AutoPayPlus

Hello Nartisha. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you had a great experience and felt supported by our team. We truly appreciate your kind words. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.

Hello, thank you for your feedback! We’re glad to hear you found our staff pleasant and professional. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.

你好 Larry，感谢你分享使用我们的体验！很高兴得知你很快联系上了一位专业、尊重客户且知识丰富的代表，能够解答你的问题并高效解决你的疑虑。我们非常感谢你的美言，也感谢你选择 AutoPayPlus。我们很荣幸成为你的支付管家，随时为你提供帮助。

Good morning Sarah, we’re truly sorry to hear about your experience and understand how frustrating it must have been to have additional withdrawals after your vehicle was sold. That is certainly not the experience we want for our Members. We take concerns regarding account changes and payments very seriously. We want to help resolve your concerns and clarify that we do not automatically receive notifications when a vehicle is sold or a loan is paid off, and steps are required from our Members to stop scheduled payments. Your feedback is important, and we would appreciate the opportunity to review what occurred on your account. Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.

Hello Rubie, thank you for your feedback! We’re glad to hear you received great customer service and found our staff to be very friendly. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.

Hello Sandra, thank you for sharing your experience with us! We’re glad to hear that our representative was professional and patient, taking the time to answer all of your questions and ensure you fully understood everything. We truly appreciate your kind words and are happy to know you were pleased with the outcome. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.

Hello Alexis, thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Elizabeth made your experience informative and positive, especially as a first-time car buyer. It’s great to know she took the time to explain your options clearly and answer all of your questions with care and energy. We truly appreciate your kind words and will be sure to share them with her. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.

Hello Margaret, thank you for sharing your feedback with us. We apologize for any confusion regarding your appointment, and we appreciate you bringing this to our attention. We’re glad to hear that our representative was able to assist you and help with closing your account. Your experience is important to us, and we appreciate the opportunity to improve. Thank you for choosing AutoPayPlus, and please don’t hesitate to reach out if you need further assistance.

你好 Mystique，感谢你分享使用我们的体验！很高兴得知 Antonio 始终提供出色的客户服务，并竭尽全力满足你的所有需求。得知他在每次互动中都友好、专业且礼貌，我们非常欣慰。我们非常感谢你的美言，也感谢你选择 AutoPayPlus。我们很荣幸成为你的支付管家，随时为你提供帮助。

Hello Wanda, thank you for your feedback! We’re glad to hear everything was explained in a way that was easy to understand. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.

Good morning Brandon, we’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be, especially when it involves your bank account and a refund. That is certainly not the experience we want for our Members. We take concerns involving account security, payment handling, and refunds very seriously. We understand there may have been a miscommunication during this process, and we want the opportunity to review your account thoroughly to ensure everything is handled correctly and to address any outstanding concerns. Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.

Hello Ginger, thank you for your feedback! We’re glad to hear you received professional and efficient service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.

Hello Cassandra, thank you for your feedback! We’re glad to hear you had a great experience with our team. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.

你好 Anisah，感谢你与我们分享使用体验！很高兴得知 Carlos 为你提供了清晰、高效且细致的服务，并确保你作为首次用户能够完全理解。你对他注重细节和客户服务态度的赞美对我们意义重大。感谢你选择 AutoPayPlus，我们很荣幸成为你的支付管家。如需帮助，请随时联系我们。

Hello, thank you for sharing your experience with us! We’re glad to hear our team was able to step in, coordinate with your lender, and get everything resolved smoothly after your loan payoff. We truly appreciate your trust and are happy to know you would use AutoPayPlus again. We’re proud to be your payment concierge and are always here if you need assistance.

Hello Tammy, thank you for your kind feedback! We’re glad to hear all your questions were answered and that the process was easy. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.

Good morning Vanlleli, we sincerely apologize for the frustration caused by the missed scheduled call. We understand how disappointing it is to wait for a scheduled appointment and not receive the expected communication, especially when you have important questions that need to be addressed. It appears there was an issue with the scheduling system that impacted your appointment, and we regret any inconvenience this caused. We appreciate you bringing this to our attention and are reviewing this internally to help prevent similar situations moving forward. Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.

你好 Claire，感谢你分享使用我们的体验！很高兴得知拆分付款帮助你更容易地规划预算，自动安排也让你更安心。得知 AutoPayPlus 让你的生活更加便利，我们非常高兴。感谢你选择 AutoPayPlus，我们很荣幸成为你的支付管家。

Hello, thank you for your feedback! We’re glad to hear you received great customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.

Hello Stephanie, thank you for sharing your experience with us! We’re glad to hear that Yaritza was amazing to speak with and helped answer all your questions while resolving your login issue. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.