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AutoPayPlus

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198 条评价

4.7198 条评价
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关于 AutoPayPlus

数据更新
网站
autopayplus.com
分类
商业服务
所在地
美国
状态
待认证
近 12 个月
198 条评价
差评回复率
100%(15/15 条)
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商家自述

AutoPayPlus®帮助我们的会员发现更好的预算管理方式™。我们提供灵活的付款计划,让付款时间与你的发薪日同步。为了更快还清贷款,你可以轻松调整付款金额,找到最适合你财务状况的方案。AutoPayPlus®成立于2003年,已安全地向超过25万名满意会员传输了约56.5亿美元。

以上内容由商家自行提供,未经平台核实。

AutoPayPlus靠谱吗?

AutoPayPlus(autopayplus.com)在 OK.one 的综合评分为 4.7 分(满分 5 分),基于本站收录的 198 条用户评价,属于商业服务分类,口碑优秀。好评高度一致,92% 的评价为 4 星及以上;商家回复了 100% 的差评;评价主要围绕客户服务、使用体验。数据最后更新于 2026-08-28。

评价综述

AI 生成

看了794条评价,绝大多数评价者对这家公司体验很好。顾客经常称赞工作人员非常耐心、友善,在解决复杂的贷款问题时沟通清晰。人们也很欣赏顺畅高效的付款流程,这让预算管理更轻松,长期下来还能省钱。 不过,有些评价者对错过预约电话、沟通断层以及最后阶段出现的意外费用感到不满。少数消费者还提到,账户被意外冻结、争议扣款以及难以联系到客服代表以获得及时帮助,这些经历令人沮丧。评价者表示,这些具体问题造成了不必要的压力,需要额外努力才能解决。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

S
Scott · 写过 3 条评价 · 体验于 2026-06-18 ·

代理很优秀

代理人清晰、准确,对我们的安排非常有帮助。 我们不仅感觉自己是一个数字,而且是一个客户。 出色的!

AutoPayPlus 回复2026-06-22

Hello Scott. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our representative provided clear, helpful service and made the setup process a positive one. We truly appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.

C
Calvin King · 写过 1 条评价 · 体验于 2026-06-16 ·

yaritza custodio 非常有帮助,而且…

yaritza custodio 非常乐于助人,对我的问题提供了丰富的信息,并准备立即提供帮助,我对他的帮助非常满意

AutoPayPlus 回复2026-06-18

Hello Calvin. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Yaritza was able to provide helpful information and assist you promptly with your questions. We truly appreciate your kind feedback and will be sure to share your recognition with Yaritza. Thank you for choosing AutoPayPlus as your payment concierge.

D
Diane Jackson · 写过 5 条评价 · 体验于 2026-06-15 ·

他非常专业并解释了...

他非常专业,解释了一切,以便我能够理解,我很喜欢与他交谈

AutoPayPlus 回复2026-06-16

Hello Diane. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that our representative took the time to explain everything clearly and made your experience a positive one. We truly appreciate your kind feedback. Thank you for choosing AutoPayPlus as your payment concierge.

F
Felicia · 写过 2 条评价 · 体验于 2026-06-15 ·

优秀的客户服务

优秀的客户服务。非常友好的工作人员。

AutoPayPlus 回复2026-06-16

Hello Felicia. Thank you for sharing your experience with AutoPayPlus. We’re thrilled to hear that you received excellent service from our team. We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.

K
Kayla Long · 写过 1 条评价 · 体验于 2026-06-16 ·

惊人的 !!!

AutoPayPlus 回复2026-06-16

Hello Kayla. We’re thrilled to know you had such a positive experience with our team and services. We truly appreciate your support and thank you for choosing AutoPayPlus as your payment concierge.

J
Jasmine Beavers · 写过 6 条评价 · 体验于 2026-06-15 ·

弗朗西斯卡非常好,而且…

弗朗西斯卡非常友善且善解人意❤️

AutoPayPlus 回复2026-06-16

Hello Jasmine. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Francesca provided understanding and support. We truly appreciate your kind feedback and will be sure to share your recognition with Francesca. Thank you for choosing AutoPayPlus as your payment concierge.

S
Sandy Svedman · 写过 1 条评价 · 体验于 2026-06-11 ·

代表太棒了!!

帮助我的那位女士非常乐于助人,而且非常乐于助人。她能够与我合作,在适当的日子里安排我的付款。她非常友好且善解人意,是我接触过的最好的客户服务代表之一。

AutoPayPlus 回复2026-06-15

Hello Sandy. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear our representative was helpful, accommodating, and able to get your payment schedule set up in a way that works for you. We truly appreciate your kind words and thank you for choosing AutoPayPlus as your payment concierge.

D
David Allen · 写过 1 条评价 · 体验于 2026-06-11 ·

非常喜欢自动支付加应用程序......

喜欢自动支付加应用程序非常用户友好且设置正确

AutoPayPlus 回复2026-06-15

Hello David. Thank you for your 5-star review of AutoPayPlus. We’re glad to hear you’re enjoying the app and finding it easy to use. We appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.

M
Marcus J. Ezelle · 写过 2 条评价 · 体验于 2026-06-10 ·

及时、知情、乐于助人。

消息灵通,耐心,乐于助人。

AutoPayPlus 回复2026-06-11

Hello Marcus. Thank you for sharing your feedback on AutoPayPlus. We’re glad to know you had a positive experience with our team. We appreciate you taking the time to leave a review. Thank you for choosing AutoPayPlus as your payment concierge.

D
Donna Farley · 写过 2 条评价 · 体验于 2026-06-09 ·

很高兴不必怀疑我是否……

不用怀疑我是否按时支付账单真是太好了。

AutoPayPlus 回复2026-06-11

Hello Donna. Thank you for sharing your experience with AutoPayPlus. We’re happy to hear the service has given you added confidence and peace of mind with your payments. We appreciate your feedback and thank you for choosing AutoPayPlus as your payment concierge.

L
Laura · 写过 1 条评价 · 体验于 2026-06-08 ·

我等待预定的电话

我等待着预定的电话,但没有人在约定的时间打来电话。当他们最终联系我时,我已经回到工作岗位,无法接听电话。这很令人沮丧,而且浪费了我的时间。

AutoPayPlus 回复2026-06-08

Hello Laura. We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to receive a call at the scheduled time, and we recognize how disappointing it must have been to set aside time in your day only to have the call occur later than expected. Your experience is not reflective of the level of service we strive to provide. We take your concerns seriously and would like the opportunity to learn more about your experience. Please email your contact information to [email protected] so our Senior Director of Operations can review this matter and follow up with you directly. Thank you for bringing this to our attention.

J
Jordan Dobbertin · 写过 1 条评价 · 体验于 2026-06-04 ·

我和他们的每一次谈话都是……

我和他们的每一次谈话都令人沮丧,没有任何进展,他们一直打电话给我进行几天前的介绍性谈话,在我被从名单上删除之前的一周里,我几乎每天都接到电话,尽管我被告知我已经被删除了多次。然后,当我被告知我的贷款将每两周支付一次时,贷款是支付给 AutoPayPlus,而不是贷款银行。银行每月只收到一次付款,因此每两周付款绝对毫无用处。他们拿走了我 309 美元的贷款,而我每个月要支付大约 315 美元,我猜这是使用它们的费用。这并不是很多,除非你把贷款的期限加起来,现在除了贷款已经积累的利息之外,还多了数百美元。然后,当我关闭帐户时,我要求退款,因为他们目前仍然有一半的支付网,我只是反复被告知他们必须进行审计,但没有明确的答案。所以他们目前还有我的 158 美元。 不建议直接向贷款银行付款,这样要容易得多。

AutoPayPlus 回复2026-06-08

Hello Jordan. We sincerely apologize for the frustration and inconvenience you experienced while using AutoPayPlus. Your experience is not reflective of the level of service we strive to provide, and we understand your concerns regarding the communications you received, your payment schedule, and the status of your remaining funds. We would like to help clarify that AutoPayPlus initiates payments to your lender on your behalf and is designed to help accelerate loan repayment by applying additional funds toward principal reduction. We understand that questions regarding payment timing, fees, and account balances can be frustrating, especially when clear answers are not provided. Rest assured, we take your concerns seriously, and our Senior Director of Operations will be in touch soon to help address your concerns and work toward a resolution. Thank you for bringing this to our attention.

优质而专业的服务

优质且专业的服务!感谢 Auto pay plus 以及出色的团队和支持,我超额实现了目标。强烈推荐并期待未来的业务!

AutoPayPlus 回复2026-06-01

你好 Eno。感谢你分享使用 AutoPayPlus 的体验。我们很高兴得知我们的团队提供了优质服务,帮助你实现了财务目标。 我们非常感谢你的推荐,也感谢你对我们团队和服务的肯定。期待未来继续为你服务。感谢你选择 AutoPayPlus 作为你的支付管家。

我已经使用 Autopay Plus 多年了

我多年来一直与 Autopay Plus 打交道。他们非常注重客户服务。他们很容易联系,当您拨打电话时,他们会及时回答您的所有问题。我将它们用于我的几个帐户,并将它们推荐给我认识的每个人。这是一个更快还清账款并省钱的好方法。

AutoPayPlus 回复2026-05-27

你好 Linda。多年来感谢你一直信任 AutoPayPlus。我们很高兴得知我们的团队始终提供及时、有帮助的服务,让你能够轻松管理多个账户。 我们非常感谢你的推荐,也很高兴我们的服务帮助你更快地还清账户并节省开支。如果将来需要进一步帮助,请随时联系我们。感谢你选择 AutoPayPlus 作为你的支付管家。

R
Reynol Mendoza · 写过 2 条评价 · 体验于 2026-05-27 ·

一切都很好

一切都很好,非常感谢 萨莎非常友善

AutoPayPlus 回复2026-05-29

Hello Reynol. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that everything went well and that Sassha was kind during your interaction. We appreciate your kind feedback and will be sure to share your recognition with Sassha. Thank you for choosing AutoPayPlus.

a
april martinez · 写过 1 条评价 · 体验于 2026-05-26 ·

他们不接该死的电话

他们不接该死的电话。只需让您等待并挂断即可。

AutoPayPlus 回复2026-05-27

Hello April. We sincerely apologize for the frustration and inconvenience you experienced while trying to contact AutoPayPlus. We understand how important it is to receive timely assistance, and we know long wait times and disconnected calls are not ideal. We are actively working to improve the Member experience by expanding support options, our agents are available via text at +1 (234) 288-6729 or by scheduling a callback using our Calendly feature: https://calendly.com/d/ck4d-s75-hkk, to help reduce wait times. Your feedback is important to us, and we take concerns like yours seriously. Please email your contact information to [email protected] so our team can review your concerns further and assist you directly. Thank you for bringing this to our attention.

多收费及退款问题

使用 Autopayplus 在经销店购买了一辆丰田汽车。我不知道 Autopayplus 是第三方。当我收到我的汽车所有权时,我想我已经完成了。没有。 Autopayplus又继续提款四次,直到我叫他们停止。由于 Autopayplus 是第三方,他们不知道停止提取我的钱。当我在我的银行账户上看到最近待处理的 Auyopayplus 活动时,我致电银行欺诈部门以阻止该流程。最近的费用被撤销,然后我耐心地等待我的另一笔多付款项退款。 203.36 美元是提款,我收到了一张 175.91 美元的支票。 Autopayplus 代表明确表示,当我打电话称其为欺诈时,我的银行向他们收取了费用。然后,Autopayplus 从我的退款中扣除该费用,并将该费用转嫁给我。总的。该代表没有同情心,甚至没有说“对不起”。我想他不在乎,因为我不再是顾客了。或者也许是因为消失的不是他的钱。 干脆不要使用 Autopayplus,直接向丰田付款即可,这样既省钱又省事。

AutoPayPlus 回复2026-05-27

你好。对于你在账户和退款过程中遇到的困扰和不便,我们深表歉意。你的经历并不符合我们要提供的服务水平,我们理解这种情况一定让你很沮丧。 我们希望澄清,AutoPayPlus 不会在贷款还清时自动收到贷款机构的通知,除非我们直接收到通知,否则有时会导致继续扣款。我们也理解你对退款金额以及与我们团队沟通过程中收到的信息的担忧。 请放心,我们非常重视你的关切,我们的运营高级总监将亲自审查你的账户,以便更好地了解这个问题。请期待我们很快致电,进一步讨论你的关切并寻求解决方案。建议你保存我们的电话号码以免错过来电:(800) 894-5000。 感谢你向我们反映这一问题。

J
James O'Neill · 写过 1 条评价 · 体验于 2026-05-22 ·

AutoPayPlus 是最独特的之一......

AutoPayPlus 是我们为所有客人提供的最独特、最出色的产品之一。它建立了客人的忠诚度,是我们向所有客人展示的核心服务

AutoPayPlus 回复2026-05-27

Hello James. Thank you for sharing your feedback and for your support of AutoPayPlus. We’re delighted to hear that you value the benefits our services provide and how they help build loyalty and support your guests’ financial goals. We truly appreciate your kind words and partnership. Thank you for choosing AutoPayPlus.

c
customer · 写过 2 条评价 · 体验于 2026-05-19 ·

非常友好

非常友好,受过教育

AutoPayPlus 回复2026-05-21

Hello. Thank you for sharing your feedback with us. We’re delighted to hear that you found our team friendly and knowledgeable. We appreciate your kind words and are proud to be your payment concierge. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.

A
Alex · 写过 1 条评价 · 体验于 2026-05-19 ·

萨沙(Sassha)很棒并且很有耐心......

Sassha 对我很好,很有耐心,帮助我理解

AutoPayPlus 回复2026-05-21

Hello Alex. Thank you for sharing your experience with AutoPayPlus. We’re delighted to hear that Sassha was wonderful and patient while helping you better understand everything. We appreciate your kind feedback and will be sure to share your recognition with Sassha. Please don’t hesitate to reach out if you need further assistance. Thank you for choosing AutoPayPlus.

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