Landlords, Be Aware.
There is a serious fraud scheme going on the Avail platform where a former tenant can dispute a legitimate payment after moving out and Avail immediately pulls the money from your account with no notification, no verification and no request for documentation.
If a tenant can simply click dispute and Avail automatically drains the landlord’s account, this platform is a major liability. It provides ZERO protection for landlords and hands all the leverage to dishonest tenants.
Avail is not a safe system.
If you value your money, do NOT trust Avail with rent payments, you can lose funds instantly without any due process.
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Update:
After posting this review, Avail responded with a generic explanation about their ‘process’ I need to make this very clear, their reply is not accurate in, in fact it’s misleading.
For starters, Avail did not notify me of anything, either being a dispute, or a temporary hold, totally nothing. The money was simply pulled from my account with zero communication. If there is supposedly a ‘process’ landlords are not included in it. No email, no warning, no request for documents.
Your customer support also admitted that the billing department cannot be contacted directly and that there is no timeline at all for a response, it can be weeks or months, no one knows. That means landlords are stuck waiting for weeks while their money is taken. I saw another landlord’s 3months of rent was taken for the months that are in the middle of the lease. That is not a fair or transparent process.
If what you claim were true, the landlord would at least get a notification saying, ‘A dispute was filed, we are temporarily holding funds pending review’ But nothing like that happened. The money was just removed.
This situation is unacceptable and this will be reported to the respective authorities. Avail needs to stop pretending that landlords are protected here. We are not. The platform leaves landlords in the dark. That is the reality, it’s totally a fraud.
Avail 回复2026-01-29
你好，
感谢你分享你的担忧——我们理解支付争议会让人感到多么震惊和不安，尤其是当你作为房东已经善意行事的情况下。我们想澄清的是，Avail 不会随意或未经流程就扣除资金。当租户发起支付争议时，会通过银行网络的 ACH 争议流程处理，这要求 Avail 在争议被相关银行正式审查期间暂时扣减资金。
这一流程并非判定责任归属，也不意味着租户自动“胜诉”。房东有机会提供文件和背景说明，最终结果由管理 ACH 交易的金融机构决定——而非由 Avail 单方面决定。
我们理解这种经历可能让人感到突然和不公，我们也同意在争议期间更清晰的沟通和指导至关重要。你的反馈对我们很重要，帮助我们持续改进如何支持房东度过这些情况。我们强烈建议你直接联系我们的支持团队，这样我们可以审查你的具体情况，确保你在每一步都知情。
感谢你花时间提出这个问题，我们致力于以公平、合规和透明的方式支持房东和租户双方。
Avail has been a great tool for managing my rental property. I enjoy the easy and intuitive user interface and the simplicity of adding, screening, and managing tenants.
I used Avail for a few years with great success. I'm only renting an apartment in the home where I live, tours are in person, I have my own application and I never required bank information from tenants. I liked the affiliation with Realtor.com, which I trust. When Avast added verification that required downloading an app in order to transmit a selfie, in addition to a photo of government ID, I was done. I have lived in the home for over 20 years and it's very easy to verify my identity. I would use Avail again, but customer service would not unlock my account without the selfie. Dealing with customer service was a highly impersonal and negative experience, which it did not have to be.
Avail 回复2026-01-29
Hi Sue,
感谢您抽出时间分享如此详细的反馈。对于您在上架过程中遇到的困扰，我们深表歉意。
为了更好地说明情况，在 Avail，我们非常重视平台的安全性。为了确保给用户带来最佳体验，我们的团队会对所有上架内容进行彻底调查和核实，以最大限度地降低风险。我们希望所有使用我们平台的用户都能感到安全。如果之前没有解释清楚，我们深表歉意。
如果您还有其他问题，请随时联系我们！
I called Avail to update my phone # as I purchased a new phone. The young lady that took my call said everything was good to go for me to get a verification code so I could access my profile which did not happen. So I called back and spoke with Anthony he then told me it would take 24 hours to get the issue resolved on their end. I waited 3 days and still cannot get the verifacation code. I called this morning and Anthony answered after I was on hold for 29 minutes and then rudely hung up on me after I gave him my name. In all todayI have been on hold for 90 minutes without anyone taking my call. Their help page says that they answer the phone in 3 minutes or less. I am trying to schedule a rent payment.Additionaly I was still on hold for another 45 minutes !
Avail 回复2026-01-08
Hi Jack，
感谢您分享您的经历。对于您在尝试更新电话号码和访问账户时遇到的困扰和花费的时间，我们深表歉意。漫长的等待时间、延迟的解决方案以及通话中断都是不可接受的，我们理解这给您带来了多大的压力——尤其是在尝试安排租金支付的时候。
这次经历不符合我们的服务标准，感谢您将此事告知我们。我们目前正在努力缩短等待时间。
如果问题仍然存在，我们已通过邮件发送了详细的操作说明，希望能帮助您找到解决方案。我们可以确认目前的等待时间已经稳定，如果您有任何问题，请随时致电 312-292-9347 或发送邮件至 [email protected]。
