Astropeptidesusa

Hi Melanie, Thank you for your review! We understand how important it is to receive your order promptly. We've checked and can see that your order was successfully placed yesterday, May 5th, not May 3rd. Our processing time takes 1-2 business days, and we use USPS Priority Shipping, which usually takes 3-5 business days. Rest assured, you'll receive an email with the tracking information once it's shipped. In the meantime, one of our specialists has reached out via email as well for further information regarding your order status. We appreciate your understanding and opportunity to clarify this for you!

Hi Brandy, Thank you for your review! We’re really sorry to hear about your experience — this is absolutely not the level of service we want, especially for a loyal customer who has supported us for years. After reviewing our records, we found that we emailed in February requesting confirmation of your Venmo payment, but unfortunately we never received a reply with the payment screenshot, so the order wasn’t released for shipping. That said, we want to make this right. One of our specialists has reached out via email to help verify your payment and ensure you receive the product you paid for as quickly as possible. Please check your inbox (and spam folder just in case), and we’ll take it from there. Thank you for your patience — we truly appreciate your long-time support and look forward to resolving this for you!

Hi Kevin, We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system. That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 17th and it is now in transit to your destination. Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward. We look forward to you receiving your order.

Hi Naomi, We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system. That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 16th and it has now been successfully delivered. Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.

Hi Eric, We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system. That said, we've checked your case and can see that one of our specialists has reached out to you on Feb 16th and we haven't received a response yet. We've also just made another follow up email with you to further assist. Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.

Hi Mary, We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system. One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right. Again, thank you so much for your feedback!

Hi Kelly, We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system. That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 18th and it is now in transit to your destination. We've also just made another follow up email with you to further assist. Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.

Hi Lindsay, We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right. Again, thank you so much for your feedback!

Hi Shanti, We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right. Again, thank you so much for your feedback!

Hi, Thank you for your review. We’re sorry for any confusion or frustration this may have caused. We would like to clarify that all of our products are sold for research purposes only and are clearly labeled as such. They are not intended for personal use. Because of this, we are unable to provide instructions, dosage guidance, or any recommendations related to personal use. We recommend consulting with your medical professional for such information. Additionally, we checked your order and can confirm that we shipped the exact items selected at checkout. If a separate item — such as a diluent (e.g., BAC water) — is needed for research purposes, it would need to be added individually, as it is listed as a separate product and is not included by default. Hope this clarifies this, and we truly appreciate your feedback!

Hi Jus, Thank you for your review! We're so sorry for the mix-up with your order. We usually provide an order confirmation and shipping information via email, but these could sometimes go accidentally to your spam/junk mails. Nonetheless, we want to ensure you get the correct product you ordered. One of our specialists has just reached out via email to assist you further. We appreciate you bringing this to our attention, and looking forward to resolving this for you!

Hi Cass, We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right. Again, thank you so much for your feedback!

Hi Christopher, Thank you for your review! We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. We've checked your case and can confirm that your order was successfully delivered on January 17th. One of our specialists has also reached out to you via email to further assist. Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.

Hi Meghan, Thank you for taking the time to share your feedback — we truly appreciate it. We sincerely apologize for the delay with your order. We completely understand how important clear communication and timely delivery are, and we regret any frustration this experience may have caused. After reviewing your case, we can confirm that your order was successfully delivered on January 16th. One of our specialists has also reached out to you via email to provide further assistance and ensure everything is resolved. Thank you again for bringing this to our attention. Please rest assured that we are continuously working to improve our processes and provide a better experience moving forward.

Hi Ariel, Thank you for taking the time to share your feedback — we truly appreciate it. We sincerely apologize for the delay with your order. We completely understand how important clear communication and timely delivery are, and we regret any frustration this experience may have caused. After reviewing your case, we can confirm that your order was successfully delivered on January 17th. One of our specialists has also reached out to you via email to provide further assistance and ensure everything is resolved. Thank you again for bringing this to our attention. Please rest assured that we are continuously working to improve our processes and provide a better experience moving forward.

Hi Yareli, Thank you for your review! We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you. We've checked your case and can confirm that your order was successfully delivered on January 21st. One of our specialists has also reached out to you via email to further assist. Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.