Good
Was a great experience .. and Tech support was great too
About Atera - Full-Stack IT Management
Data updated- Website
- atera.com
- Category
- Electronics & Technology
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 8% (1/13)
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Is Atera - Full-Stack IT Management legit?
Atera - Full-Stack IT Management (atera.com) has a 3.9 out of 5 rating on OK.one, based on 51 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Got a mysterious charge from Atera
Got a mysterious charge from Atera, no invoice, no breakdown of charges. Emailed ar at atera.com at 7:45 this morning and as of 3:05 this afternoon NO RESPONSE on what the charges were for.
Reply from Atera - Full-Stack IT Management2026-02-11
Thank you for bringing this to our attention. We take billing transparency very seriously, and we understand how unexpected charges or missing information can be concerning. Our team has already reviewed your case, and your account representative is reaching out directly to clarify the details and make sure everything is fully explained and resolved. If there’s anything further you need in the meantime, please feel free to contact us at- https://www.atera.com/contact-us/ and reference this review so we can assist you promptly. We appreciate your patience and the opportunity to address this. — The Atera Team
Our Experience Using Atera in IT
We’ve been using Atera within our IT team for a while now, and it’s made a real difference to how we run things day to day. It gives us clear visibility across devices and lets us get on top of issues quickly, rather than finding out about problems after someone’s already frustrated. Having monitoring, remote access, patching and reporting all in one place just makes life simpler. It saves time, reduces noise, and helps us stay proactive instead of constantly firefighting.
Atera Survey Results
Atera is great due to the ease of use and application support as well as the large scope of computer management available.
best experience
Aterra is my partner I IT
Atera is my Kung-Fu and it is strong.
I manage all our company's physical and virtual servers, PC laptops, desktops all from my MacBook Pro. Setup of the agent is a breeze. Once installed and deployed, I can keep the endpoints up to date, log in remotely to diagnose and repair, assist with training employees and maintaining user accounts. Scripting is something I am using more of. I have not used their AI tools, and they are available for an additional fee. Would like to see that included with standard license, rather than tiers of extra charge.
OS patching does not work
OS patching does not work. The automated jobs will not install the updates. The updates just pile up and you need to push them manually. Network discovery also is lacking. It will pull in devices but the SNMP templates don't work even on common HP printer. Support is no help and you cannot reach an account rep. I reached out to support on several occasions and they cant seem to get the issues resolved. I will not be renewing my subscription.
Workflow has been good
EZ connect
EZ connect is awesome
What makes my experience truly great…
What makes my experience truly great every day is having Atera as my trusted coworker by my side each morning. In the fast-paced IT world, where client requests can be complex and constant, Atera has become more than just a tool — it’s a reliable partner that helps me stay organized, efficient, and responsive. Without it, I wouldn’t be able to serve all my clients with the speed and quality they expect. Atera empowers me to focus on solving problems, building relationships, and delivering real value, while it quietly takes care of the heavy lifting behind the scenes. It’s not just software; it’s an essential part of my daily workflow and success.
Efficace Simple à utiliser et fiable!
Atera's AI-backed platform is a game changer
Great intuitive IT management platform that has everything our IT team needs to manage our multi-site business. The implementation was fast and the AI-backed features separate Atera from tools we previously used.
Powerfull tool to have as admin to manage employee's laptops and servers.
Atera has truly simplified my work as an IT administrator. It’s reliable, intuitive, and packed with features that make managing assets effortless. From remote monitoring to automation, everything is streamlined in one platform. If you’re looking for a tool that saves time and reduces complexity, Highly recommended for IT and Sys Admins who value efficiency and trustworthiness.
The log keeps trigering as a problem…
The log keeps trigering as a problem from my home office, even though i have a statip, the software after being authorised a number of times should learn this,. 2/ If i splashtop into my server then want to connect to another computer, as I have one licens its a problem. But apart from that its good.
Reply from Atera - Full-Stack IT Management2025-11-30
Hi Terence, Thank you for sharing this feedback, and we are sorry for the frustration you’ve experienced with login prompts and remote connections. Our records indicate that your most recent support case regarding login issues was resolved at the time; however, we fully understand that recurring problems are not acceptable. Over the past few weeks we have implemented several improvements to our login and security flows to better recognize trusted locations (such as a home office with a static IP) and to reduce unnecessary re-authorisation prompts. The experience you described should therefore now be improved. If you are still seeing repeated login warnings or are encountering difficulties when using Splashtop to move from your server to another computer, we kindly ask you to open a new support ticket from within the platform (or reply to your previous case). This will allow our team to review your specific configuration and logs in detail and work with you on a suitable long-term solution. We appreciate you raising this publicly, as feedback like yours directly helps us improve the product and deliver a more reliable experience for you and for other customers. The Atera Team
Obscure registry setting missing, solved.
Found the problem and we fixed it. 3rd party software installer did not set an installed version setting, and the updater continuously flashed Update.
Since I started using Atera 3 years
Since I started using Atera 3 years, it has made my job and my life so much easier. Thank you so much for your creative minds!! This is a fantastic product. I have used other remote softwares, but Atera beats them hands down!! Great Job!!! Many Thanks!!!
Great program
This program is easy to use and works great
5 Days or you lose access
August 25th 2025 emailed to say we have 5 days to update the Atera Agent on all 900 of our machines or we lose remote access and monitoring of the devices. This says everything about Atera and how they operate as a company. Ignore the endless marketing drive - the product is not fit for use. Use better alternatives out there.
Please stop spamming while seing my…
Please stop spamming while seing my movie