We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
以上内容由商家自行提供，未经平台核实。Ask & Embla（askandembla.net）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 375 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 99% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly. Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。True to stated, fast and secure delivery. Phenomenal quality, above and beyond customer service and satisfaction
Hello Charlie, Thank you so much for the wonderful feedback! 🖤 We’re thrilled to hear that your experience with our delivery, jewelry, and customer service exceeded your expectations. We sincerely appreciate your support and kind words. We look forward to welcoming you back for more adornments in the future! ✨
Very friendly staff, very responsive and promptly answered my email immediately and respectful and helpful.
Thank you so much for your kind words, Francisco! We’re glad our team could assist you promptly and make your experience a positive one. We truly appreciate your support!
Great friendly staff, fast and effective service!
Thank you for taking the time to leave us a review, Isabelle! Our top priority is to ensure that you have a positive experience with both our service and products, and we’re so glad to know we were able to leave a positive impression. Have a great day! 😊
Stunningly beautiful earings with mixed metals and amazing detail. Was delivered super quick and great value as I purchased on sale. Very happy with my purchase.
Thank you so much for the beautiful feedback, Tarlia!
Timeless, Modern Primitive Design - Prepare yourself for gratuitous complements from strangers.
We’re delighted to hear it made such an impression! Thank you for sharing the love, Sarah. 🖤
Every interaction, every shop is a glad one! I have been a frequent customer for many years and have only the best to say about the service being delivered.
Thank you so much for being part of our journey for all these years, Dylan! Cheers to many more adornments to come!
I’ve bought multiple high quality and beautiful pieces from this place. Everything shipped to me was perfect! Their customer service was awesome as well when my favorite hanger piece needed repairs as they pointed me in the right direction on how to get it fixed! Much love for this company and will keep supporting<3
Thank you so much for the love and for taking the time to leave this wonderful review! 🖤 We are so happy to hear that you are loving your pieces and that our team could help guide you on getting your favorite hanger back in shape. We can't wait to craft your next favorite piece whenever you're ready to add to your collection!
I love this company. Not only are the pieces of jewelry truly exquisite and one of kind in their design but the quality of these guys’ customer service mirrors that of the quality of their pieces. I absolutely love the jewelry of ask&embla. Should you need any further assistance with anything else at all reach out to them for help. Their customer support lends just as much quality as the pieces they sell. So attentive, kind and responsive. The whole team has been absolutely wonderful. Thank you all for all your help and time! ❤️
Thank you so much for your love and wonderful review, Marisa! 🖤 We're thrilled that you love our jewelry and had such a positive experience with our customer support team. Your kind words inspire us to keep delivering the best we can. We’re so grateful to have you as part of the Ask & Embla community!
Amazing jewelry and even better customer service! I accidently ordered the wrong color of a bracelet so I contacted support to ask if I could change it and the had the problem solved in a matter of literal minutes. Thank you to Eva and Steaven for your help.
This completely brightened our day, Summers! Eva and Steaven will be so happy to hear their quick work helped you out. Thank you for the wonderful review, and we hope you love your new bracelet!
The Ask & Embla team took great care of me when I reached out. I received prompt replies from Ava, Herna and Steaven fulfilling my request. This is fine jewelry with a signature look. I was pleased to find the brand and have been a loyal customer for years now. Knowing the customer service is equally as exceptional as the product is simply the best. Keep up the great work!! 10/10 recommend!!
Thank you for the 10/10 recommendation, Tara! Here's to many more years of adornments for the soul. ✨
Honestly couldn't be happier with my pieces from them.
Thank you so much for the review, Nola! 🖤 Knowing that our pieces have earned a permanent spot as staples in your wardrobe is the ultimate compliment. Thanks for being such an awesome part of the Ask & Embla community! ✨
Great design, it looks even better on. Quality is pretty decent too. Overall, really happy with my purchase💫
Hearing this completely brightens our day, Sandro! We’re delighted that you’re so happy with the look and feel of your new jewelry. Thanks for choosing Ask & Embla!
Had a slight defect on my earrings and they were so quick to help and work with me to get me a new set. I’m actually so impressed like same day turn around is almost unheard of nowadays.
Thank you so much for your kind words, Astin! We’re so glad we could help quickly and get you taken care of. We truly appreciate your support!
I’ve bought quite a few pieces from them and they’re all great!! Very unique designs and the quality is amazing. Worth to note that I’ve also had issues with a necklace before and the team was so quick to help me and deliver a solution. So far only great experiences with the brand :)
We truly appreciate your sweet review, Mari! Knowing you’re loving your collection and had a smooth experience with our team completely brightens our day. Thanks for being a part of our community! ✨
my order was unfortunately stolen from my building’s mail box but the support team was so helpful, quick to reply, and empathetic! they even offered me a gift card to repurchase the stolen item
Thank you for taking the time to share this, Amanda! We’re so sorry you had to deal with a stolen package, but we’re relieved our team could step in quickly to help. Hope you adore your new piece when it arrives! 🖤
I've bought earrings, bracelets, necklaces from them and i love them. The quality issues i had where always resolved easily since their support is great. A bit overprice but amazing designs I can only recommend
Thank you for the incredible review, Clubi! Hearing we’re "goated" made our entire day. 🖤 We appreciate your notes on pricing and are glad our team could quickly resolve those few issues for you. Thank you for recommending us. We appreciate your support and can't wait to craft your next piece!
I placed an order and had a discount code applied, but when I logged in to my Shop account it removed the code and I accidentally checked out without reapplying it. Figured it doesn’t hurt to ask, so I emailed customer support asking if they could apply it or refund the difference, and even though it was completely my own fault they were kind enough to provide me with a refund. Steaven who dealt with my enquiry was lovely and the help is much appreciated.
Thank you so much for taking the time to share your experience, Chiara! 🖤 We're so happy we could help, and we're glad everything worked out in the end. It means a lot to hear that our team was able to make the process easy for you, and we'll be sure to share your kind words with Steaven—he'll be delighted to hear them. Thank you again for your trust and support. We look forward to serving you again soon! ✨
The customer service has been brilliant for all the times I contacted them. Always responsive and helpful, I'm a fan for life. I absolutely adore their pieces and planning to get more.
Thank you so much for your kind words and continued support, Sarah! We are so grateful to hear about your wonderful experiences with our team! Knowing you’ve become a fan for life and love your collection means everything to us. Thank you for being such a cherished part of the Ask & Embla community! 🖤
Everything about Ask &Embla was excellent. Their customer service was truly helpful with enquiries and changes in order. As for the quality of the ring purchased, I can only say it was most excellent and more than worth the cost. Needless to say I will be purchasing more of their jewellery in the future.
Thank you so much for your wonderful review, Michael! We're delighted to hear that you had such a positive experience with both our customer service and the quality of your ring. 🖤 Thank you for choosing Ask & Embla! We can't wait to welcome you back for your next piece of jewelry.
The septum ring I received arrived faulty as the clasp doesn’t click shut, making it unusable. When I contacted customer service, I was only offered a replacement or store credit instead of a refund. I was also disappointed that the gold finish on the Vigil Bracelet doesn’t match the Sacrilege Ring. The difference is noticeable, so they don’t look like they belong together. The jewellery designs are beautiful, but the quality control, inconsistent finishes, and handling of faulty products have left me hesitant to order again, Since my review left on the 24/07/26 I was followed up by customer service. Initially an associate advised that 'they were willing to issue a cash refund for the Lovelocke Gem Clicker provided [I] revise the review. I declined and made them aware that under UK Consumer law I am entitled to a refund for a faulty product. This was then escalated to a manager who said I was 'absolutely right that [my] refund should not have been presented as being conditional on revising my Trustpilot review' and 'that was an error on their part' I have since been refunded. My previous review still reflects my experience that the jewellery designs are beautiful, but the quality control, inconsistent finishes, and handling of faulty products have left me hesitant to order again. Now I am certain to never shop with them again as it makes me question their business practices when it comes to honest feedback.
Hi Téa, Thank you for taking the time to share your feedback. We're truly sorry that your experience fell short of your expectations. While we've processed your refund, we understand that it doesn't change how this situation made you feel. We also want to reiterate our sincere apology for the earlier communication suggesting that your refund was conditional on revising your review. That was an error on our part and does not reflect our values. Please rest assured that we've addressed this internally and reinforced with our team that refunds must never be presented as contingent on a customer changing or removing an honest review. We also appreciate your feedback regarding our product quality and finish consistency. Your comments have been shared internally as we continue working to improve both our products and the experience we provide. Thank you again for your honest feedback, and we wish you all the best.
共 375 条符合条件的评价
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