AutoPayPlus® helps our members discover Budgeting Done Better™.We offer a flexible payment schedule that matches your payments to your paycheck.To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
Written by the business, not verified by us.AutoPayPlus (autopayplus.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional patience, kindness, and clear communication when resolving difficult loan questions. People also appreciate the smooth and efficient payment processes that make budgeting easier and help save money over time. However, some reviewers were not happy with missed scheduled calls, communication gaps, and unexpected fee surprises during the final stages. A few consumers additionally noted frustrating experiences regarding unexpected account holds, disputed charges, and difficulties reaching support representatives for timely assistance. Reviewers mentioned that these specific problems caused unnecessary stress and required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.Mr Jermaine Was Very Fast And Helpful With The Things I Needed.
Hello Jahnaye, Thank you for taking the time to share your feedback. We’re glad to hear Jermaine was very fast and helpful with what you needed. We appreciate you recognizing his support.
Hello, thank you for taking the time to share your feedback. We’re glad to hear the service was excellent and super fast. We appreciate your kind words.
Hello Cody, thank you for taking the time to share your feedback. We’re glad to hear Francisca was efficient and kind. We appreciate you recognizing her support.
Yaritza was just over the top helpful and professional in our quest to get clarifications regarding our car payments and schedule.
Hello Mark, thank you for taking the time to share your feedback. We’re glad to hear Yaritza was extremely helpful and professional while providing clarification on your car payments and schedule. We appreciate you recognizing her support.
Gustavo is always so helpful,kind and professional.
Hello Stephanie, thank you for taking the time to share your feedback. We’re glad to hear Gustavo is always helpful, kind, and professional. We appreciate you recognizing his support.
Jay was AWESOME. He helped me resolve an issue I had with my account. He was very professional and easy to speak with.
Hello Michaela, thank you for taking the time to share your feedback. We’re glad to hear Jay was awesome and helped resolve the issue with your account while providing a professional and easy experience. We appreciate you recognizing his support.
I initially called to cancel my Auto Pay however, my customer service representative did a fantastic job to rebuild trust and value with the company. The called turned out to be a pleasure instead of disappointed. I’m am great full for the call. Have a wonderful day!
Hello Phillip, thank you for taking the time to share your experience. We’re glad to hear the conversation helped rebuild trust and turned the call into a positive experience. We truly appreciate your openness and kind words, and we’re grateful for the opportunity to continue supporting you.
Francheska was friendly and reassuring to me while I verified some information.
Hello Barbara, thank you for taking the time to share your feedback. We’re glad to hear Francheska was friendly and reassuring while helping you verify your information. We appreciate you recognizing her support.
I had a great experience with Chante W. I left an email with all my information in the AutoPay app and all my needs, she called me in less than 5 minutes and helped me out with my account. Thank you AutoPay for have great employees.
Hello Yan, thank you for taking the time to share your experience. We’re glad to hear Chante W followed up so quickly and was able to help take care of your account. We appreciate your kind words and are happy to know you had a great experience with our team.
I was irate my first time speaking with her. That's right. First time. I got her again! Both times she was helpful, patient, didn't keep me on hold or give me a run around. I've been with y'all for years! You've always done what was right, despite mistakes made in either side. And this time Laleshka G. had my back.
Hello Lillian, thank you for taking the time to share your experience. We truly appreciate your long-term support and trust. We’re glad to hear Laleshka G remained patient, helpful, and consistent in supporting you, even in challenging moments. It means a lot to know you felt supported, and we appreciate you recognizing her dedication.
Hello Gregory, Thank you for taking the time to share your feedback. We’re glad to hear you received excellent customer service. We appreciate your kind words. Thank you for choosing AutoPayPlus as your payment concierge.
Mattt was very helpful and went above and beyond for me
Hello Alex, thank you for taking the time to share your feedback. We’re glad to hear Matt was very helpful and went above and beyond for you. We appreciate you recognizing his support.
The agent who helped me was very knowledgeable and patient. I understood everything she said and she was very kind.
Hello Pamela, Thank you for taking the time to share your feedback. We’re glad to hear the agent was knowledgeable, patient, and kind, and that everything was explained clearly. Thank you for choosing AutoPayPlus as your payment concierge.
Representative was helpful and very knowledgeable about the issue, completing the task in less than 5 minutes.
Hello Kaci, thank you for taking the time to share your feedback. We’re glad to hear the representative was helpful, knowledgeable, and able to complete the task quickly. We appreciate you letting us know.
Hello Nickcole, thank you for taking the time to share your feedback. We’re glad to hear the experience was very good. We appreciate your kind words.
Hello Sharon, thank you for taking the time to share your feedback. We’re glad to hear the customer service was friendly and very polite. We appreciate your kind words.
Great customer service. Very helpful and answered sll my questions.
Hello Rebecca, thank you for taking the time to share your feedback. We’re glad to hear you received great customer service and that all of your questions were answered. We appreciate your kind words.
Hello Brody, thank you for taking the time to share your feedback. We’re glad to hear everything you asked for was taken care of. If there’s ever anything more we can assist with in the future, we’re always happy to help and make your experience even better.
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