Astropeptidesusa (astropeptidesusa.com) has a 2.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 46% give 1 star; The business has replied to 39% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
I see why they've started getting bad reviews because they are so slow. I ordered on 5/4 and it's now 5/6 nothing not even a confirmation that they received my order. And i've already paid.
Editing: they responded.
Because I complained. And I get a ten dollar credit. I still think you have to stay on them. That is just my opinion. From previous interactions with this company.
Reply from Astropeptidesusa2026-05-06
Hi Melanie,
Thank you for your review!
We understand how important it is to receive your order promptly. We've checked and can see that your order was successfully placed yesterday, May 5th, not May 3rd.
Our processing time takes 1-2 business days, and we use USPS Priority Shipping, which usually takes 3-5 business days. Rest assured, you'll receive an email with the tracking information once it's shipped.
In the meantime, one of our specialists has reached out via email as well for further information regarding your order status.
We appreciate your understanding and opportunity to clarify this for you!
Have been buying from This company for a long time. And I ordered and paid in January and sent proof of Venmo and still no product. Have emailed them several times over they answered once and said they had new customer service and would send me my product. But then nothing following and I’ve sent various emails since. So won’t be buying anymore. And or recommending them as I have for a couple years now.
Reply from Astropeptidesusa2026-05-06
Hi Brandy,
Thank you for your review!
We’re really sorry to hear about your experience — this is absolutely not the level of service we want, especially for a loyal customer who has supported us for years.
After reviewing our records, we found that we emailed in February requesting confirmation of your Venmo payment, but unfortunately we never received a reply with the payment screenshot, so the order wasn’t released for shipping.
That said, we want to make this right. One of our specialists has reached out via email to help verify your payment and ensure you receive the product you paid for as quickly as possible. Please check your inbox (and spam folder just in case), and we’ll take it from there.
Thank you for your patience — we truly appreciate your long-time support and look forward to resolving this for you!
Had a couple issues with not receiving orders. After leaving a review they got back with me and made it right.
Reply from Astropeptidesusa2026-02-20
Hi Kevin,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 17th and it is now in transit to your destination.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward. We look forward to you receiving your order.
I ordered my product on 01/30 and payment was processed already and have not received my order yet as of 02/14. No emails with any updates as well
EDIT*** after writing this review they did make it right and quickly fixed the issue. They had my product out for delivery the next day and issued me an extra of the product I ordered. I appreciate the response back and the promptness to get my order out. Thank you!
Reply from Astropeptidesusa2026-02-20
Hi Naomi,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 16th and it has now been successfully delivered.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
E
Eric · 1 review · Experienced 2026-02-14 ·
★★★★★
Use Caution!!
Placed an order Feb 5th, paid the money at the same time. After 7 business days, order still on hold. Emailed support 3 times and no response.
Reply from Astropeptidesusa2026-02-20
Hi Eric,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has reached out to you on Feb 16th and we haven't received a response yet. We've also just made another follow up email with you to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
I purchased on Jan 28 and paid by venmo on Feb 2 but account is still pending on hold and no confirmation about product has been received. I cannot reach any one to help and I have emailed support 3 times.
Reply from Astropeptidesusa2026-02-20
Hi Mary,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
Zero response until this email. No confirmation, delivery status- nothing.
Reply from Astropeptidesusa2026-02-20
Hi Kelly,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 18th and it is now in transit to your destination. We've also just made another follow up email with you to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
Ordered product almost 8 weeks ago and it has said “product on hold” since then. I’ve emailed 4 times and haven’t heard anything back. I would love to leave a positive review but simply cannot at this time.
Reply from Astropeptidesusa2026-02-20
Hi Lindsay,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
I haven’t gotten an order confirmation.
I emailed customer service and still haven’t heard back.
Reply from Astropeptidesusa2026-02-20
Hi Shanti,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
N
Not a fan · 2 reviews · Verified · Experienced 2026-01-09 ·
★★★★★
His medication‘s are sent with zero…
His medication‘s are sent with zero instructions and no diluent. They also come with the disclaimer not for human use ..
Reply from Astropeptidesusa2026-02-20
Hi,
Thank you for your review. We’re sorry for any confusion or frustration this may have caused.
We would like to clarify that all of our products are sold for research purposes only and are clearly labeled as such. They are not intended for personal use. Because of this, we are unable to provide instructions, dosage guidance, or any recommendations related to personal use. We recommend consulting with your medical professional for such information.
Additionally, we checked your order and can confirm that we shipped the exact items selected at checkout. If a separate item — such as a diluent (e.g., BAC water) — is needed for research purposes, it would need to be added individually, as it is listed as a separate product and is not included by default.
Hope this clarifies this, and we truly appreciate your feedback!
You literally shipped the wrong peptides to me. This is not my order at all. I did not get any confirmation about the order being shipped with peptides that I did not order.
Reply from Astropeptidesusa2026-02-20
Hi Jus,
Thank you for your review!
We're so sorry for the mix-up with your order. We usually provide an order confirmation and shipping information via email, but these could sometimes go accidentally to your spam/junk mails.
Nonetheless, we want to ensure you get the correct product you ordered. One of our specialists has just reached out via email to assist you further.
We appreciate you bringing this to our attention, and looking forward to resolving this for you!
I have always had good service from them until now. I ordered on December 12 and paid the same day. I have no update and have emailed several times with no response. It’s been over a month with nothing! Either mail the product or refund my money
Reply from Astropeptidesusa2026-02-20
Hi Cass,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
I made a purchase on December 21st, paid for the products that I chose the same day. After a while I checked my orders on the website and saw, and still shows, on hold. I emailed the support email given on there website and received no feedback. At this point I would strongly urge anyone that is considering purchasing peptides to bypass this company/website and look at peptide sciences or peptide direct. This site is 1000% a scam.
Reply from Astropeptidesusa2026-02-20
Hi Christopher,
Thank you for your review!
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We've checked your case and can confirm that your order was successfully delivered on January 17th. One of our specialists has also reached out to you via email to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
Unfortunately I have not received my order and I reached out to customer service and have heard nothing back.
Reply from Astropeptidesusa2026-02-20
Hi Meghan,
Thank you for taking the time to share your feedback — we truly appreciate it.
We sincerely apologize for the delay with your order. We completely understand how important clear communication and timely delivery are, and we regret any frustration this experience may have caused.
After reviewing your case, we can confirm that your order was successfully delivered on January 16th. One of our specialists has also reached out to you via email to provide further assistance and ensure everything is resolved.
Thank you again for bringing this to our attention. Please rest assured that we are continuously working to improve our processes and provide a better experience moving forward.
A
Ariel Sims · 2 reviews · Experienced 2025-12-09 ·
★★★★★
I’ve ordered from them several times…
I’ve ordered from them several times with no issues. This time they’ve taken my money and won’t respond to emails. I’m out $200 and no products.
Update: The seller reached out, apologized for the delay, and made things right. This is the customer service I’m accustomed to from this company, and I’ll be happy to continue doing business with them in the future.
Reply from Astropeptidesusa2026-02-20
Hi Ariel,
Thank you for taking the time to share your feedback — we truly appreciate it.
We sincerely apologize for the delay with your order. We completely understand how important clear communication and timely delivery are, and we regret any frustration this experience may have caused.
After reviewing your case, we can confirm that your order was successfully delivered on January 17th. One of our specialists has also reached out to you via email to provide further assistance and ensure everything is resolved.
Thank you again for bringing this to our attention. Please rest assured that we are continuously working to improve our processes and provide a better experience moving forward.
I recently bought products, they still on hold, they’ve been paid out since I place the order, I sent out 3 emails already with no response back
Reply from Astropeptidesusa2026-02-20
Hi Yareli,
Thank you for your review!
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We've checked your case and can confirm that your order was successfully delivered on January 21st. One of our specialists has also reached out to you via email to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
Paid for my order on December 22 and had no meaningful communication or status update for more than two weeks.
Eventually, my order did ship and extra research product was included for the delay. I’ve used the vendor many times in the past and typically there is a very quick response time and turnaround.
