AutoPayPlus® helps our members discover Budgeting Done Better™.We offer a flexible payment schedule that matches your payments to your paycheck.To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
Written by the business, not verified by us.AutoPayPlus (autopayplus.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional patience, kindness, and clear communication when resolving difficult loan questions. People also appreciate the smooth and efficient payment processes that make budgeting easier and help save money over time. However, some reviewers were not happy with missed scheduled calls, communication gaps, and unexpected fee surprises during the final stages. A few consumers additionally noted frustrating experiences regarding unexpected account holds, disputed charges, and difficulties reaching support representatives for timely assistance. Reviewers mentioned that these specific problems caused unnecessary stress and required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.Excellence ,professional. Very helpful GIGI WASVA GREAT HELP VERY PROFESSIONAL
Hello Jeffrey, thank you for your feedback! We’re glad to hear that Gigi provided excellent, professional, and helpful service. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Jermaine H. was very patient, polite, and helpful. It was pleasant to speak to someone so nice and efficient.
Hello Devan, thank you for sharing your experience with us! We’re glad to hear that Jermaine H. was patient, polite, and helpful, and that your conversation was both pleasant and efficient. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Zuleyka M was extremely helpful in updating my account to show paid off and request a refund for anything paid since the payoff.
Hello SK, thank you for sharing your experience with us! We’re glad to hear that Zuleyka M. was extremely helpful in updating your account, confirming it as paid off, and assisting with the refund request. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
When we were having confusion with our mortgage company over payments, Ryan M. facilitated a call to them with us. He asked questions that clarified the situation, and advocated for us. We no longer were confused or being bounced around by the mortgage company. He was wonderful!
Hello Sarah, thank you for taking the time to share your experience with us! We’re glad to hear that Ryan M. was able to facilitate the call, ask the right questions, and advocate on your behalf to bring clarity to the situation. It’s great to know he helped resolve the confusion and made the process easier for you. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Hello, thank you for your feedback! We’re glad to hear you had such a great experience. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Process was smooth and explained fully
Hello Gary, thank you for your feedback! We’re glad to hear the process was smooth and fully explained. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Great customer service! Clebert was great to talk with, very pleasant, very helpful.
Hello Paul, thank you for your kind feedback! We’re glad to hear that Clebert provided great customer service and was pleasant and helpful to speak with. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
I felt extremely frustrated going into the call and felt all my worries were heard and handled perfectly with a resolution that worked for me. Well done!!!
Hello Logan, thank you for taking the time to share your experience with us. We understand how frustrating situations can be, and we’re glad to hear that our team listened to your concerns and worked with you to provide a resolution that met your needs. We truly appreciate your feedback and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
The woman I talked to was very friendly and she knew what she was talking about and she was right. I usually can’t stand to call these places and deal with someone. She was pretty cool. Got a good employee there.
Hello Adam, thank you for taking the time to share your experience with us! We’re glad to hear that our representative was friendly, knowledgeable, and made the process easier for you. It means a lot to know she helped change what is usually a frustrating experience. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
I am very happy with Auto Pay Plus, until we were hit with fees we were never told about when we paid the car off. The second representative we spoke with today 01/30/26, Clebert was very helpful and pleasant. He showed that he cared about and understood our concerns and explained them. Thank you Clebert for being amazing!
Hello Sherri, thank you for taking the time to share your feedback with us. We’re glad to hear that Clebert was helpful, pleasant, and took the time to listen, explain, and address your concerns during your conversation on 01/30/26. Your experience matters to us, and we truly appreciate your kind words about his care and professionalism. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are here if you need any further assistance.
The CSR was very polite and seemed to understand what it was that I needed.
Hello Darryn, thank you for your feedback! We’re glad to hear that our CSR was polite and understood your needs. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Hello Tatyanna, thank you for your feedback! We’re glad to hear that Chante was very patient and helpful. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Hello Courtney, thank you for your feedback! We’re glad to hear that Madeleine was sweet and efficient. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Great customer service and answered all my questions with great detail so there was no confusion
Hello Kara, thank you for your feedback! We’re glad to hear our customer service team answered all your questions with clear, detailed information. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
The person who helped me was very clear and understandable.
Hello Amber, thank you for your feedback! We’re glad to hear our representative was clear and easy to understand. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Excellent Customer Service 👍👍👍
Hello Darryl, thank you for your feedback! We’re glad to hear you received excellent customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Hello Ruth, thank you for your feedback! We’re glad to hear our customer service was courteous and efficient. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Every time I have reached out, I've had a great experience. Very helpful and understanding.
Hello Trina, thank you for sharing your continued experience with us! We’re happy to hear that every interaction has been helpful and understanding. We truly appreciate your trust in AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out whenever you need assistance.
Charquesha S. Took great care of me and helped me solve my issue right away.
Hello, thank you for sharing your experience with us! We’re glad to hear that Charquesha S. took great care of you and was able to resolve your issue right away. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
I want to personally say Thank you to Johnathan L for finally getting my issue resolved after I have been trying for monthsssssssss. He did it in less than 24 hours. Again thank you so very much
Hello, thank you for taking the time to share your experience with us! We’re happy to hear that Johnathan L was able to resolve your issue so quickly after you had been working on it for some time. We truly appreciate your patience and kind words, and we’ll be sure to share your feedback with him. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
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