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旅游度假

AvantStay

101 条评价

4.5101 条评价
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关于 AvantStay

数据更新
网站
avantstay.com
分类
旅游度假
所在地
United States · West Hollywood
状态
待认证
近 12 个月
101 条评价
差评回复率
100%(11/11 条)
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AvantStay靠谱吗?

AvantStay(avantstay.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 101 条用户评价,属于旅游度假分类,口碑优秀。87% 的评价为 4 星及以上,8% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

M
Mama · 写过 1 条评价 · 体验于 2026-07-29 ·

洁净室

洁净室、开放空间 浴室很大。

AvantStay 回复2026-08-04

Thank you, Mama, for your kind review! We're so glad you enjoyed the clean rooms, open layout, and spacious bathrooms. We appreciate you taking the time to share your experience and hope to welcome you back for another comfortable stay soon!

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DK · 写过 1 条评价 · 体验于 2026-07-31 ·

良好的沟通

很好的沟通。非常随和。

AvantStay 回复2026-08-04

Thank you, DK, for your kind review! We're so pleased to hear you appreciated our communication and found our team accommodating throughout your stay. It was a pleasure hosting you, and we hope to welcome you back again soon!

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Brooke W · 写过 1 条评价 · 体验于 2026-07-25 ·

房子的位置是世界上绝无仅有的!

房子的位置是绝无仅有的。它有我们需要的一切!我们最终提早来到城里,检查房子是否可用,团队反应非常灵敏,非常乐于助人!他们为我们准备好了,我们非常感激!我们迫不及待地想回来!

AvantStay 回复2026-08-04

Thank you so much, Brooke, for your wonderful review! We're thrilled to hear you loved the home's incredible location and found everything you needed for a great stay. It's especially rewarding to know our team was able to accommodate your early arrival and help make the start of your trip even smoother. We truly appreciate your kind words and can't wait to welcome you back for another memorable stay!

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skillful ds · 写过 1 条评价 · 体验于 2026-07-27 ·

我每年都会租几间度假屋

我每年都会租几间度假屋。从西海岸到地中海沿岸的任何地方。这所房子位于一个安静、可爱的位置,平和、安宁、景色优美。这些都是非常实用的活动,可供家庭中的每个人享受。我与贵公司的多个人员进行了沟通,他们都非常耐心、专业且信息丰富。一切都很顺利。唯一令人惊讶的是你们低价出售了房子!一切都如所描述的那样,甚至更多。

AvantStay 回复2026-07-30

Thank you so much for your thoughtful review! It means a great deal to hear such high praise from someone who stays in vacation homes so often. We're delighted that you enjoyed the peaceful location, beautiful views, and the variety of activities available for the whole family. It's also wonderful to know our team provided patient, professional, and helpful service throughout your stay. Your comment that the home exceeded your expectations truly made our day. We sincerely appreciate your kind words and hope to welcome you back for another exceptional stay in the future!

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mike c · 写过 1 条评价 · 体验于 2026-07-09 ·

不那么轻浮的火烈鸟

我写这封信是为了表达我对最近 7 月 9 日至 13 日入住 Flirty Flamingo 酒店的失望之情。 在过去的三年里,我的家人很喜欢通过 AvantStay 预订,我们每年在这家公司的海滩度假上花费了大约 20,000 美元。由于这些积极的经历,我们年复一年地继续回归。不幸的是,这次住宿远低于我们预期的标准,并让我们怀疑未来是否会继续通过 AvantStay 预订。 抵达后和整个住宿期间,我们在 Flirty Flamingo 酒店遇到了许多维护、清洁和安全问题,包括: 一间卧室的吊扇在抵达时无法使用。 微波炉不能用。 咖啡机的 K-Cup 功能不起作用。 每个户外座位表面都很脏或布满鸟粪。 当我们到达时,游泳池里有死虫子,表面有一层油膜。 我们曾两次要求维护人员提供泳池网,这样我们就可以自己清洁泳池,但从未收到过。 在我们整个住宿期间,泳池加热器一直开着。 泳池水泵房里有一具腐烂的螃蟹尸体,散发出强烈的恶臭。 人造草坪上残留着动物粪便。 露台周围散落着几个烟头。 一张床垫中间明显凹陷,睡起来很不舒服。 多个 GFCI 网点在抵达后无法正常工作,必须重置。 双层床房间的窗帘杆没有固定好。当我们试图打开窗帘时,杆子从墙上脱落,掉到了我婆婆身上。 上铺床垫下方的支撑板条太短,会从床垫下方滑出,对睡在那里的孩子造成严重的安全隐患。 室外秋千没有正确固定。安装螺栓生锈了,当有人坐在秋千上时,安装板明显从天花板上拉开。 房子左侧的第一间卧室散发出明显的化粪池气味。 室外淋浴持续漏水,在混凝土上形成一层滑膜。我的侄子在穿过该地区时滑倒了。 在我们假期的中间,我们只在 30 分钟内接到通知​​,需要维修人员进入家中拆除冰箱。这对我们的家庭造成了干扰,在将其拆除后,维护人员在地板上留下了大量的水,而没有主动清理。 虽然我知道偶尔可能会出现维护问题,但问题数量之多(尤其是涉及清洁和客人安全的问题)表明该酒店在我们抵达之前没有经过充分检查或准备。 我们的假期是我们一家人全年都期待的事情,但令人失望的是,我们花了这么多时间来处理本应在客人入住前解决的问题。更令人担忧的是可能导致严重伤害的安全隐患。 我希望这些问题能够得到及时纠正,以便未来的客人不会遇到同样的问题。

AvantStay 回复2026-07-30

Thank you for taking the time to share this, and for your family's loyalty over the past several years, Mike. We're sorry this stay fell so far short of the standard you've come to expect, and we understand how disappointing it is when these kinds of issues disrupt a vacation your family looks forward to all year. The concerns you've shared have been reviewed with the team responsible for the home to help ensure they are addressed and that the property better reflects the standard our guests expect. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to restore your confidence in a future stay.

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Glenn · 写过 1 条评价 · 体验于 2026-07-27 ·

在我们旅行之前突然取消

这绝对是我在度假租赁公司遇到过的最糟糕的经历。 AvantStay 彻底毁了我们的家庭旅行。 今年八月,我们通过 AvantStay 预订了一间大型住宿,供全家去纳什维尔旅行。我们提前几个月为几代人、孩子和整个团队的 7 个人进行了计划。一切都已确认,已付款,我们真诚地期待着。然后,在我们抵达前大约一周,他们突然取消了我们的行程。 除了另一家公司接管了它之外,没有任何真正的解释。没有有意义的警告。由于航班取消,我们几乎没有时间为 7 个人寻找新住所。旺季时。在纳什维尔。对于一个大团体来说。 对于很多人来说,试图在最后一刻重新预订是一场噩梦。空房有限,价格上涨,我们不得不彻底调整行程,只是为了有一个住宿的地方。本来应该轻松的家庭假期变成了充满压力、打电话、比较选择的日子,甚至担心落地后是否有栖身之所。 时机尤其糟糕。休息一周并不“灵活”。此刻,航班已经预订完毕,孩子们的计划也已经制定完毕,人们也已经安排了下班时间。这么晚取消表明完全缺乏对信任他们旅行的客人的考虑。 取消后的沟通也令人沮丧。它给人一种交易性和超然的感觉。他们几乎没有意识到在几乎没有通知的情况下抛弃一大群人的真正影响。简单的“抱歉给您带来不便”并不能掩盖成本、压力,也不能掩盖他们迫使我们在最后一刻仓促行动的事实。 我们特别选择 AvantStay,因为他们将自己定位为比通常的短期租赁彩票更专业、更可靠的替代方案。该品牌与体验不符。当最重要的时候,他们却失败了。在如此接近多人家庭旅行的情况下取消已确认的预订是不可接受的,后果完全落在我们身上。 我强烈建议任何计划团体旅行(尤其是带孩子或大型团体旅行)的人在信任 AvantStay 提供如此重要的事情之前三思而后行。延迟取消的风险是不值得的。我们不会再使用它们,我警告其他人,以免他们陷入与我们相同的情况。 非常失望。做得更好,或者至少不要让家人在旅行前一周陷入困境。

AvantStay 回复2026-07-30

Thank you for taking the time to share your experience, Glenn. We're truly sorry your family's travel plans were disrupted after your confirmed reservation could no longer be honored. We understand how stressful it is to make last-minute arrangements for a large group, especially so close to arrival, and we recognize the impact that had on your trip. This is not the experience we want for our guests, and we appreciate you sharing your perspective. If you're willing, we'd like the opportunity to continue the conversation with you directly and address your concerns. Please reach out to our team at your convenience.

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Eileen Maryanski · 写过 4 条评价 · 体验于 2026-07-24 ·

火凤凰之旅

需要在凤凰城找个地方住两晚,并希望它有一个游泳池。很高兴房子有一个游泳池,因为凤凰城的气温达到了 117 度,创下了历史最高纪录。游泳池是我的救星!房子和广告上的一模一样,非常干净!我们和家人度过了一段美好的时光,厨房对家庭活动室如此开放,所有人都可以玩游戏,并且不会错过任何对话! 离机场很近也很棒。 我绝对会推荐 AvantStay 他们非常细心而且反应灵敏 这是一个不错的选择,会再次使用它们🤗

AvantStay 回复2026-07-30

Thank you so much for your wonderful review, Eileen! We're thrilled to hear the home was the perfect choice for your Phoenix visit, especially with the pool providing a refreshing escape during the extreme temperatures. It's great to know you enjoyed the clean space, open kitchen and family room layout, and the opportunity to spend quality time together. We're also glad our team was attentive and responsive throughout your stay. We truly appreciate your recommendation and would love to welcome you and your family back for another great stay with AvantStay!

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Kenneth Scafe · 写过 2 条评价 · 体验于 2026-07-22 ·

很棒的海滨别墅,设施齐全

厨房里备有我们需要的一切。 我们做了很多饭菜,这让事情变得很容易。海湾的景色也很棒。 距离海滩的距离令人难以置信。 我们花了 2 分钟从木板路到达海滩。 空调效果很好! 肯定会再呆在那里。

AvantStay 回复2026-07-30

Thank you for your wonderful review, Kenneth! We're thrilled to hear you had such a great experience at the beach house. It's fantastic to know the well-stocked kitchen, beautiful Gulf views, and easy beach access helped make your stay enjoyable. We're also glad the A/C kept you comfortable throughout your visit. We truly appreciate your recommendation and would love to welcome you back for another relaxing beach getaway!

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Happy visitor · 写过 1 条评价 · 体验于 2026-07-26 ·

这个地方非常好

这个地方非常好:干净、舒适,配备了家庭体验所需的一切。步行很短的距离即可到达海滩,靠近许多餐馆和咖啡馆。安全可靠。

AvantStay 回复2026-07-27

Thank you for your wonderful review! We're so glad to hear you enjoyed the clean, comfortable, and well-equipped home and that it provided everything you needed for a relaxing stay. It’s great to know you appreciated the convenient location near the beach, restaurants, and coffee shops, as well as the safe and secure environment. We appreciate your kind words and hope to welcome you back again soon!

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Melissa Vega · 写过 2 条评价 · 体验于 2026-07-18 ·

这是我们使用 AvantStay 的第五年了……

这是我们在同一所房子使用 AvantStay 的第五个年头。房子无可挑剔,总是备有人们需要的一切。沟通迅速、礼貌且始终准确。

AvantStay 回复2026-07-27

Thank you, Melissa! We truly appreciate your continued loyalty and are honored that this was your 5th year staying with AvantStay at the same home. It’s wonderful to hear that the property continues to feel impeccable and well-stocked for your visits, and we're so glad our team’s communication has consistently been prompt and helpful. We look forward to welcoming you back for many more memorable stays!

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Mia Crespo · 写过 1 条评价 · 体验于 2026-07-24 ·

非常包容

非常热情,景色优美,靠近海滩,房子很漂亮而且很干净!

AvantStay 回复2026-07-30

Thank you for your lovely review, Mia! We're so glad to hear you enjoyed the beautiful home, stunning views, convenient location, and the cleanliness of the property. It's wonderful to know your stay was comfortable and accommodating. We truly appreciate your feedback and hope to welcome you back for another relaxing getaway soon!

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Hunnicutt · 写过 1 条评价 · 体验于 2026-07-18 ·

很棒的客户服务

很棒的客户服务,房子也很棒。地理位置优越。只是对我们预订的房子里的床进行推荐,所有客人都抱怨床很硬,我们不得不为床购买床垫。

AvantStay 回复2026-07-27

Thank you for your thoughtful review, Hunnicutt! We’re so glad to hear you enjoyed the remarkable home, great location, and the customer service provided by our team. We truly appreciate your feedback regarding the mattress comfort and will share your comments with our team as we continue working to enhance the guest experience. Thank you again for your recommendation, and we hope to have the opportunity to welcome you back for another wonderful stay!

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Marianne McFall · 写过 1 条评价 · 体验于 2026-07-19 ·

轻松预订

预订方便!入住前和入住期间的良好跟进。立即更换磨损的外部坐垫,非常感谢。 房子很干净,设施齐全,比我们租的其他房子要好。房子周围放置了很好的信息。一次冲突,冰箱上说结账时间是 10:00,你的消息说是 11:00?

AvantStay 回复2026-07-27

Thank you for your thoughtful review, Marianne! We're glad to hear that your reservation process was easy and that our communication before and during your stay was helpful. We appreciate your kind words about the cleanliness, amenities, and thoughtful touches throughout the home. We're also happy we could quickly replace the outdoor cushions for you. We apologize for the confusion regarding the checkout time and appreciate you bringing it to our attention so we can ensure our messaging is clear and consistent. We hope to welcome you back for another great stay soon!

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Kela Hollingsworth · 写过 1 条评价 · 体验于 2026-07-24 ·

AvantStay 提供了一个特殊的…

AvantStay 提供了一个非凡的住所,为整个家庭提供了充足的空间,并保持了无可挑剔的清洁度。客户服务代表堪称典范,彬彬有礼,并提供了及时的答复。

AvantStay 回复2026-07-27

Thank you, Kela, for your wonderful review! We’re thrilled to hear that the home provided a spacious and comfortable setting for your family and that you were impressed with the cleanliness of the residence. It’s also great to know that our team was able to assist you with prompt and courteous service. We truly appreciate your kind words and look forward to welcoming you and your family back for another exceptional AvantStay stay!

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Tracy Bresch · 写过 1 条评价 · 体验于 2026-07-25 ·

这是我们与 AvantStay 合作的第二年

这是我们第二年通过 AvantStay 预订,我们喜欢 AvantStay 始终与我们保持联系且易于沟通。 人们都非常友善。 以后我们还会继续通过AvantStay来度假。

AvantStay 回复2026-07-27

Thank you, Tracy! We truly appreciate your continued trust and are grateful to welcome you back for your second year with AvantStay. It’s wonderful to hear that our communication and team have helped make your vacation experience enjoyable and stress-free. We look forward to hosting you again and being part of many more memorable getaways in the future!

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Megan · 写过 1 条评价 · 体验于 2026-07-19 ·

我们的住宿体验非常好

我们的住宿体验非常好!我们留下了美好的回忆!我们的房源很干净,房间里有您需要的一切!非常温馨舒适,就在海滩上!您可以步行前往距离所有活动场所都很近的餐馆和商店。我们很喜欢我们的住宿并且会回来的!我们的联系人非常乐于助人且友好,并帮助解决了我们遇到的任何问题!我强烈推荐!!

AvantStay 回复2026-07-24

Thank you so much for your wonderful review, Megan! We're delighted to hear you had such a memorable stay and found the home clean, comfortable, and well-equipped. It's great that you enjoyed the beachfront location and the convenience of being within walking distance of restaurants and shops. We're also happy our team was able to provide friendly and helpful service throughout your stay. We truly appreciate your recommendation and can't wait to welcome you back for another fantastic visit!

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Ron Haun · 写过 1 条评价 · 体验于 2026-07-14 ·

住宿的好地方!

酒店干净且装饰精美。地理位置优越,靠近海滩和受欢迎的餐厅。厨房储备充足。带围栏的后院配有漂亮的露台家具和烧烤架。狗友好。这是我第三次入住这家酒店,也不会是最后一次!

AvantStay 回复2026-07-23

Thank you for your continued loyalty, Ron! We're delighted to hear you enjoyed another great stay and appreciated the home's cleanliness, décor, convenient location, well-stocked kitchen, and dog-friendly fenced backyard. It means so much to know this was your third visit, and we truly look forward to welcoming you back again for another wonderful stay!

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Tony · 写过 2 条评价 · 体验于 2026-07-20 ·

简单直观

AvantStay 回复2026-07-23

Thank you for your review, Tony! We're glad you found the experience easy and intuitive. We appreciate your feedback and look forward to welcoming you again soon!

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Dakota Jaskinia · 写过 1 条评价 · 体验于 2026-07-15 ·

好地方!

这房子是完美的位置。价格非常公平!房子超级干净,有我们需要的一切。 店主反应非常积极,回答了我的所有问题。

AvantStay 回复2026-07-23

Thank you for your wonderful review, Dakota! We're thrilled to hear the home's location, value, cleanliness, and amenities made your stay so enjoyable. We're also glad our team was responsive and able to answer all your questions. We truly appreciate your kind words and hope to welcome you back for another great stay soon!

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HappyVacationer · 写过 1 条评价 · 体验于 2026-07-11 ·

我们在这个家里度过了一段令人难以置信的时光……

我们在希尔顿头岛的这个家中度过了令人难以置信的住宿体验!我们一行20多人,房子非常宽敞,足以让每个人都感到舒适。有足够的空间可以聚集在一起,但当我们需要一些空间时,也有足够的空间可以分散和放松。 房源干净、维护良好,并且配备了我们一大群人所需的一切。它让我们的假期变得轻松而愉快。 如果您正在寻找一个可以舒适地容纳一大群人的大房子,我强烈推荐这家酒店。我们度过了一次美妙的经历,绝对会再次留在这里!

AvantStay 回复2026-07-20

Thank you for your wonderful review! We're delighted to hear that the home was the perfect fit for your group and that everyone had plenty of space to relax and enjoy their stay. It's great to know you found the home clean, well-maintained, and well-equipped for a large gathering. We truly appreciate your recommendation and look forward to welcoming you and your group back for another fantastic Hilton Head getaway!