Atera - Full-Stack IT Management

Thank you for bringing this to our attention. We take billing transparency very seriously, and we understand how unexpected charges or missing information can be concerning. Our team has already reviewed your case, and your account representative is reaching out directly to clarify the details and make sure everything is fully explained and resolved. If there’s anything further you need in the meantime, please feel free to contact us at- https://www.atera.com/contact-us/ and reference this review so we can assist you promptly. We appreciate your patience and the opportunity to address this. — The Atera Team

Hi Terence, Thank you for sharing this feedback, and we are sorry for the frustration you’ve experienced with login prompts and remote connections. Our records indicate that your most recent support case regarding login issues was resolved at the time; however, we fully understand that recurring problems are not acceptable. Over the past few weeks we have implemented several improvements to our login and security flows to better recognize trusted locations (such as a home office with a static IP) and to reduce unnecessary re-authorisation prompts. The experience you described should therefore now be improved. If you are still seeing repeated login warnings or are encountering difficulties when using Splashtop to move from your server to another computer, we kindly ask you to open a new support ticket from within the platform (or reply to your previous case). This will allow our team to review your specific configuration and logs in detail and work with you on a suitable long-term solution. We appreciate you raising this publicly, as feedback like yours directly helps us improve the product and deliver a more reliable experience for you and for other customers. The Atera Team