AutoPayPlus® helps our members discover Budgeting Done Better™.We offer a flexible payment schedule that matches your payments to your paycheck.To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
Written by the business, not verified by us.
Is AutoPayPlus legit?
AutoPayPlus (autopayplus.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional patience, kindness, and clear communication when resolving difficult loan questions. People also appreciate the smooth and efficient payment processes that make budgeting easier and help save money over time.
However, some reviewers were not happy with missed scheduled calls, communication gaps, and unexpected fee surprises during the final stages. A few consumers additionally noted frustrating experiences regarding unexpected account holds, disputed charges, and difficulties reaching support representatives for timely assistance. Reviewers mentioned that these specific problems caused unnecessary stress and required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.
I found Auto PayPlus after buying a car and the company I was already with got out of the business of payment assistance. I have had stellar service with Auto PayPlus. They've called to let me know that I was on track with my car payments and I could car shop if that was something I was thinking about. I just got another vehicle and it was a seamless process. Love them.
Reply from AutoPayPlus2026-08-19
Hello Sandra, we’re honored that you chose AutoPayPlus when you needed a new payment partner. It’s wonderful to hear that our team helped you stay informed about your progress and made adding your new vehicle seamless. Congratulations on the new car, and thank you for your trust and 5-star review!
A
Andy Harvey · 1 review · Experienced 2026-08-02 ·
★★★★★
Contract is paid in full they are still…
Contract is paid in full they are still trying to bill for my truck. I have title in hand and they keep billing my checking account. We had to pay to stop withdrawals. Then the call wanting "information is sent, address, last name, phone..all things needed to "close " the account. Sure sounds like open to me. Customer service was no willing to use the record of the truck he has on his screen to "verfy", must have vital information from me.
As an addendum, you have email and phoncontact information as you have call me after the stop payment was placed through the bank. This shows your lie.
Reply from AutoPayPlus2026-08-04
Hello Andy! We’re sorry for the frustration this situation has caused, especially after you paid off your truck and took additional steps to stop the withdrawals. To protect Members’ accounts, our team must verify specific identifying information before discussing or making changes, even when other account details appear on screen. However, we understand how concerning the continued billing and closure process must have felt. Please email your contact information to [email protected] so our Senior Director of Operations can review your account and contact you directly.
R
Robin Huling · 1 review · Experienced 2026-07-24 ·
★★★★★
The lady was great working with me she…
The lady was great working with me she answered all my questions and help me out she was very friendly and very polite .
Reply from AutoPayPlus2026-07-27
Hello Robin. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our team was able to answer your questions and provide friendly, helpful service.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
Hello Tawanda. Thank you for sharing your experience with AutoPayPlus. We’re thrilled to hear that you found our team friendly and welcoming.
We truly appreciate your kind feedback and thank you for choosing AutoPayPlus as your payment concierge.
The staff was very welcoming and knowledgeable about my situation. Very friendly and patient. I love auto pay plus
Reply from AutoPayPlus2026-07-27
Hello Michele. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our team provided knowledgeable, patient service and made you feel welcome.
We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.
Steven M. was a tremendous help. Walked me through the process of cancelling my current loan and getting a new one. I originally didn’t realize I could use their services for a bunch of stuff at any time. Love their services and how I can reduce my loan time.
Reply from AutoPayPlus2026-07-17
Hello Laurie. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Steven provided exceptional service and guided you through updating your loan information. We’re also glad you discovered more ways AutoPayPlus can help you manage your payments and potentially shorten your loan term.
We truly appreciate your kind feedback and will be sure to share your recognition with Steven. Thank you for choosing AutoPayPlus as your payment concierge.
D
Dennis Cooley · 3 reviews · Experienced 2026-07-16 ·
★★★★★
Always great
Reply from AutoPayPlus2026-07-20
Hello Dennis. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you consistently receive great service from our team.
We truly appreciate your continued support and thank you for choosing AutoPayPlus as your payment concierge.
M
Mike Miller · 1 review · Experienced 2026-07-15 ·
★★★★★
Professional service
Professional
Courteous
Timely
Friendly
Reply from AutoPayPlus2026-07-16
Hello Mike. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you received professional, courteous, and timely service from our team.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
Francesca was a joy on a Monday morning. She was very helpful with my questions and assisted me with my portal. She was kind and cheerful. Made a wonderful impression and experience.
Reply from AutoPayPlus2026-07-16
Hello Heather. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Francesca provided such a helpful and positive experience while assisting you with your portal.
We truly appreciate your kind feedback and will be sure to share your recognition with Francesca. Thank you for choosing AutoPayPlus as your payment concierge.
L
Lisa McKiel · 1 review · Experienced 2026-07-09 ·
★★★★★
Easy and pleasant to deal with
Easy and pleasant to deal with. Left off 1 star because they took a payment from my account right after loan was paid off. Not sure if it was them, me or my car loan bank that didn't update AutoPayPlus. Assumed bank my loan was with would of notified them. They were easy to schedule a call with and they were in constant contact to be sure I was available for scheduled call. Payment is getting returned and account was closed.
Reply from AutoPayPlus2026-07-16
Hello Lisa. Thank you for sharing your experience with AutoPayPlus. We appreciate your feedback and are glad to hear that our team was easy to work with and provided consistent communication throughout the process.
We understand your concerns regarding the payment that occurred after your loan was paid off. AutoPayPlus does not automatically receive notifications from lenders when loans are paid off, which can sometimes result in continued payments unless we are notified directly.
We appreciate your understanding and thank you for choosing AutoPayPlus.
The
Worst scam ever .The person never called the appointment did not happen. Once again this is a scam. Do not take any money out of my account. Effective immediately, the car is paid off.
Reply from AutoPayPlus2026-07-16
Hi Lynn. Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to look into what happened. Please email your full name and the best phone number to reach you at [[email protected]](mailto:[email protected]) so our Senior Director of Operations can review your concerns and contact you directly.
A
Alex Hall · 1 review · Experienced 2026-07-09 ·
★★★★★
No contact besides an email that told…
No contact besides an email that told me they were closing my account. This was shortly after updating my banking information. Now due to the late notice I'm going to be playing catch-up on my loan because I'm basically a payment behind. Safe yourself the trouble and just work with your lender directly for payments so you don't have to deal with them dropping the ball.
Reply from AutoPayPlus2026-07-16
Hello Alex. We sincerely apologize for the frustration and inconvenience you experienced. We take your concerns seriously, and our Senior Director of Operations will review your account as soon as possible to better understand what occurred and identify the source of the issue.
Thank you for bringing this to our attention. We look forward to addressing your concerns and working toward a resolution.
H
Howard · 2 reviews · Experienced 2026-07-08 ·
★★★★★
I was not offered a realistic solution…
I was not offered a realistic solution for my issue. I felt like I was being gaslighted. They pulled my payment 2 weeks early and overdrafted my account. I was told they do that to make sure they receive the payment on time. That's bullpuckey. They said it would take 2 weeks to verify the transaction and refund my money. They didn't offer to cover the overdraft fee. I would not recommend this company to my worst enemy.
Reply from AutoPayPlus2026-07-16
Hi Howard. Thank you for sharing your feedback. We're sorry to hear you were disappointed with your experience. We take concerns like yours seriously and would like the opportunity to review what occurred. Please email your full name and the best phone number to reach you at [[email protected]](mailto:[email protected]) so our Senior Director of Operations can look into this further and contact you directly.
I had a scheduled call they were late calling and then when I did get call I told her what I was trying to do she put me on hold and came back and said someone will be giving me a call like why the hell call if your not going to be able to help waste of time needless to say I never got a call back
Reply from AutoPayPlus2026-07-16
Hello Leasha. We sincerely apologize for the frustration and inconvenience you experienced. Your experience is not reflective of the level of service we strive to provide, and we understand how disappointing it is when expectations are not met.
We take your concerns seriously, and our Senior Director of Operations will be in touch soon to discuss your experience and work toward a resolution.
Thank you for bringing this to our attention.
Yaritza was very professional and kind in assisting me. She explained the process and even apologized for any inconvenience my situation caused. She was very helpful and caring .
Reply from AutoPayPlus2026-06-30
Hello Lisa. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Yaritza provided professional, caring service and took the time to ensure you felt supported throughout the process.
We truly appreciate your kind feedback and will be sure to share your recognition with Yaritza. Thank you for choosing AutoPayPlus as your payment concierge.
Great experience!
Good services, always available to help when I need it.
Very gentle and kindly.
Reply from AutoPayPlus2026-07-02
Hello Iris. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our team has been there to support you whenever you’ve needed assistance.
We truly appreciate your kind feedback and thank you for choosing AutoPayPlus as your payment concierge.
J
Jackie G. · 1 review · Experienced 2026-06-30 ·
★★★★★
Carlos was great and friendly
Carlos was great and friendly. Made the process super easy! I dont have anything bad to say about Auto Pay Plus. They've always been so great
Reply from AutoPayPlus2026-07-02
Hello Jackie. Thank you for sharing your experience with AutoPayPlus. We’re thrilled to hear that Carlos made the process easy and provided such friendly service.
We truly appreciate your kind words and will be sure to share your recognition with Carlos. Thank you for choosing AutoPayPlus as your payment concierge.
Hello Alvin. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you found our team helpful and knowledgeable.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
This company is ridiculous. I have auto deductions and they all of a sudden stop and pit my account on hold but they say they “can’t call me” so weeks go by and then I have to schedule a conversation with them. This has happened 3 times in a year. I am switching to a different lender
Reply from AutoPayPlus2026-06-29
Hello Tracie. We sincerely apologize for the frustration and inconvenience you've experienced. We take your concerns seriously, and we're sorry for any communication issues that may have contributed to the situation.
To clarify, AutoPayPlus is a third-party payment management program that works alongside your existing lender to help automate loan payments on a schedule that can align with how you're paid. While we help manage the payment process, we are separate from your lender, and we'd appreciate the opportunity to review your account and address the concerns you've raised.
We have contacted our Senior Director of Operations to personally review your account. You can expect a call from our team soon to discuss your concerns and the options available to help resolve them. To ensure you don't miss our call, we recommend saving our number: (800) 894-5000.
Thank you for your patience. We appreciate the opportunity to address your concerns.
Hello Sheryl. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you received helpful and friendly service from our team.
We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
Rise Works
VizyPay
Splitit
Cushion
Upgrade
Merchant One
Zen Payments
MoneyGram International