Hi,
Thank you for taking the time to share your honest feedback. We’re very sorry to hear that the assembly process and storage layout did not meet your expectations.
We understand how important functionality and efficient space design are in a salon environment. Your comments regarding the drawer depth and usable space are truly valuable, and we will share this feedback with our product development team for future improvements.
If there’s anything we can do to assist you—whether with assembly guidance or exploring possible solutions—please feel free to contact us directly. We’re here to help and appreciate the opportunity to improve.
Thank you again for your input.
Hi,
We’re truly sorry to hear about your experience and understand how frustrating this must have been — especially when preparing for your business. That is certainly not the experience we aim to provide.
Regarding the shipment, your order was sent in multiple packages due to size and warehouse handling. We apologize if the split delivery was not clearly communicated. We are currently reviewing the mat shipment tracking and the reported damages to ensure this is addressed properly.
As for the damaged items, we take product quality seriously and would like the opportunity to make this right — whether through replacement parts, replacement units, or a suitable resolution.
We also want to clarify that our customer support team consists of real representatives. While we may use automated systems for efficiency, every case is reviewed and handled by a real person.
Please contact us directly at [your support email] with your order number so we can prioritize and resolve this immediately. We are committed to finding a fair solution for you.
Hi,
We’re very sorry to hear about the delivery delay and the frustration this has caused. We completely understand how concerning it is when tracking hasn’t updated.
We are actively checking with the carrier regarding your shipment that was sent on 12/30/25 and will escalate this to get a clear status update as soon as possible.
Our support email is fully operational, and we sincerely apologize if you experienced difficulty reaching us. Please contact us directly at [email protected] and include your order number so we can prioritize your case immediately.
We kindly ask that you allow us the opportunity to resolve this before contacting your bank, as we are committed to making this right.
Thank you for your patience — we are here to help.
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must feel. Receiving an item that does not meet your expectations — especially regarding color — is frustrating, and we sincerely apologize for the inconvenience.
We would like to clarify whether the item received matches the model and color selected at checkout, or if there may have been a fulfillment error. If the wrong chair was shipped, we will absolutely investigate and correct the issue.
Regarding our trial policy, we are happy to review the details of your order and explain the available options, including exchange or return procedures.
Please contact us directly at [[email protected]] with your order number so we can prioritize your case and work toward a solution as quickly as possible. We are committed to resolving this properly.
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience. A product malfunction — especially within the warranty period — is understandably frustrating, and we sincerely apologize if you’ve felt unsupported during this process.
We take our 1-year warranty commitment very seriously. A broken bracket or electrical connection issue is something we absolutely want to review and resolve properly.
If you’ve been trying to reach us without resolution, that is not the level of service we intend to provide. Please contact us directly at [[email protected]] with your order number, and we will escalate your case for immediate review.
We are committed to finding a solution and making this right.
We’re very sorry to hear about the delay and understand how concerning this situation must feel. Not receiving your chair and being unable to get clear updates from the delivery company is understandably frustrating.
Please rest assured that we are a legitimate business and take every order seriously. We are currently reviewing your shipment with the carrier to determine exactly what happened and will escalate this immediately.
Kindly contact us directly at [[email protected]] with your order number so we can prioritize your case and provide a clear update as soon as possible. If the shipment is confirmed lost or delayed beyond reasonable time, we will work with you toward a proper resolution.
We appreciate your patience and the opportunity to resolve this.
Hi,
We are very sorry to hear about your experience. Receiving the wrong color and then facing difficulty with the return process is understandably frustrating, especially with a large item.
If the incorrect color was shipped, that is our responsibility to review and correct. We also understand that handling a 300 lb shipment is not simple, and your concerns about return logistics are valid.
Regarding our return policy, we would like to re-examine your case to ensure it is being handled correctly and in line with our stated policy. If a fulfillment error occurred, we absolutely want to resolve it properly.
Please contact us directly at [[email protected]] with your order number so we can escalate this immediately and work toward a fair resolution.
We appreciate the opportunity to address this and sincerely apologize for the inconvenience caused.
We’re very sorry to hear that your chair arrived damaged. That is absolutely not the condition we expect our products to be delivered in, and we understand how disappointing this must be.
Damage during transit, especially to structural components, is something we take very seriously. If you’re still waiting for a response, we sincerely apologize for the delay — that is not the level of service we aim to provide.
Please contact us directly at [[email protected]] with your order number so we can prioritize your case immediately and arrange a replacement or appropriate resolution.
We appreciate your patience and the opportunity to make this right.
