AutoPayPlus® helps our members discover Budgeting Done Better™.We offer a flexible payment schedule that matches your payments to your paycheck.To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
Written by the business, not verified by us.AutoPayPlus (autopayplus.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their exceptional patience, kindness, and clear communication when resolving difficult loan questions. People also appreciate the smooth and efficient payment processes that make budgeting easier and help save money over time. However, some reviewers were not happy with missed scheduled calls, communication gaps, and unexpected fee surprises during the final stages. A few consumers additionally noted frustrating experiences regarding unexpected account holds, disputed charges, and difficulties reaching support representatives for timely assistance. Reviewers mentioned that these specific problems caused unnecessary stress and required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.Customer service was very nice and it was done within a few minutes. No problems at all
Hello Maria, thank you for sharing your experience with us! We’re happy to hear our customer service team was nice and able to assist you quickly with no issues. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need help in the future.
The agent very personable and on point it was a blessing to get someone help from Jump Street and be nice with the results. Usually people act like they know something and want you to be fast with explaining things that you not sure of. But she gave me time and made me feel like your company is doing me justice by just being with you all. You don't get that for most young people on the phone these days. She is top quality when it comes to being a people person as you should already know because, she definitely makes you look good. I will go as far as to say she must be the plus in your name. JPG
Hello John, thank you for taking the time to share such meaningful feedback with us. We’re truly glad to hear that our agent was personable, patient, and took the time to listen and help from the very beginning. Making our members feel supported and understood is extremely important to us, and it’s wonderful to know she made you feel valued. We sincerely appreciate your kind words and will be sure to share them with her. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge.
Fantastic victory was an absolute pleasure to talk to and very knowledgeable of service. Very polite and helpful.. thank you for your hospitality.
Hello Ayesha, thank you for your wonderful feedback! We’re happy to hear that Victory was knowledgeable, polite, and a pleasure to speak with. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Hello Tori, thank you for your feedback! We’re glad to hear our representative was great and helpful. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Jahliese was very quick knowledgeable and helpful
Hello Keith, thank you for your feedback! We’re glad to hear that Jahliese was quick, knowledgeable, and helpful. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Micah was so helpful! I really appreciate his help!
Hello Jamie, thank you for your kind feedback! We’re glad to hear that Micah was so helpful and truly appreciate you sharing your experience. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Chante gave exceptional service helped me on information that I didn’t know she needs a raise
Hello Jason, thank you for your wonderful feedback! We’re happy to hear that Chante provided exceptional service and shared helpful information with you. We truly appreciate your kind words and will be sure to pass them along. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Micah B was exceptionally patient and helpful. He made sure he explained what happened to my account and provided a resolution.
Hello Francis, thank you for sharing your experience with us! We’re happy to hear that Micah B was patient, helpful, and took the time to explain what happened with your account while providing a resolution. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Was great I got upset because of how many times i had to clear a problem up and i was rude to him. I felt i did not treat him with the respect that he deserves so i apologized and told him I was sorry. He was very professional and a great representative.
Hello Jason, thank you for taking the time to share your experience with us. We appreciate your honesty and are glad to hear that our representative remained professional and helpful while working to resolve the issue. Your kind words mean a great deal, and we thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Really made everything clear and understandable couldn’t ask for a better group to work with
Hello Alan, thank you for taking the time to leave us this 5-star review. We appreciate your feedback and business greatly.
Clebert explained everything clearly and was very helpful!
Hello Hayley, we are so happy to hear your experience with Clebert was so helpful! Thank you for choosing AutoPayPlus as your payment concierge.
Hello Eddie, we are happy to hear that you were given fast service when you called in. If you ever need assistance with anything else please do not hesitate to reach out to us again. Thank you for choosing AutoPayPlus as your payment concierge.
Rep was very knowledgeable and a pleasure to talk with.
Hello Dawn, thank you for your feedback! We’re glad to hear our representative was knowledgeable and a pleasure to speak with. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Hello Monique, thank you for your feedback! We’re glad to hear that Mikael was a lot of help. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Hello Lindsey, we are happy to hear your experience with our representative was so helpful and nice! Thank you for choosing AutoPayPlus as your payment concierge.
Hello Toni, thank you for your feedback! We’re glad to hear our representative was pleasant and professional. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Knowledgeable courtesy effective efficient
Hello Jean, thank you for taking the time to share your feedback. We’re glad to hear the service was knowledgeable, courteous, effective, and efficient. We appreciate your kind words.
Hello Roxana, thank you for taking the time to share your feedback. We’re glad to hear you received excellent customer service. We appreciate your kind words.
Jermaine H. explained to me the process of the payments and was very detailed!
Hello Larry, thank you for taking the time to share your feedback. We’re glad to hear Jermaine H took the time to explain the payment process clearly and in detail. We appreciate you recognizing his support.
My representative was very kind and professional.
Hello Laura, thank you for taking the time to share your feedback. We’re glad to hear your representative was very kind and professional. We appreciate your kind words.
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