Atera - Full-Stack IT Management (atera.com) has a 3.9 out of 5 rating on OK.one, based on 51 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
Pretty comprehensive remote management tool. Very competitive tool set. There are couple problems though. Most notable, there is no reversal for an alert, you need to log in to find out whether the issue cleared. Another one, the URL for over the Internet agent installation was changed with no communication from the vendor which killed our well tested and working cloning script.
So much promise 10 years ago and its been a rocky road since. The recent push to leverage ai slop just sad to be honest. At every level its made the product worse. From the forced price hike to pay for it, to the clear use / misuse of it to develop the platform. We are still waiting for basic features like a dark mode some 10 years after it was requested by EVERYONE! Bug fixes seem to go on unfixed. And lets not get started and the horrid UI changes. And lets not discuss the Elephant in the room of where they are based out of. When we signed up the world was very different place. Now you must also take that into consideration.
Updating our fleet of laptops and pc became much easier. Inventory also improved.
They constantly change the UI without testing properly. I cannot seen the full manual time entry screen now on my laptop because it disappears off screen. I have to constantly zoom to do this, which becomes tedious fast. We went from a visible working UI to this. I raised it but they didn't want to pass to the devs without account admins etc getting involved. If you get this product expect a UI to change every 3-6 months
The new features are great - saving a lot of time and optimizing repetitive tasks. The platform itself is user friendly and easy to work with. We also love the app center and how it can save costs.
great product, very intuitive, real problem solver, support is very helpful and responsive
In one hour, I received 7 ads of you on youtube. This way of harassement is bothering me. So I find your product annoying and not good for me. With this spam, you lost a customer. I will never and ever use your app.
Would like to see improvement on the ticketing system, maybe with templates. Very confusing and still having issues.
Thank you for sharing your feedback! Your input is truly valuable to us. If our support team hasn't reached out to you yet, they will be in touch shortly to help. In the meantime, we also have a wide range of webinars and training materials covering the ticketing system and many other features. We'd love to help you get the most out of Atera! We appreciate your patience and look forward to turning your experience around.
Everything is simple and streight forward. Not too many bells and whistles to get in the way of getting things done.
I would like to have a paid option where I can call tech support and not do chat or email.
Poor support. Lacking basic features. They tried to hop on the AI wagon but it doesn't offer any valuable function whatsoever. For the same price, Syncro is a lot better.
Atera has been amazing in saving us time and money using Autopilot
AI slop factory Good pricing on paper, but the actual platform feels neglected. The company is busy chasing the AI hype by adding "copilot" features while real issues remain unresolved. Can't update software even the old version has long gone end of life. Can't monitor disk usage in actual units rather than procentages. Their Agents often report incorrect information. AI generated AD campaigns are just cherry on top and clearly show where the company priorities are. This company has become a laughing stock at this point.
I decided to test this software with a view to using it within my new business as a local IT support company. Having installed it on one of my trusted customers sites to test, I found after a few days I had been locked out. It appears that there had been some suspicious activity???? After some back and forth with support it would appear that the only way to re-open the account was to provide the company registration documentation. I am a sole trader at the moment and therefore have no such documentation, however atera insisted that I sent it anyway. After many emails I am at an impasse no account until I provide a document I cannot supply. Long and short is I will look elsewhere for a solution. Addition I have spoken to someone within Atera who very quickly sorted the account, was very professional and dealt with my issues. I am happy to say I can now continue with my trial with confidence. It seems to have been mainly automated responses that caused the problems.
We completely understand your frustration with this situation. Atera is a powerful IT management platform that provides deep access to remote systems, which is why we uphold very high security standards to prevent any unauthorized use. As part of this, we conduct thorough verification of business credentials. We’re pleased to let you know that our security team has reviewed your case and your account has now been fully reinstated. We hope you enjoy the rest of your trial and have a smooth experience moving forward.
Great product easy to use makes dealing with multiple clients a breeze.
Best pricing around for unlimited agents. Also a great PSA keeping you up to date on issues before they happen.
it's easy to interact with it.
It provides all the components needed to help others no matter their location.
All customer devices in one dashboard You can see problems before the come up at the customer
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