Disappointing and not worth the hassle
The septum ring I received arrived faulty as the clasp doesn’t click shut, making it unusable. When I contacted customer service, I was only offered a replacement or store credit instead of a refund. I was also disappointed that the gold finish on the Vigil Bracelet doesn’t match the Sacrilege Ring. The difference is noticeable, so they don’t look like they belong together. The jewellery designs are beautiful, but the quality control, inconsistent finishes, and handling of faulty products have left me hesitant to order again, Since my review left on the 24/07/26 I was followed up by customer service. Initially an associate advised that 'they were willing to issue a cash refund for the Lovelocke Gem Clicker provided [I] revise the review. I declined and made them aware that under UK Consumer law I am entitled to a refund for a faulty product. This was then escalated to a manager who said I was 'absolutely right that [my] refund should not have been presented as being conditional on revising my Trustpilot review' and 'that was an error on their part' I have since been refunded. My previous review still reflects my experience that the jewellery designs are beautiful, but the quality control, inconsistent finishes, and handling of faulty products have left me hesitant to order again. Now I am certain to never shop with them again as it makes me question their business practices when it comes to honest feedback.