MoneyGram International (www.moneygram.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
M
M. Powell · 1 review · Experienced 2026-08-06 ·
★★★★★
Chat emoji
The process was easy using their "chat" response system. I was told they are processing my request and will make the changes within a 24 hour period.
Reply from MoneyGram International2026-08-07
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
C
Colleen · 1 review · Experienced 2026-08-06 ·
★★★★★
It’s fast and i don’t have to go in…
It’s fast and i don’t have to go in store. I can do it from home. I’m loving it 💯
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
As we keep our global word moving ahead, helping each other goes hand in hand. MoneyGram stands in the middle of that movement. A company you can trust and rely upon. I trust MoneyGram knowing that they are there as a bridge to reach those that need helping in places far away. That is what global world is all about. Keep the good job going.
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DAVID CHILDS · 3 reviews · Experienced 2026-08-06 ·
★★★★★
speed and professional service
Reply from MoneyGram International2026-08-06
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
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William Hutchinson · 1 review · Experienced 2026-08-06 ·
★★★★★
Answers were clear
Answers were clear, fully understandable
Asking if further questions
Multiple times, different ways to transfer funds. Every answer sounded like helping me
Great Experience
Reply from MoneyGram International2026-08-07
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
c
customer · 8 reviews · Experienced 2026-08-04 ·
★★★★★
They blocked me for no reason
They blocked me for no reason. I was trying to send $3,000 to my own account and they blocked me 😑😑😑. Talked to support and they said that’s the company politic there’s nothing to do.
Reply from MoneyGram International2026-08-07
Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
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Raul Reid · 1 review · Experienced 2026-07-29 ·
★★★★★
I sent some funds to my bank account…
I sent some funds to my bank account in Jamaica from July 29th , still haven't received the funds in my account, don't think sending funds directly to bank should take 2 weeks but it is whatever.
Reply from MoneyGram International2026-08-07
Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
R
Randy Kolrud · 1 review · Experienced 2026-08-06 ·
★★★★★
One happy customer!
I contacted your representative through your website on line. The issue was resolved very quickly, and it was very helpful to resolve this for my piece of mind. Thank you so much.
Reply from MoneyGram International2026-08-07
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
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Mohammad · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Fast and easy transfer 👍
Reply from MoneyGram International2026-08-07
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
M
Mr Michael Charles · 67 reviews · Experienced 2026-08-03 ·
★★★★★
It is easy and safe to send money to…
It is easy and safe to send money to family and friends in the Americas. The whole process is fast and easy, and the funds are usually ready for pickup within a few minutes. I have been using MoneyGram for many years now, and will continue to do so.
Reply from MoneyGram International2026-08-07
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
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Abdul sadat · 1 review · Experienced 2026-08-05 ·
★★★★★
MoneyGram charge more transaction fee…
MoneyGram charge more transaction fee then others.
Reply from MoneyGram International2026-08-07
Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
A
Angela Rose Doe · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Efficiency and less hustle
Reply from MoneyGram International2026-08-07
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
My questions were kinda simple to the average bear, but valid for me since I have never sent a money order before. But they were patient and easy clear answers. I didn't like that I had to download another app just to do so but I can now keep track of my $order.
Reply from MoneyGram International2026-08-05
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
V
Vera · 8 reviews · Experienced 2026-08-04 ·
★★★★★
Bad experience
Terrible app ,Ai is disgustingly unhelpful and misleads you
Reply from MoneyGram International2026-08-05
Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.
The person that attended to me has proper understanding of the subject matters. He knows what he is saying and doing. Thanks
Reply from MoneyGram International2026-08-05
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
If it had been possible I would have given them exactly 0 stars, the send the money to a random location so the money can't be received, their customerservice is non excisting
Reply from MoneyGram International2026-08-05
Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.
