AutoPayPlus® helps our members discover Budgeting Done Better™.We offer a flexible payment schedule that matches your payments to your paycheck.To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
Written by the business, not verified by us.AutoPayPlus (autopayplus.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional patience, kindness, and clear communication when resolving difficult loan questions. People also appreciate the smooth and efficient payment processes that make budgeting easier and help save money over time. However, some reviewers were not happy with missed scheduled calls, communication gaps, and unexpected fee surprises during the final stages. A few consumers additionally noted frustrating experiences regarding unexpected account holds, disputed charges, and difficulties reaching support representatives for timely assistance. Reviewers mentioned that these specific problems caused unnecessary stress and required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.It was a great experience and a great blessing to have good ppl
Hello Nartisha. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that you had a great experience and felt supported by our team. We truly appreciate your kind words. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.
Staff is so pleasant and so professional.
Hello, thank you for your feedback! We’re glad to hear you found our staff pleasant and professional. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
I spoke to a representative after a minimun hold time. I was greeted by a well spoken professional representative. She was respectful, very knowledgeable and efficient. I had several questions that were answered and my problems resolved very quickly.
Hello Larry, thank you for sharing your experience with us! We’re glad to hear you were connected quickly with a professional, respectful, and knowledgeable representative who was able to answer your questions and resolve your concerns efficiently. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
**Update since they decided to reply and lie** No one has reached out or spoken to me. I set an appointment up yesterday to try to speak to an agent. The agent never called (wasting my time), just marked it as complete an hour after they were supposed to call. I disputed the charges through my bank at that point. I called today to try to resolve given their reply. “Calvin” hung up on me TWICE. Once when I said I wanted to cancel my payments and again when I said I want to speak to a manager. I had to call a completely different department so I could talk to someone OTHER than Calvin to actually close my account. Supposedly management is going to call me back tonight to talk to me about Calvin, but I don’t think I’ll hold my breath. This is one of the worst companies I’ve ever dealt with. It is ILLEGAL to hang up and refuse to discuss business with a customer because they want to close their account. You’re lucky I’m not reporting you to the AG for bad business practices. ~~~~~ SO sketchy from beginning to end. Tried to add in services I didn’t agree to. Charged me three payments after I sold the car - had to get my bank involved to get them to stop. Just awful.
Good morning Sarah, we’re truly sorry to hear about your experience and understand how frustrating it must have been to have additional withdrawals after your vehicle was sold. That is certainly not the experience we want for our Members. We take concerns regarding account changes and payments very seriously. We want to help resolve your concerns and clarify that we do not automatically receive notifications when a vehicle is sold or a loan is paid off, and steps are required from our Members to stop scheduled payments. Your feedback is important, and we would appreciate the opportunity to review what occurred on your account. Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
The customer service was great very friendly staff
Hello Rubie, thank you for your feedback! We’re glad to hear you received great customer service and found our staff to be very friendly. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
The gentlemen was very professional and very patient with me as I asked plenty of questions and he answered each and every one of them more than one time and help me understand what was it that I was needing I’m very pleased with the outcome.
Hello Sandra, thank you for sharing your experience with us! We’re glad to hear that our representative was professional and patient, taking the time to answer all of your questions and ensure you fully understood everything. We truly appreciate your kind words and are happy to know you were pleased with the outcome. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
When I was reaching out to speak about changing from my current Insurance, Elizabeth made the experience great and very informative. Im a first time car buyer and im still learning about insurance. Elizabeth informed me of my different options and answered all my questions perfectly. If im going to speak to anyone about insurance it would definitely be Elizabeth, she is passionate about her job, she speaks with energy unlike a previous representative that I spoke to from a different company who felt like a soulless machine.
Hello Alexis, thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Elizabeth made your experience informative and positive, especially as a first-time car buyer. It’s great to know she took the time to explain your options clearly and answer all of your questions with care and energy. We truly appreciate your kind words and will be sure to share them with her. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
I got 2text messages about my phone appointment and when they called the representative did know why the appointment was scheduled. After speaking with the representative she helped with the closing of me account.
Hello Margaret, thank you for sharing your feedback with us. We apologize for any confusion regarding your appointment, and we appreciate you bringing this to our attention. We’re glad to hear that our representative was able to assist you and help with closing your account. Your experience is important to us, and we appreciate the opportunity to improve. Thank you for choosing AutoPayPlus, and please don’t hesitate to reach out if you need further assistance.
Antonio has been great! Everytime I speak with him, I get great customer service, and everything taken care of and then some. He is very pleasant to speak with and very informative and polite. I look forward to speaking with him again.
Hello Mystique, thank you for sharing your experience with us! We’re glad to hear that Antonio consistently provides great customer service and goes above and beyond to take care of everything you need. It’s wonderful to know he is pleasant, informative, and polite during each interaction. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Hello Wanda, thank you for your feedback! We’re glad to hear everything was explained in a way that was easy to understand. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
I had some issues with my bank and some ACH issues. There was some clerical issues that were unfortunate for me. But Operations Manager James called me an assured me that he personally take care of my issue and he promptly did. It’s rare to find a company that will stand by their word and this company did. I appreciate them and will always be grateful for their dedication to excellent costumer service. Thank you James and Auto pay Plus.
Good morning Brandon, we’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be, especially when it involves your bank account and a refund. That is certainly not the experience we want for our Members. We take concerns involving account security, payment handling, and refunds very seriously. We understand there may have been a miscommunication during this process, and we want the opportunity to review your account thoroughly to ensure everything is handled correctly and to address any outstanding concerns. Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
Hello Ginger, thank you for your feedback! We’re glad to hear you received professional and efficient service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Great experience with this team
Hello Cassandra, thank you for your feedback! We’re glad to hear you had a great experience with our team. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Carlos was amazing. Straight forward, moved quickly, made sure I understood the process for a first timer and reviewed all my information and facts before submitting to make sure everything was correct. Amazing customer service !
Hello Anisah, thank you for sharing your experience with us! We’re glad to hear that Carlos provided clear, efficient, and thorough service while making sure you understood everything as a first-time user. Your kind words about his attention to detail and customer care mean a lot to us. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Good experience with AutoPayPlus! When I paid off the loan early, there was some confusion with the lender (Capital One) and AutoPayPlus contacted Capital One on my behalf and got it all resolved. I would use AutoPayPlus again.
Hello, thank you for sharing your experience with us! We’re glad to hear our team was able to step in, coordinate with your lender, and get everything resolved smoothly after your loan payoff. We truly appreciate your trust and are happy to know you would use AutoPayPlus again. We’re proud to be your payment concierge and are always here if you need assistance.
Thank you for answering all my questions and making the process easy
Hello Tammy, thank you for your kind feedback! We’re glad to hear all your questions were answered and that the process was easy. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Made a schedule appointment for 11:10 on 03/30/26 was waiting and waiting and never received a call. Then I received an email asking to complete a survey. I had multiple questions that need to be answered and wasn’t helped.
Good morning Vanlleli, we sincerely apologize for the frustration caused by the missed scheduled call. We understand how disappointing it is to wait for a scheduled appointment and not receive the expected communication, especially when you have important questions that need to be addressed. It appears there was an issue with the scheduling system that impacted your appointment, and we regret any inconvenience this caused. We appreciate you bringing this to our attention and are reviewing this internally to help prevent similar situations moving forward. Our Senior Director of Operations is reviewing your account and will be calling you shortly. We look forward to creating a better experience for you.
I love Autopayplus as I can split my car payment in 2 which allows me to budget better and have more money available for other things as well and I don’t have to worry about my payments as it is set to autopay so they go off every 2 weeks without me even thinking about it
Hello Claire, thank you for sharing your experience with us! We’re glad to hear that splitting your payments has helped you budget more easily and given you peace of mind with automatic scheduling. It’s great to know AutoPayPlus is making things more convenient for you. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Hello, thank you for your feedback! We’re glad to hear you received great customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Yaritza is a very amazing person to talk to, she helped me get all my questions answered and helped me solve my login situation for my account
Hello Stephanie, thank you for sharing your experience with us! We’re glad to hear that Yaritza was amazing to speak with and helped answer all your questions while resolving your login issue. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
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