AutoPayPlus® helps our members discover Budgeting Done Better™.We offer a flexible payment schedule that matches your payments to your paycheck.To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
Written by the business, not verified by us.AutoPayPlus (autopayplus.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional patience, kindness, and clear communication when resolving difficult loan questions. People also appreciate the smooth and efficient payment processes that make budgeting easier and help save money over time. However, some reviewers were not happy with missed scheduled calls, communication gaps, and unexpected fee surprises during the final stages. A few consumers additionally noted frustrating experiences regarding unexpected account holds, disputed charges, and difficulties reaching support representatives for timely assistance. Reviewers mentioned that these specific problems caused unnecessary stress and required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.The agent was clear, precise and extremely helpful in getting us set up. We don’t just feel like a number but a customer. Excellent!
Hello Scott. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our representative provided clear, helpful service and made the setup process a positive one. We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
yaritza custodio was very helpful and informational with my questions and was ready to help immediately I was very satisfied with his help
Hello Calvin. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Yaritza was able to provide helpful information and assist you promptly with your questions. We truly appreciate your kind feedback and will be sure to share your recognition with Yaritza. Thank you for choosing AutoPayPlus as your payment concierge.
He was very professional and explained everything so that I can understand and I enjoyed talking to him
Hello Diane. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our representative took the time to explain everything clearly and made your experience a positive one. We truly appreciate your kind feedback. Thank you for choosing AutoPayPlus as your payment concierge.
Excellent customer service. Very friendly staff members.
Hello Felicia. Thank you for sharing your experience with AutoPayPlus. We’re thrilled to hear that you received excellent service from our team. We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.
Hello Kayla. We’re thrilled to know you had such a positive experience with our team and services. We truly appreciate your support and thank you for choosing AutoPayPlus as your payment concierge.
Francesca was very nice and understanding ❤️
Hello Jasmine. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Francesca provided understanding and support. We truly appreciate your kind feedback and will be sure to share your recognition with Francesca. Thank you for choosing AutoPayPlus as your payment concierge.
The woman who helped me out was so helpful and she was so accommodating. She was able to work with me to get my payment set up the proper days. She was so friendly and understanding one of the best customer service representatives I've ever dealt with.
Hello Sandy. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear our representative was helpful, accommodating, and able to get your payment schedule set up in a way that works for you. We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.
Love auto pay plus app very user friendly and setup right
Hello David. Thank you for your 5-star review of AutoPayPlus. We’re glad to hear you’re enjoying the app and finding it easy to use. We appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
Informed, patient, helpful.
Hello Marcus. Thank you for sharing your feedback on AutoPayPlus. We’re glad to know you had a positive experience with our team. We appreciate you taking the time to leave a review. Thank you for choosing AutoPayPlus as your payment concierge.
It’s nice to not have to wonder if I have paid my bill on time.
Hello Donna. Thank you for sharing your experience with AutoPayPlus. We’re happy to hear the service has given you added confidence and peace of mind with your payments. We appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.
I waited for my scheduled call, but no one called at the agreed time. By the time they finally reached out, I was already back at work and unable to take the call. This was frustrating and a waste of my time.
Hello Laura. We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to receive a call at the scheduled time, and we recognize how disappointing it must have been to set aside time in your day only to have the call occur later than expected. Your experience is not reflective of the level of service we strive to provide. We take your concerns seriously and would like the opportunity to learn more about your experience. Please email your contact information to [email protected] so our Senior Director of Operations can review this matter and follow up with you directly. Thank you for bringing this to our attention.
Every conversation I had with them was frustrating and got no where, they kept calling me for intro conversations I'd had days before and I got calls almost daily for a week before I was taken off a list even though I'd been told I'd been taken off multiple times. And then when I was told my loan would be paid biweekly, it was to AutoPayPlus, but not the lending bank. The bank only got paid once a month making the biweekly payments absolutely useless. And they took more than my loan payment of 309, and I was paying around 315 a month for what I'm assuming is a fee for using them. Which is not a lot until you add up the lifetime of a loan and its now hundreds of extra dollars on top of interest already accumulating on a loan. And then when I closed my account I asked about a refund because they currently still have half a paymnet I was only told repeatedly they would have to run an audit with no clear answers. So they currently still have $158 of mine. Do NOT reccomend just pay your lending bank it's much easier.
Hello Jordan. We sincerely apologize for the frustration and inconvenience you experienced while using AutoPayPlus. Your experience is not reflective of the level of service we strive to provide, and we understand your concerns regarding the communications you received, your payment schedule, and the status of your remaining funds. We would like to help clarify that AutoPayPlus initiates payments to your lender on your behalf and is designed to help accelerate loan repayment by applying additional funds toward principal reduction. We understand that questions regarding payment timing, fees, and account balances can be frustrating, especially when clear answers are not provided. Rest assured, we take your concerns seriously, and our Senior Director of Operations will be in touch soon to help address your concerns and work toward a resolution. Thank you for bringing this to our attention.
Excellent and professional service! Over achieving my goals thanks to Auto pay plus and there amazing team and support. Highly recommended and look forward towards future business!
Hello Eno. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our team has provided excellent service while helping you exceed your financial goals. We truly appreciate your recommendation and your kind words about our team and support. We look forward to continuing to serve you in the future. Thank you for choosing AutoPayPlus as your payment concierge.
I have been dealing with Autopay Plus for many years. They are very customer service oriented. They are easy to contact and when you set up a call they are prompt and answer all of your questions . I utilize them for several of my accounts and recommend them to everyone I know. What a great way to pay off accounts quicker and save money.
Hello Linda. Thank you for your continued trust in AutoPayPlus over the years. We’re delighted to hear that our team has consistently provided prompt, helpful service and made it easy for you to manage multiple accounts. We truly appreciate your recommendation and are glad our services have helped you pay off accounts quicker while saving money. Please don’t hesitate to reach out if you ever need further assistance. Thank you for choosing AutoPayPlus as your payment concierge.
Everythin good , thank you so much Sasha it was very kind
Hello Reynol. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that everything went well and that Sassha was kind during your interaction. We appreciate your kind feedback and will be sure to share your recognition with Sassha. Thank you for choosing AutoPayPlus.
They don’t answer the damn phone. Just place you on hold and hang up.
Hello April. We sincerely apologize for the frustration and inconvenience you experienced while trying to contact AutoPayPlus. We understand how important it is to receive timely assistance, and we know long wait times and disconnected calls are not ideal. We are actively working to improve the Member experience by expanding support options, our agents are available via text at +1 (234) 288-6729 or by scheduling a callback using our Calendly feature: https://calendly.com/d/ck4d-s75-hkk, to help reduce wait times. Your feedback is important to us, and we take concerns like yours seriously. Please email your contact information to [email protected] so our team can review your concerns further and assist you directly. Thank you for bringing this to our attention.
Bought a Toyota car at dealership with the Autopayplus. I did not know Autopayplus was a third party. When I received my car title, I thought great I am done. Nope. Autopayplus continued to withdrawal money four more times until I called them to stop. Since Autopayplus was a third party they did not know to stop withdrawing my money. When I saw a recent pending Auyopayplus activity on my bank account, I called the bank fraud department to stop the process. The recent charge was reversed and then I was patiently waiting for my other refund of overpayment. $203.36 was the withdrawal, I received a check of $175.91. Autopayplus representative plainly said when I called as fraud, my bank placed a fee on them. Autopayplus then passed that fee on to me by deducting from my refund. Gross. The representative had no sympathy did not even say I’m sorry. I guess he didn’t care as I wasn’t a customer anymore. Or maybe cause it’s not his money that is disappearing. Simply don’t use Autopayplus, just pay directly to Toyota and save yourself money and hassle.
Hello. We sincerely apologize for the frustration and inconvenience you experienced with your account and refund process. Your experience is not reflective of the level of service we aim to provide, and we understand how upsetting this situation must have been. We want to help clarify that AutoPayPlus does not automatically receive notifications from lenders when loans are paid off, which can sometimes result in continued withdrawals unless we are notified directly. We also understand your concerns regarding the refunded amount and the communication you received during your interaction with our team. Rest assured, we take your concerns seriously and our Senior Director of Operations will personally review your account to gain a better understanding of this issue. Please expect a call shortly to further discuss your concerns and work toward a resolution. We recommend saving our phone number to avoid missing our call: (800) 894-5000. Thank you for bringing this to our attention.
AutoPayPlus is one of the most unique and awesome products we offer to all our guest's. It builds guest loyalty and is a core offering we show to all of our guest's
Hello James. Thank you for sharing your feedback and for your support of AutoPayPlus. We’re delighted to hear that you value the benefits our services provide and how they help build loyalty and support your guests’ financial goals. We truly appreciate your kind words and partnership. Thank you for choosing AutoPayPlus.
Very friendly, educated
Hello. Thank you for sharing your feedback with us. We’re delighted to hear that you found our team friendly and knowledgeable. We appreciate your kind words and are proud to be your payment concierge. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
Sassha was wonderful and patient with me and helping understanding
Hello Alex. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Sassha was wonderful and patient while helping you better understand everything. We appreciate your kind feedback and will be sure to share your recognition with Sassha. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
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