We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
以上内容由商家自行提供，未经平台核实。Ask & Embla（askandembla.net）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 375 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 99% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly. Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。There was an issue with sizing on some rings I ordered but customer service was extremely accommodating and quick to reply. Looking forward to my next order!
Thank you so much for sharing your experience, Mel! Your kind words mean the world to us, and we'll be sure to pass your love along to the support team.
The product quality and pricing were both very good. I’m a fan of the alternative style of the jewelry and definitely appreciate how individualistic it is. The only drawback I had was that the shipping time was a little long but that is explained in their FAQ.
Hi Haley, thank you so much for your review and for coming back for a second purchase. It means the world to us! 🖤
My friend Emily showed me Ask and Embla and honestly for a while I figured I was just going to have to get my ears sewn because I was sick of plugs, but the love cuffs are a game changer 🙌
Thank you so much for this amazing review, Alexandra! 🖤 The Lobe Cuffs are truly special, and we're delighted they brought that "game changer" energy to your collection. Thank you for the wonderful shout-out, and give Emily a huge thank you from us too!
The customer service team went above and beyond for me. I am eternally grateful for their help and patience. The cellar chain hangers are my favorite earrings I’ve ever worn and I’m so happy to have my earring back again.
We are so glad our team could guide you through and reunite you with your favorite pair, Jacque. The Cellar Chain Hangers are such a stunning, striking piece, and we are honored that they hold such a special place in your collection. Thank you for your kindness and your wonderful support! 🖤
I've been purchasing jewelry from Ask & Embla for YEARS. Love them so much and their customer service team is genuinely top tier.
Hi DBG! 🖤 Thank you so very much for the incredible 5-star review and for shouting out our Customer Experience team. Being a part of your style journey for YEARS is the highest honor we could ask for. Loyal community members like you are the exact reason we do what we do, and we promise to keep bringing you that top-tier service and beautiful jewelry for many more years to come. Thank you for rocking with us! ✨
I haven’t ordered anything yet but the help and quick responses from the support was great! Very service minded!
Thank you so much for the wonderful review, Anna-Karin! 🖤 We believe that great service starts from the very first interaction, so we are absolutely thrilled to hear that our support team made such a fantastic impression on you with their quick responses! Take your time exploring our collections, and whenever you're ready to make your first order, please know we are right here to help you every step of the way. Welcome to the Ask & Embla family!
Always there’s a good service and products,amazing website and people behind too !
Thank you so much for the amazing review and for recognizing the people behind the brand—it truly makes our day! We’re thrilled that you enjoy both our jewelry and your experience on our site. Enjoy your pieces, and we look forward to welcoming you back soon!
The reason I am giving five stars is because not only do I love the jewelry from the store and I also believe that it’s an investment the quality of the jewelry is very high as well as the styling I recently had to contact customer service about a previous order that I made, but was not able to find because I checked out as a guest and was not signed into my account. I needed to find this order so that I can see what size gauge I ordered previously for some earplugs. The Chatbot directed me to a representative who was able to pull up my order using my email and shipping address within a few minutes. I got the information I needed and now I’m able to place an order for some birthday jewelry I wanna get for myself. Thank you for your assistance and for the great jewelry I appreciate all that you do Lastly the story behind the jewelry along with the styling of the models including wardrobe hair and makeup just gives an overall esthetic that is so appealing to my soul, the adornments are a great way to express yourself and i honestly am very impressed with my overall experience thank you again
Hi Alexander, Thank you so much for taking the time to leave us such a phenomenal five-star review! 🖤 Happy early birthday to you! 🎂 We hope you absolutely love the new pieces you are treating yourself to. Thank you again for your incredible support and appreciation, it keeps us doing what we do! Stay radiant, The Ask & Embla Team
Amazing and fast shipping! Even my husband loved the jewerly
Thank you so much for the wonderful review, Adri. We're thrilled that your order arrived swiftly and that both you and your husband are loving the pieces. Happy styling to you both! 🖤
Quality is alright but expect to pay way more than you should for something like this. ++ if you're canadian you pay even more given the duties. Please avoid - support other organizations.
Thank you for your review, Patrik. We’re glad to hear you found the quality of our jewelry satisfactory. Regarding the additional costs, any import duties incurred are set and collected by local customs authorities depending on national regulation, meaning they are completely outside of our control and Ask & Embla does not collect or profit from these fees. We appreciate your feedback and wish you the best. ✨
I ordered some time ago the special edition of Meg Murayama earrings, necklace and ring. Ring is on its way just clearing the customs! Support team immedietaly wrote me back with invoice i needed to clear the customs. Of course if i didnt have pre-order pieces would come faster! But you need to wait for good stuff. Only thing i would pray is for more restocks becouse i need to get my hands on few sold out pieces or pieces that are in specific color sold out-> Oh yes i need to layer these baddies. I love the quality and friendly support. Highly recommend! You need to wait for good stuff as they say!
Hi Karla, Thank you so much for this amazing review and for your patience throughout the process! 🖤 We’re so happy to hear that you’re loving your Meg Murayama pieces and that our support team was able to help quickly with the invoice you needed. You’re absolutely right — pre-order pieces can take a little longer, but we truly believe special pieces are worth the wait too. ✨ It also means a lot to hear how much you love the quality and support experience. And we hear you on the restocks! We know how important it is to complete the perfect layered look, so we’ll definitely share your feedback with the team. Thank you again for your support and recommendation — we can’t wait to see your stacked looks come together!
High quality jewellery, unique designs, very nice packaging, fast delivery!
Thank you so much for the lovely review, Vasiliki!
it is hard to find alternative jewellery that is quality and not just costume jewellery that's made of sub quality, fall apart materials but A&E delivered this beautifully, i have never owned a pair of earrings that were this fun but hypoallergenic and the detail is to die for. i am a very happy repeat customer now.
Grateful to have you as a repeat customer, Laura! Thank you so much for the support!
I was having issues with one of the items I purchased and reached out to customer service. I was surprised by how quickly they responded and were able to offer me help. I love the other pieces I purchased and will shop here again.
Thank you for your kind feedback, JE! We look forward to having you shop with us again.✨
I had a great experience with Ask & Embla. I pre-ordered one of their Meg Murayama collaboration pieces about a month ago after seeing a review for it on Instagram- I had no prior experience with the brand. The piece was projected to ship in mid-June, so I selected the address that I’d be in during that time. It wound up that the piece was ready to ship several months early, so I contacted A&E to ask for the shipping address to be changed to my current residence even though the label had already been created. I was a bit panicked because I know that sometimes the address can’t be changed at that stage, but I received swift and compassipnate responses from their support team and the issue was resolved quickly without me needing to pay for another label or reach out to USPS myself. I was very impressed with how swiftly and effectively they were able to fix my problem. I received the piece today and it is gorgeous and very high quality. It has a good amount of weight to it and is incredibly detailed. I can tell by looking at it that it’s heirloom quality and much sturdier than I expected, especially for the price. I will 100% buy more pieces from Ask and Embla in the future and want to again extend my thanks to their incredible customer service and logistics teams.
Thank you so much for this incredible review, Saira! 🖤 We are absolutely thrilled to hear that our team could pivot quickly to get your Meg Murayama piece to the right doorstep. We know how stressful address changes can be once a label is live, so it’s wonderful to know we could ease that panic and get everything sorted for you smoothly. Hearing that you can feel the weight, detail, and "heirloom quality" of the piece truly makes our day—that is exactly the standard we strive for. Welcome to the circle, and thank you for trusting us with your first order. We can't wait to see which pieces you choose to add to your collection next!
The jewellery is very good quality and the customer service team are very prompt and helpful!
Thank you for the review, Lidia! We’re delighted to hear our team and jewelry met your expectations. We look forward to seeing you again soon! 🖤
This company has great products, I absolutely love my unholy grail set of Jewelery. And when I had an issue with accidentally ordering the wrong item, customer service was absolutely lovely to deal with, everyone I talked to was kind and patient and listened/answered any questions I had. I adore this company and will absolutely be a repeat shopper!
Thank you so much for the love, K.J.! We are stoked that you’re vibing with your Unholy Grail set—it’s definitely one of our favorite statement pieces. Stay bold and keep rocking that jewelry! 🖤 Our team always strives to make things as smooth as possible, so we’re really happy to hear you felt supported when sorting out your order. Knowing that we’ll see you back in the shop again is the best compliment we could get!
The customer service is not good at all and good luck with them helping you arrange a return. They just give you the address and “off you go” most people don’t know how to send a package internationally to Singapore! as all the address details and everything are completely different to what we are used too! The products are good quality but the customer service is in dire need of an audit and changes need to be made! I even asked if they could make me a returns label to attach and I’ll pay the postage when I get to the post office and no help was offered at all and it felt like “do it yourself because we don’t really care” I’m honestly so disappointed that this is my first interaction with the brand
Hi, Luis. We’re sorry this experience left you feeling unsupported and appreciate your feedback. To clarify, our team provided the complete address to guide you and aimed to respond promptly with clear steps for your return. Unfortunately, the courier entering that address incorrectly is beyond our control. Regarding the return label, we don’t typically provide this, as the return should be made via your preferred courier and cheapest trackable shipping method. Despite this, we informed you that we had contacted the relevant team to arrange one and sent the label as soon as it was available. Our intention has been to support you and resolve this smoothly. We will take your feedback on board as we continue to improve our service. Please feel free to contact us if you need further assistance.
Clasps broke on two different earrings, therefore I bought both of them again, just for it to happen again. I lost one earring as a result, the other pair no longer closes. When contacting customer service they told me I had bought the items last year and therefore only offered me a 15% discount. Can really not recommend the brand, the price and the quality do not match and for several items to malfunction is really sad.
Thank you for your feedback, Lena. We are truly sorry that our previous resolution fell short of your expectations, especially given your loyal support of our brand. While we must adhere to our 1-year warranty policy—which is also posted on our FAQ and product pages for transparency—we hear you loud and clear regarding your frustration. This is invaluable feedback that we’ve shared directly with our production team to ensure our quality meets the standards our community deserves. Although the items fall outside of the warranty period, our team has reached out with a further proposal to resolve this amicably, and we look forward to your reply so we can make this right.
I purchased some crystal earrings—I think they were called the Elixir earrings(?) and then placed a second order for two of the sacred heart necklaces before the earrings even arrived because I was that excited. Everything was just so beautiful. When it arrived I was thrilled with how it all looked —just like online. The only problem I had was that one of the earrings had a sprung clasp. I emailed their support email address on the site I think that day, and they got back to me really quickly. Less than a few hours even. And every step of the process was like that. Easy, friendly, quick. The jewelry is beautiful, but the real gem is team providing the customer service.
Thank you so much for your kind words, Loren! We truly appreciate you taking the time to share your experience. We’re so glad to know how much you loved your pieces and that everything arrived just as expected. Your feedback genuinely means a lot to us, and we’ll be sure to share this with the rest of the team. We hope you continue to enjoy your jewelry, and we look forward to assisting you again in the future!
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