We’re sorry the first shipment arrived damaged, but we’re glad we were able to resolve the issue quickly and get the replacement prints to you in perfect condition. We appreciate your patience, your recommendation, and your support of Architeg Prints.

Thank you for your review. We’re glad to hear you had a good experience, that the canvas quality met your expectations, and that delivery went smoothly. We’re sorry to hear about the frames. Floating frames are designed for display and should be handled and mounted carefully, as impact from a fall can cause damage. We appreciate you noting that replacement frame information is available on our site. Thank you for choosing Architeg Prints.

Hi Mike, Shipping costs are based on the package size and carrier rates, not only on the item material. Large-format posters require oversized packaging, and the $9 charge reflects USPS pricing. We do not profit from shipping. Our production and delivery timelines are stated in our shipping policy before checkout: posters are produced and shipped in queue within 2–5 business days, with delivery typically taking about 5–9 additional days. We understand the frustration, but we are a small print shop, not Amazon with same-day delivery or our own logistics network. Once an order is handed to the carrier, final delivery speed is outside our control.

Hi Kaylee, Thank you for sharing your feedback, though we feel the need to clarify a few important points for both you and future customers. Delivery Time: Your order was placed on June 14 and delivered on June 28. That’s 9 business days total from order to delivery, which is not only well within our advertised timeframe of 7-14 business days but actually on the faster end—especially for a made-to-order product. Production alone takes 2-5 business days, and shipping within the US can take 5-9 business days. These timeframes are clearly stated in bold on every product page and on our shipping policy. As a small enthusiast studio, we do not promise Amazon-style same-day production and delivery—nor do we claim to. Shipping Communication: Shipping confirmations are automatically sent when your order ships—please check spam or promotions folders if you did not see this. We promptly resent your tracking details when you contacted us, and your order was already in transit. Poster Quality & Creasing: Our posters are printed at 300 dpi on heavyweight matte paper. If there were any issues with quality or damage in transit, please send us photos so we can resolve the issue for you. Final Note: We are always happy to help resolve concerns, but we do ask that customers review our policies and expectations before ordering. Thank you for your understanding.

Hi Ilias, Thank you for your feedback. We're sorry to hear that you are dissatisfied with the poster quality you received. This is the first complaint we've had regarding this poster in the past 6 years, so we take your concerns very seriously. It's possible that what you interpreted as pixelation might actually be artistic grain or grunge effects that are part of the poster's design. However, we also acknowledge that there might have been an error during preparation, printing, or quality control. We want to ensure you are completely satisfied with your purchase. We would be happy to offer you a free reprint with a clean art style and a crisp, clean image to avoid any pixelation or grain effect you might have noticed. We will make sure to avoid any errors in the process this time. Please contact us to let us know if you would like a reprint.

Hi Iain, Oh no! We sincerely apologize on behalf of the carrier for the unfortunate condition in which the poster arrived. This does not reflect the level of service we aim to provide. While the delivery process is beyond our control, we always make sure that every package is sturdy and secure before shipping our posters. However, rough handling during transit may occasionally result in damage. Rest assured, our customer protection program guarantees a refund or reprint in the event of damage or loss during transit. Please contact us at your earliest convenience so we can promptly send you a replacement at no additional cost.