AutoPayPlus® helps our members discover Budgeting Done Better™.We offer a flexible payment schedule that matches your payments to your paycheck.To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
Written by the business, not verified by us.AutoPayPlus (autopayplus.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional patience, kindness, and clear communication when resolving difficult loan questions. People also appreciate the smooth and efficient payment processes that make budgeting easier and help save money over time. However, some reviewers were not happy with missed scheduled calls, communication gaps, and unexpected fee surprises during the final stages. A few consumers additionally noted frustrating experiences regarding unexpected account holds, disputed charges, and difficulties reaching support representatives for timely assistance. Reviewers mentioned that these specific problems caused unnecessary stress and required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.Jermaine was very helpful and patient. He was quick to solve my issue and answered all my questions
Hello Kristen, thank you for taking the time to share your feedback. We’re glad to hear Jermaine was very helpful and patient, resolved your issue quickly, and answered all of your questions. We appreciate you recognizing his support.
Hello Reginald, we are delighted to hear that you had a quick and courteous experience with one of our agents. Thank you for choosing AutoPayPlus as your payment concierge.
Matt was super helpful and very friendly. When you are calling for an extension, it can be embarrassing or hurtful on someone’s pride. Matt made me feel totally at home on the phone and did not make me feel bad whatsoever. Was very understanding of my situation
Hello Jessica, thank you for taking the time to share your experience. We’re glad to hear Matt was super helpful, friendly, and understanding during a sensitive situation. It’s important to us that every interaction feels respectful and supportive, and we appreciate you recognizing the care he provided.
She was KNOWLEDGEABLE, KIND AND PATIENT. I wasn't. Thank You very much Customer Service Representative.
Hello Peggy, thank you for taking the time to share your feedback. We’re glad to hear the representative was knowledgeable, kind, and patient, and we truly appreciate your honesty. We’re always here to help and support you, and we appreciate your kind words.
Yaritza was really helpful and sympathetic to my situation, I appreciate how the call went and how smoothly it all worked out.
Hello Cassy, thank you for taking the time to share your feedback. We’re glad to hear Yaritza was helpful and sympathetic, and that the call went smoothly from start to finish. We appreciate you recognizing her support.
polite, knowledgeable, and directly to the point
Hello, thank you for taking the time to share your feedback. We’re glad to hear the service was polite, knowledgeable, and straight to the point. We appreciate your kind words.
She was very helpful and kind and she answered all of questions truthfully and honesty and the company is very good.
Hello Michael, thank you for taking the time to share your feedback. We’re glad to hear the representative was helpful, kind, and answered all of your questions honestly. We appreciate your kind words about our company.
Very knowledgeable and friendly,and pleasant to talk to
Hello Jeff, thank you for taking the time to share your feedback. We’re glad to hear the experience was knowledgeable, friendly, and pleasant. We appreciate your kind words.
They help answer all my questions and concerns great team all around special thanks to Madeline helped my every step of the way highly recommend
Hello Gage, thank you for taking the time to share your feedback. We’re glad to hear all of your questions and concerns were addressed and that you had a great experience with our team. We appreciate the special recognition for Madeline and are happy she was able to support you every step of the way. Thank you for the recommendation.
The way they treat u with respect
Hello, thank you for taking the time to share your feedback. We’re glad to hear you felt treated with respect. We appreciate your kind words.
Hello Maria, thank you for taking the time to share your feedback. We’re glad to hear Chante was very helpful and cordial. We appreciate you recognizing her support.
Clebert helped me out recently and had a good over the phone experience where you all made sure to double check my welcoming and answering all my questions.
Hello, thank you for taking the time to share your feedback. We’re glad to hear Clebert provided a positive over-the-phone experience, took the time to double check everything, and answered all of your questions. We appreciate you recognizing his support.
Terrible support, I scheduled multiple calls and recieved no answer. Additionally have tried to reach out and gotten no response.
Good afternoon Candice, We value your business and would like to issue an apology for the inconvenience with our support and wait times. We understand how upsetting it can be when you make multiple attempts to connect and do not receive a response, and that is not the experience we want for our Members. Please email your contact information to [email protected], and our Senior Director of Operations will promptly contact you to help resolve the situation.
I’m new to AutoPayPlus. Great experience so far, this company’s customer service as been chef’s kiss thus far.
Hello Lakisha, we are so happy to hear about your great experience with AutoPayPlus. Thank you for taking the time to leave us this 5-star review. We appreciate your feedback and business greatly.
Ahnalea R. provided excellent customer service. She was very clear, knowledgeable, and helpful, and made sure all of my questions were answered. Her professionalism and support made the experience seamless.
Hello Tabatha, thank you for taking the time to share your feedback. We’re glad to hear Ahnalea R provided excellent customer service, clearly explained everything, and ensured all of your questions were answered. We appreciate you recognizing her professionalism and support.
Very helpful, professional and knowledgeable
Hello Tyiesha, thank you for taking the time to share your feedback. We’re glad to hear the support you received was very helpful, professional, and knowledgeable. We appreciate your kind words.
The agent was very friendly and helpful
Hello, thank you for taking the time to share your feedback. We’re glad to hear the agent was very friendly and helpful. We appreciate your kind words.
Yaritza was great, I enjoyed talked to her!
Hello Christina, thank you for taking the time to share your feedback. We’re glad to hear Yaritza was great and made the conversation enjoyable. We appreciate you recognizing her support.
Amanda was very helpful when attending me and she was able to help myself all my issues that I had great customer service
Hello Isabella, thank you for taking the time to share your feedback. We’re glad to hear Amanda was very helpful and able to take care of all the issues you had. We appreciate you recognizing her great customer service.
Gigi was extremely kind, patient, and helpful, and she answered all of my questions/concerns in a timely manner. She made what seemed like a very complex situation seem so simple, she was also very thorough with the information provided. Without a doubt one of the kindest and more respectful experiences i have had with anyone in the customer service industry.
Hello Cameron, thank you for taking the time to share such thoughtful feedback. We’re glad to hear Gigi was kind, patient, and thorough while addressing all of your questions and concerns. Thank you for choosing AutoPayPlus as your payment concierge.
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