AutoPayPlus® helps our members discover Budgeting Done Better™.We offer a flexible payment schedule that matches your payments to your paycheck.To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
Written by the business, not verified by us.AutoPayPlus (autopayplus.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional patience, kindness, and clear communication when resolving difficult loan questions. People also appreciate the smooth and efficient payment processes that make budgeting easier and help save money over time. However, some reviewers were not happy with missed scheduled calls, communication gaps, and unexpected fee surprises during the final stages. A few consumers additionally noted frustrating experiences regarding unexpected account holds, disputed charges, and difficulties reaching support representatives for timely assistance. Reviewers mentioned that these specific problems caused unnecessary stress and required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.All my questions were answered and I was satisfied with the results.
Hello Windy, we are so happy to hear that all of your questions were answered and you felt satisfied after the call. Thank you for choosing AutoPayPlus as your payment concierge.
Stefan was extremely helpful and responsive
Hello Saul, we are glad to hear that Stefan was so helpful and responsive. Thank you for taking the time to leave us this 5-star review.
She was so kind and helpful. The call was quick and easy.
Hello LB, we are delighted to hear that your call was quick and easy! Thank you for choosing AutoPayPlus as your payment concierge.
Hello Tina, we are so happy to hear how efficient Madeline was during your call. Thank you for choosing AutoPayPlus as your payment concierge.
Hello Leeza, we are happy to hear you were helped with your situation. If you ever need assistance with anything else please do not hesitate to reach out to us.
Once I requested to be transferred to a live agent my time was not very long at all. Mariely was very polite and professional. She reassured me that my request was timely and there would be no problem making the change I requested. She answered my follow-up questions thoroughly and asked if there was anything else she could help me with. I thanked her and wished her a wonderful day. This was a very smooth and pleasant experience.
Hello Kia, thank you for taking the time to share your experience. We’re glad to hear Mariely assisted you promptly and provided polite, professional, and reassuring support. It’s great to know your request was handled smoothly and that all of your follow-up questions were thoroughly addressed. We truly appreciate your kind words and are happy you had a pleasant experience.
The services that were provided were above and beyond. Madeline was positive, very informative, helpful, and welcoming throughout the entire process. I will look forward to doing future business, due to my experience and process from start to finish. I thank you very much for your time, patience, and understanding.
Hello Watson, thank you for taking the time to share such thoughtful feedback. We’re glad to hear Madeline provided a positive, informative, and welcoming experience throughout the entire process. It’s great to know your experience from start to finish was such a positive one. We truly appreciate your kind words and look forward to continuing to support you.
Gustavo is an outstanding agent always helpful, clear, and professional. He is a true asset to the company, and my experience with him was nothing short of five-star. Highly skilled and reliable.
Hello Nidia, thank you for taking the time to share your feedback. We’re glad to hear Gustavo consistently provides helpful, clear, and professional support. It means a lot to know your experience was truly five star, and we appreciate you recognizing him as a valuable part of our team.
The customer service agent was knowledgeable, patient, and most of all helpful.
Hello Kenya, thank you for taking the time to share your feedback. We’re glad to hear the customer service agent was knowledgeable, patient, and helpful. We appreciate your kind words.
Easy to speak to. &yes
Hello Robet, thank you for taking the time to share your feedback. We’re glad to hear the experience was easy and comfortable. We appreciate you letting us know.
The lady on the phone was very helpful and made sure all my concerns were addressed.
Hello Bailey, thank you for taking the time to share your feedback. We’re glad to hear the representative was very helpful and took the time to address all of your concerns. We appreciate your kind words.
The representative spoke very softly, Very polite and was quick. I was at work so I didn’t have much time. Thank you for your patience business and service.
Hello Selina, thank you for taking the time to share your feedback. We’re glad to hear the representative was polite, patient, and mindful of your time while assisting you quickly. We appreciate your kind words and the opportunity to help.
Gus was very kind and understanding and went above and beyond to get a solution for me because I cannot work due to Workmen’s Comp. right now and he helped me out tremendously on what to do
Hello Heather, thank you for taking the time to share your feedback. We’re glad to hear Gustavo was kind, understanding, and went above and beyond to help find a solution during a difficult time. We appreciate you recognizing his support and are happy he was able to assist you.
Yaritza was very professional and explained everything in detailed. She was very helpful and gave me peace of mind.
Hello Esmeralda, thank you for taking the time to share your feedback. We’re glad to hear Yaritza was very professional, explained everything clearly, and provided helpful support. It’s great to know she was able to give you peace of mind. We appreciate you recognizing her assistance.
Madelyn A. was very professional and helpful. She immediately resolved my problem!
Hello Kathleen, thank you for taking the time to share your feedback. We’re glad to hear Madelyn A was very professional and helpful, and that your issue was resolved right away. We appreciate you recognizing her support.
Francheska was great, handled my situation timely, and was very friendly.
Hello Morgan, we are delighted to hear that you had such a great experience with Francheska. Thank you for choosing AutoPayPlus as your payment concierge.
Ana was friendly and professional. She answered all my questions with ease and made sure I had everything I needed.
Hello Natalie, thank you for taking the time to share your feedback. We’re glad to hear Ana was friendly and professional, answered all of your questions, and made sure you had everything you needed. We appreciate you recognizing her support.
The people were able to help me out quickly and professionally. They were very polite.
Hello Kalli, thank you for taking the time to share your feedback. We’re glad to hear our team was able to help you quickly, professionally, and politely. We appreciate your kind words.
The female who helped me was kind and considerate. She listened to the issue I was having and told me how she was going to fix it. I was really happy with the answers she gave me.
Hello Charles, thank you for taking the time to share your feedback. We’re glad to hear the representative was kind, considerate, and took the time to listen and clearly explain how the issue would be resolved. We appreciate you letting us know and are happy you were satisfied with the support provided.
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and he made sure I understood every option. He got everything sorted out and made a stressful situation feel manageable. If you’re reading reviews trying to decide who to work with, choose Micah. This is the kind of customer service you hope for but rarely get. Thank you, Micah!
Hello, thank you for taking the time to share such thoughtful feedback. We’re glad to hear Micah handled your car payment situation with kindness, patience, and care, and that he took the time to clearly explain every option. It’s great to know he helped make a stressful situation feel manageable. We truly appreciate you recognizing his exceptional service.
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