Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair, highlighting its soft texture, beautiful colors, and long-lasting durability across multiple purchases. Buyers also appreciate the exceptionally helpful customer support team, noting that representatives are always available to answer questions and ensure completely smooth transactions.
Some reviewers were not happy with certain products, mentioning that specific units felt synthetic, struggled to hold curls properly, or featured poor lace quality. A few other consumers also reported frustrating experiences regarding missing orders and encountered difficulties when trying to secure proper refunds or customer service resolutions.
Reason why I'm giving Asteria one star because of the length I was supposed to have two 18inches I truly believe Asteria sent me 14inches x2= not happy and also sent me four of the same color headband leopard who does that I work hard for my money if I pay for 18inches i expect to get 18 inches however the quality of the hair is nice but the length is BS and asteria knows exactly what they sent me only thing you can do is email them and they will say take pictures send so they can look to see who does that I'm tired of companies taking advantage of hard working people it doesn't make any sense just
greed💵💵💵💵 but lesson learned I'll never order from Asteria again and I honestly thought this company was legit
Asteria Hair 回复2021-11-05
Hi P M,
We're really sorry to read that that our products have not reached you full satisfaction. We also have return and exchange policy to protect the legitimate rights and interests of customers.
If you wouldn't mind giving us a reply via email or a call at your earliest convenience, it would be greatly appreciated. We looking forward to speaking with you.
Best regards,
Asteria Hair Team
I bought a body wave 20inch lace front wig. I received it very fast, in one week. I absolutely love the wig, the hair is fabulous. I will buy more wig from Asteria Hair. Thank you so much for the great service and hair quality.
This is my second time ordering from Asteria I’m loving the hair. The customer service is excellent! The hair arrived really fast. The quality of the hair is amazing. The products look just like the pictures. Thank You again will order again.
I bought a wig for over $630 which was hard earned money as a single mum of two and money I saved for a while. When the wig got here I was so excited and happy and things seemed fine until I did the first Co-wash! Their hair has excessive shedding I mean it was all the time and their hair would tangle up really easily. I feel that those things shouldn’t happen for hair priced this high. The seller wanted to help but they wanted me to send the hair back on top of that they provided a list of things they said you need to do to the hair etc. this isn’t my first time purchasing hair I’ve been doing this for years years lol and I know if you have good quality hair it requires care but not as much maintenance… please safe your money because that money could’ve been half of my rent money and trying to dispute it did work.
This company is a rip off!! I ordered over a month ago and haven't received my package yet.. they have been giving me the run around via email and messager and with NO solution.. even though I paid for insurance for the delivery.. still nothing.. I am now ordering Yolova wigs.. my orders have been arriving no later than 2 weeks from the day I've placed my orders.. DO NOT ORDER FROM THIS COMPANY.. POOR CUSTOMER SERVICE TOO..
I was having issues with my order with the address and shipping and I had a photoshoot in a week. Jennie made everything so much better by taking care of my situation with such urgency and care and I got my order right on time
I ordered a 34 inch loose deep wave wig with 250% density and HD lace. I was so nervous at first because it took a minute to have Mara order processed but I will say that this company worked hard to make sure that my way got here early. The communication was the best part! I was so happy to be able to communicate with somebody about my order and they treated my situation with such grace. I will definitely be ordering from them again.
Plus, the hair is beautiful and true to length!
Thick all the way down to the ends!
Very minimal shedding.
They never disappoint!!
I've bought from this company several times, even wholesale orders and the quality has always remained consistent. Very good quality, the bundles lasts long also. Thick all throughout and minimum shedding.
Give them a try, you definitely won't regret it.
This company is amazing!! Not only did they always respond quickly, they even helped me when my package got sent back and sent it back to me before my wedding. And on top of all of that, the hair is so soft and doesn’t shed. Thank you so so much (:
I love this company so much! I’ve bought from them before , i must say excellent service and communicate great . I love the hair and the way it feel i’m very satisfied
Excellent service and long lasting virgin hair. I always buy my hair from Asteria hair and I’m satisfied about service and their hair quality. The prices are also reasonable
Anny🇿🇦
I love this company so much! I’ve bought from them 3 times now and each time they’re super nice and communicative. They make sure my shipping address is correct and update me all the time. The hair I buy is always true to length and super soft!!!
I have ordered over 10 Wigs from Asteria and each time I have received impeccable customer service! I’m in the US and the hair arrives in less than a week. The wig comes beautifully wrapped in a silk bag. The hair looks very natural, and doesn’t shed! I get compliments on even my older units!!
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