We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
以上内容由商家自行提供，未经平台核实。Ask & Embla（askandembla.net）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 375 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 99% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly. Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Great customer service experience. Fast and top notch.
Thank you so much for your feedback! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support and hope you love your new pieces!
Customer service was so good. They are quick and responsive, as well as very helpful. the jewelry itself is very high quality.
Thank you so much for your kind words, Margaret! We're happy to hear that you had a smooth experience with our team and that you love the quality of your jewelry. We truly appreciate your support!
I got the hand chain. It's the most beautiful piece of jewelry I own. I'm a singer and can't wait to hold the mic on stage and show it off! of course it is so pretty for any day.
This is beautiful to hear, Ivy! We love knowing our pieces play a part in your self-expression, both on and off the stage. Thank you for the wonderful review, and we can’t wait to be a small part of your performance look!
I was curious about the whereabouts of my shipment. Due to excitement. Messaged and asked where it was and within minutes had a response. Great customer service
Thanks so much for your kind words, Dan!
Responsive and proactive customer service.
Thank you for the great review, Mark! We’re so glad you had such a positive experience with our team. 🖤
Needed a gift quickly for a very personal reason. Paid for 2 day delivery (£13) and receive an email saying a confirmation will be sent soon. A day later nothing received at all. Use the tracker and find out the needs to be ‘fulfilled’ which will take 1-3 days, before the 2 day delivery even starts. Chase this with a follow up email on their app and receive an instant reply. The reply is AI generated and tells me they will need to pass the matter to a human. None of this is presented at the point of purchase. These people are vultures, avoid at all costs. Hopeless bordering on a a scam.
We’re sorry to hear about your experience, Stephen. We didn't mean to make you feel this way. We also apologize that our initial automated support step added to your frustration. We’d like to clarify that our checkout page under 'Shipping' section does state that orders are processed within 1–2 business days before shipping, and the 2-business-day delivery estimate refers to transit time after dispatch. Please rest assured our customer service team is following up on your inquiry directly to ensure this is handled properly. We appreciate your patience, and feel free to contact us anytime.
French postal do a mistake but the ASS was wonderful
Thank you so much for the review, William! We appreciate your support and hope you love your pieces! 🖤
Second purchase from this company. I cannot fault the quality of their products and their customer service is excellent. Very fast shipping and communication very good. An all round excellent experience and I wouldn’t hesitate to purchase from them again.
Thank you so much for your second purchase and for the wonderful review, Vivien! We are thrilled to hear you love the quality of our pieces and had a great experience with our shipping and support teams. We can't wait to welcome you back whenever you're ready!
Have bought many items from here, love them. Unique style, fast delivery, great customer service. So far I love everything I’ve gotten.
Thank you so much for the wonderful review, Kelly! Knowing that we've consistently hit the mark for you with our styles, speedy delivery, and customer service truly means the world to our team. We look forward to keeping you adorned with many more favorites in the future! 🖤
I love the products! In my second order from them one of the VOX hangers was defective. I reached out to customer support, they replied within 90 minutes, apologized, offered either a gift card, to order anything else for the same value or to replace and resend the hangers for free. Absolute lovely talking to them, solved my problem very fast and competent. The products are not the best quality though. But over all: I recommend!
Thank you for sharing your experience, Celine! We are so glad we could quickly resolve the issue with your Vox Hanger. We also take your notes on quality very seriously and have passed them straight to our design team for our ongoing quality assurance. Thank you for choosing us and for your recommendation—feel free to reach out anytime! 🖤
Purchased a gift for my son which unfortunately was faulty. Contacted the team & within a few minutes a replacement was being shipped. Fantastic customer service. My son has many items of fantastic quality. Wish more businesses operated & delivered quality products like these. Well done!
Wow, what a lovely review to receive, Sue! Thank you for recognizing our team's swift service and our commitment to quality. We’re also glad your son is enjoying the quality of his Ask & Embla pieces. Thank you for the wonderful compliment and for being part of the Ask & Embla family! 🖤
Customer service is amazing and so quick to replay. So quick that I was wondering if they even sleep lol. But overal super nice people and the jewelry is a chef kiss. Will be back for more!!
Thank you so much for the stellar review! We promise we do sleep sometimes, but we just love helping you out and getting you back to enjoying your jewelry as quickly as possible! Knowing that our team hit the mark for you truly makes our day. Have an amazing rest of your day, and stay awesome! 🥰
Their jewelry is beautiful & high quality! The designs have an elegant edginess to them. I’ll definitely build my collection over time with their other pieces! The customer support here is also responsive, professional & warm! Thanks so much.
Thank you so much for your lovely review, Judy! We're so happy to hear you're loving the quality and style of our pieces, and it makes us even happier to know you had a great experience with our support team. We can't wait to help you grow your collection over time. Thank you for being part of the Ask & Embla community! ✨
Mary from the Customer Care Department team assisted me with my missing order that appeared to be delivered but never got to me and the Ask And Embla team couldn’t be more helpful! Even though it wasn’t in their control they still found a way to find a solution. I understood that it wasn’t up to them but it’s very refreshing when the team from a brand show that they value the customer experience.
Thank you so much for taking the time to share your experience, Catherine! We’re delighted to hear that Mary was able to assist you and help find a solution for your missing order. While situations like these can sometimes be outside of our direct control, we always strive to support our customers as best we can and make sure they feel valued every step of the way. Your kind words mean a lot to the entire team. Thank you for your patience, understanding, and support—we truly appreciate it!
A&E has the best customer service I’ve ever experienced. There was a defect on the clasp on one of my earrings (it was a little wiggly). I emailed them and within 5 minutes they had responded to my email, looked over the video I sent, and sent a replacement pair of earrings. I couldn’t believe how awesome the customer service was. I love this brand. Every piece of jewelry I’ve purchased has been high quality and the 1 year return policy is awesome! :)
Reading this absolutely brightens our day, Emily! We’re thrilled that our support team could take care of you so quickly and that you’re loving the quality of your collection. Thank you for your wonderful support and for being such a valued part of our community! 🖤
Besides the amazing quality of A&E’s jewelry, their customer service is bar none. When I’ve had issues in the past (septum clickers can be finnicky), they have been above and beyond with helping to get a replacement one that will click better. They’re also very fast to respond to customers, and honestly, that has made me a forever customer. I recommend them to everyone.
Thank you so much for this incredible review, Anna! 🖤 We are absolutely thrilled to hear that you love our jewelry and that our Customer Experience team has been able to support you so well in the past. Hearing that we've earned your trust as a "forever customer" truly means the world to everyone on our team. Thank you for your amazing loyalty and for recommending us to others, it's customers like you who keep us striving to be the best. Wishing you many wonderful days ahead rocking your Ask & Embla pieces! ✨
This should be zero stars as this is not a business. It is a fancy website that makes great claims but is nothing more than a dishonest drop ship entity that source very low quality items way over chargres and once your order is placed it is in the hands of other businesses not in the US.
Thank you for bringing this to our attention, Brutis. Your experience is of utmost importance to us and we are committed to resolving your concern. We want to gently clarify that Ask & Embla is located in Singapore, as noted on our FAQ page (https://askandembla.net/pages/faq), from where we hand over all packages to our trusted shipping partners. We’ve looked into our system to check on your experience but cannot find an order under your current details. Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you. If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
I love the designs of Ask & Embla jewlery. I recently purchased the Eclipse Moonbeam Earrings and one earing's clasp did not work properly. Ask & Embla's customer service support team was incredibly responsive and replaced the earing.
Thank you so much for your kind words and support, Sally! 🖤 We're delighted to hear that you love our designs, and we're especially glad we could help resolve the issue with your Eclipse Moonbeam Earrings. Thank you for choosing Ask & Embla, and we look forward to creating more pieces you'll love in the future! ✨
Hiccups happen but their customer service team is absolutely excellent at handing the issue promptly for you. One of the items in my last order developed a fault after a couple of months and they've been incredibly proactive at solving this for me. Thank you so much!
We're delighted we could help resolve the issue, and we sincerely appreciate your trust and support, Cristina!
I had a problem with my Aether Hangers, but the team at Ask & Embla quickly helped to find a solution. I was able to use my One Year Warranty for replacements. I was very satisfied with their customer service.
Hi, Carrie! We are glad to hear that our customer service team was able to assist you quickly to resolve the issue with your Aether Hangers. Ensuring your satisfaction and providing reliable support is a top priority for us. Thank you so much for sharing your experience. 🖤 If you ever need assistance with your jewelry or have any questions in the future, please feel free to reach out to us at any time.
共 375 条符合条件的评价
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