MoneyGram International (www.moneygram.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Am Happy send money with MoneyGram International becouse very asy
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Easy to navigate.
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
I sent 2 deposit to my nice in Panama she was really in need, she went to the money gram location and they told her she can only pick up one, this is ridiculous, we are paying a fee to do the transactions how in the world you guys can denied to get money 2 times in a day, also they were small amounts...terrible
Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram. Please visit MoneyGramFeedback.com to tell us more about your experience.
Simple interactions with clear easy to follow advice.
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Review Body: I am writing this review to bring urgent attention to an unresolved refund issue. I requested a refund two weeks ago and initially provided all the requested verification documents and information promptly. Everything was proceeding as expected until MoneyGram suddenly stopped responding to my emails and support messages. It has now been two weeks with zero updates, leaving my funds stuck in limbo without any clear explanation. I expect a company handling international transfers to maintain open communication and process refunds in a reasonable timeframe. Please review my case, respond to my open support ticket, and issue my refund as soon as possible. Transaction/Reference Number: [Insert Number]
Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram. Please visit MoneyGramFeedback.com to tell us more about your experience.
Mia, thoroughly expressed how money gram works and the knowledge behind it.
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Money did not reach the recipient!! DO NOT use this APp
Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Please visit MoneyGramFeedback.com to tell us more about your experience.
I am overwhelmed about the care that you all have for your customers to make sure that they are not being ripped off by forgery.
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
The customer support is fast direct and awesome. I recommend money gram 💯 percent!
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
MoneyGram is too fast
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Mia, the rep was awesome! She was very professional and pleasant to talk with! She was very sympathetic to my sister not able to pickup the money.We decided to cancel my transaction and when the pickup location in her town is back up for business, I will resend the money! Mia is a great asset to MoneyGram!!
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
The customer service very good and easy to communicate. Not only that very fast and very easy to fix the problem. And recommend this app MoneyGram to anyone that loved to send money to your loved one overseas this is the right app to use. And the rates is good too.
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
I find the new website very user unfriendly and complicated, whoever thought this up was most certainly over-thinking the whole process and must have had a severe headache during and after the “revamp” The lettering is far too small, and the various questions as to, why, where etc.. is ok, but then in another box, it asks for a name and family name… so how am I supposed to know which name they want ?? Recipient’s or mine? And considering they already have a note of my recipient’s and my name… so it was a case of eenie, meenie, miney , mo…. and hope I picked the right one. Turns out I hadn’t and then super quickly had to cancel the transaction… all very confusing. So after cancelling I started the whole, process again,and hopefully I cancelled it in time before it got sent… I’m hoping now that MG will see fit refund me the first transaction as 2 lots of debits have now left my account. Such stress and all for “convenience” of sending much needed funds to recipient. I wish that they left the easy to use previous website well alone, instead of overthinking the whole processes in small little letters and numerous attempts at completing the various Passcodes in such a weird way! I’m not at all impressed I hope someone from MG reads this and takes note, as I guess I cannot be the only one who thinks this new website is not very user friendly I’ve taken some screenshots in the hope that IF MG decide to get in touch they can see That’s it!
The virtual agent didn't leave after every question. And I actually left the page twice and it was still waiting for! Exceptionally stellar!!! So far, I have not come in contact with a human or a bot that does this. Moneygram did their homework on this one🫡
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Mia was very precise and answered all my questions in a timely and clear manner
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Good service and super fast 💯
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Never had a problem, always prompting on time!!
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Since this weekend (1.8.2026 on) moneygram has a big service problem: a) the app does not work: it says available in a few days, use desktop b) when using desktop, the button to confirm the amount and to proceed is A WISH BUTTON - on desktop there exists only push-buttons, so transfer cannot be completet When complaining, they do not understand their error and tell you it is your system (even when earlier all my transactions had no problems THE IT MANAGER MUST BE FIRED or the quality manager
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
201 reviews matching