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Asteria Hair

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282 条评价

4.0282 条评价
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关于 Asteria Hair

数据更新
网站
asteriahair.com
分类
美丽与健康
所在地
中国
状态
待认证
近 12 个月
30 条评价
差评回复率
30%（21/69 条）
是 Asteria Hair 的所有者？ 免费认领此主页，验证后即可回复客户评价。
+8615136424039[email protected]asteriahair.com

商家自述

Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.

Asteria Hair靠谱吗？

Asteria Hair（asteriahair.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 282 条用户评价，属于美丽与健康分类，口碑良好。22% 的评价为 1 星，差评比例偏高；商家回复了 30% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair, highlighting its soft texture, beautiful colors, and long-lasting durability across multiple purchases. Buyers also appreciate the exceptionally helpful customer support team, noting that representatives are always available to answer questions and ensure completely smooth transactions. Some reviewers were not happy with certain products, mentioning that specific units felt synthetic, struggled to hold curls properly, or featured poor lace quality. A few other consumers also reported frustrating experiences regarding missing orders and encountered difficulties when trying to secure proper refunds or customer service resolutions.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

M
Mika美国 · 写过 1 条评价 ·

Buyer Beware...

I ordered an 18 inch kinky straight headband wig from Asteria and it was terrible. The wig was thin, there were A LOT of filler hairs and the texture of the hair isn't even kinky. It's silky straight. If you're planning on shopping with them PLEASE keep in mind that there's a HIGH possibility your wig won't look like the YouTubers and influencers.

Asteria Hair 回复2021-09-07

Hi Mika, We could not find your order number through your information. Would you mind writing the order number here? Also can directly email [email protected]. We will solve your issue asap.Thanks for your support..

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Danyell Radcliff美国 · 写过 1 条评价 ·

I received my deep wave wig and it was…

I received my deep wave wig and it was beautiful and I really appreciate Asteria Hair for checking on me daily to see if I received it. I love my wig and I definitely would be ordering from tt hem again. I love Asteria.♥️♥️♥️

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LifeSaver 美国 · 写过 1 条评价 ·

DO NOT ORDER FROM THIS COMPANY!!!!

I received a head band wig that I ordered from Asteria hair based on the reviews of multiple Youtubers that I follow. The head band wigs they showed were nicely packaged in a box and came with a satin bag to store it. The wig I receive was shipped from China to the US in nothing but a plastic FexEx mailing envelope. The envelope was ripped open and the satin bag that contained the wig looked like it had been run over by a truck. The bag was torn and had black oil or grease all over it. The hair on one side of the wig was also saturated with whatever the black liquid was and completely matted together. Unwearable. I contacted customer service to let them know the condition of the wig I received and to request either a replacement or a refund. I emailed pictures of the damaged packaging and the wig. The response I got was " glad you got the product, it is not our fault it is FedEx's fault". Ummm...what?? How is it FedEx's fault that a company would ship a wig in nothing more than a plastic bag all the way from CHINA and not expect it to be damaged. The wigs that were shown on Youtube came in a nice box in addition to the satin bag. I guess they only ship it like that when they are sending it to people for free to give a review. DO NOT ORDER FROM THIS COMPANY!!!! If I could give a -100 review I would.

t
tylisha kelly美国 · 写过 1 条评价 ·

Not true to length for paying customers …

OK first I’m gonna start off by saying the wig is great in terms of quality and in terms of the shipping, Now let me get to the cons the wig it is not true to length. I received a wig that looks more like a 14 inch16 inch wig, when I ordered a 22 inch wig! and I clearly know what a 22 inch wig looks like, but customer service says that the hair should fall at different lengths all over your head. and that the length doesn’t come from the back of the hair even though everyone knows the length comes from the back of the hair, they believe to measure from the top of the hair. I bought this wig from a YouTube review and the 22 inch wig was close to the You-tubers Waist this hair is only at my shoulders, they gave me a $20 refund because the top of my hair measure 21 inches but the back of my hair measures 16 inches and they argued me down saying that’s how it was supposed to be.

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Dani Cain美国 · 写过 1 条评价 ·

Never again

The hair & curl pattern are beautiful, HOWEVER, the amount of work required just to actually make it wearable is ridiculous. The knots are huge & the amount of plucking required on this unit is beyond. "Pre-plucked" but very much giving Planet of the Apes. I question the rave reviews about customer service as my experience was far less than stellar. They asked for pictures, I provided. They asked again, I sent more. At no point did they provide the return info as requested (several times over). Seems I'm in the minority here (at least on this site) but I'd advise all to proceed w/caution. Note: I didn't even purchase this wig, received it as a gift...& still, it isn't worth it.

F
Fran美国 · 写过 1 条评价 ·

Great customer service

I bought a headband wig which I really liked. I contacted customer service regarding an issue with the free headbands. We had some back and forth emails and they resolved my issues very quickly. I was pleased with the costumer service provided from start to finish. In this time of a lot of online purchasing its so important that you are able to speck to someone or have direct access when you have an issue or concern. I would buy from this company again.

E
Emilia美国 · 写过 3 条评价 ·

VERY disappointing

I was very VERY disappointed by the company's shipping. I placed my order on the Feb 19th, reached out March 3rd and my order was not even shipped. Was told when I initially placed the order that shipping 3- 5 business days, but my oder was just sitting in China until I reached out to the company. They also wanted me to take a screenshot of my bank account statement to see if the funds were deducted from my accout, which I found odd. Lastly they promised me a discount if I paid via PayPal, but immediately said that they meant something else. I am very frustrated with this company and I am almost at the point where I would not suggest for anyone to order from them. Business should not be run this way. Received an email from the company nthis evening March 4 and she told me that China had their Chinese New Year hence the delay in shipping, I asked why this info was not communicated to us customers so that we wouldn't be expecting our shipping within the 3-5 business days as promised. I also asked fir a refund as I am no longer interested, but was told they would be unable to refund as the package is in transit. I am so over this company, once again be aware and do NOT order from ASTERIA HAIR. They are misleading, do not communicate well and shipping is HORRIBLE.

C
Charliy美国 · 写过 2 条评价 ·

HORRIBLE!

HORRIBLE!! I bought a 20 inch, 180% density Yaki straight wig from them. Unfortunately when I went to flat iron on a low-level the hair melt'd so I contacted them and ask them for a replacement not my money back just a replacement. They went back and forth with me for over a week before agreeing to take the wig back. And then sent me a 16-inch, I didn't agree to that at all!! They took my money for the 20in and didn't refund me the difference. To me that is a horrible way to practice business completely unacceptable and to me that's stealing.

S
Sha'Diamond Green美国 · 写过 2 条评价 ·

Please read

My hair is true to the length and i got a 30” frontal wig but the frontal is like “18 long. The hair is really soft when you flat iron it but you have to constantly brush it because it gets tangled fast. It doesn’t shed. I got a 180% density and it wasn’t as full as i thought it was gonna be. If you want a full look get a 250% density. it’s definitely over priced, i paid $345 and it was not worth it. It came in two weeks but the arrival date got pushed back two days.

W
Wanda Johnson美国 · 写过 2 条评价 ·

The wig I received from this place is…

The wig I received from this place is awful, the hair is very very thin it was supposed to be 14inches NOT. Ordered small cap after communication with them for 2days they assured me the hair was true to length and was even WIG is choppy through out DON'T waste your money I'm not happy at all😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

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Evelyn Nesby美国 · 写过 2 条评价 ·

Asteriahair you should be ashame of…

Asteriahair you should be ashame of yourself for sending me this trashy looking wig. Asteriahair are these women being payed to give positive reviews on your website? The wig I received from your company is absolutely horrible. The worst wig I've ever purchased. The wig is dry and I can barely run my fingers through it. The different lengths in the poor wig looks as though you made it from leftover hair from a previous wig you made. Asteriahair you are going to have do better. Very disappointed customer!!! Will be giving you bad reviews every chance I get...😠 Unfortunately a star had to be giving to write this review .... Zero stars for you.

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