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旅游度假

AvantStay

101 条评价

4.5101 条评价
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关于 AvantStay

数据更新
网站
avantstay.com
分类
旅游度假
所在地
United States · West Hollywood
状态
待认证
近 12 个月
101 条评价
差评回复率
100%(11/11 条)
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AvantStay靠谱吗?

AvantStay(avantstay.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 101 条用户评价,属于旅游度假分类,口碑优秀。87% 的评价为 4 星及以上,8% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

d
disappointed_customer · 写过 3 条评价 · 体验于 2026-07-16 ·

完美的家庭地点

位置很棒。步行很短的路程即可到达所有活动场所。房间本身干净、宽敞,有我们需要的一切。也很安静,比市中心的那些要好得多。私人停车场和上锁的大门增添了奢华和安全的特色。主办方反应积极。总而言之,这很棒,我们会想再次留在那里。

AvantStay 回复2026-07-20

Thank you for your wonderful review! We're so happy to hear that you found the home clean, spacious, and well-equipped, and that the location made it easy to enjoy everything nearby while still offering a quiet and relaxing atmosphere. It's great to know you appreciated the private parking, gated access, and our responsive team. We truly appreciate your feedback and look forward to welcoming you back for another great family stay!

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Holly Santiago · 写过 1 条评价 · 体验于 2026-07-15 ·

我们经历了很好的沟通

我们经历了很好的沟通。房子与描述的一模一样,我们一家人非常喜欢它。位置便利,可以和孩子们一起做有趣的事情。我们肯定会再次预订 AvantStay。

AvantStay 回复2026-07-20

Thank you for your kind review, Holly! We're so glad to hear that the communication was seamless and that the home met your expectations. It's wonderful that your family enjoyed the location and had plenty of fun activities to enjoy with the kids. We truly appreciate your support and look forward to hosting you with AvantStay again in the future!

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Jennifer Aelvoet · 写过 1 条评价 · 体验于 2026-07-16 ·

家庭度假

出色的客户服务和沟通。房子宽敞,位置优越。我们的孩子很喜欢这里的私人泳池。火坑非常适合每天晚上制作 s'mores 和在户外放松。肯定会在不久的将来回来。

AvantStay 回复2026-07-20

Thank you for your wonderful review, Jennifer! We're thrilled to hear you and your family had such a great vacation and enjoyed the spacious home, convenient location, and private pool. It’s especially nice to know the fire pit became a favorite spot for making s’mores and creating special memories together. We appreciate your kind words about our customer service and communication, and we can't wait to welcome you back for another stay soon!

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Chris Brown · 写过 1 条评价 · 体验于 2026-07-15 ·

大湖畔度假屋

一切都来自应用程序。管理预订、住宿期间通过短信进行沟通、办理入住/退房的便捷说明,让我对 Avantstay 可能提供的其他酒店大开眼界。 Laker's Pointe 是一家很棒的酒店 - 我们喜欢直接通往湖边的通道。烧烤架非常干净,热水浴缸​​很容易使用,室内空间很吸引人。孩子们喜欢游戏室,我们的狗可能比任何人都更享受这个假期。许多动物也来到这里,钓鱼非常棒。小问题——地下室冰箱坏了,厨房没有配备足够的餐具——很容易被忽视,因为我们很喜欢其他的一切。 我确实建议将第二张特大床换成双人床/脚轮,以更好地容纳有几个孩子的人。 总的来说,这是一段美好的时光。

AvantStay 回复2026-07-20

Thank you for your thoughtful review, Chris! We're delighted to hear that you enjoyed the seamless booking experience, clear communication, and easy check-in and check-out process. It's wonderful that Laker's Pointe provided such a memorable getaway, with highlights like the lake access, clean grill, hot tub, game room, great fishing, and even a vacation your dog enjoyed! We also appreciate you sharing your feedback about the basement refrigerator, kitchen dishware, and bedroom configuration. Suggestions like yours help us continue improving the guest experience. Thank you for your recommendation, and we look forward to welcoming you and your family back for another relaxing lakeside stay!

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Sue Hyzdu · 写过 1 条评价 · 体验于 2026-07-18 ·

纸巾等物资充足

充足的用品,如纸巾、卫生纸、洗碗机清洁剂和洗衣粉。 大量沟通

AvantStay 回复2026-07-20

Thank you for your review, Sue! We're glad to hear you appreciated the well-stocked home and found the provided supplies helpful during your stay. It's also wonderful to know our communication kept you informed throughout your visit. We appreciate your feedback and hope to welcome you back again soon!

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Carol · 写过 3 条评价 · 体验于 2026-07-17 ·

无缝办理登机手续

无缝入住。新建筑。优秀的客户服务。安静又干净。感觉就像在家一样!

AvantStay 回复2026-07-20

Thank you for your wonderful review, Carol! We're so glad to hear that your check-in was seamless and that you enjoyed the new home, excellent customer service, and the clean, quiet atmosphere. Knowing that the home felt like your own is the highest compliment we could receive. We truly appreciate your feedback and look forward to welcoming you back for another great stay!

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Juana Carvajal · 写过 1 条评价 · 体验于 2026-07-17 ·

房子很干净,风景也很好

房子很干净,景色也很好。一切都靠近海滩,HEB。优越的地理位置

AvantStay 回复2026-07-20

Thank you for your kind review, Juana! We're delighted to hear you enjoyed the clean home, beautiful views, and amazing location. It's great that being close to the beach and H-E-B made your stay even more convenient. We appreciate your feedback and hope to welcome you back for another wonderful stay soon!

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Ann From Long Beach · 写过 2 条评价 · 体验于 2026-07-11 ·

位置优越,有停车场,风景优美……

位置优越,有停车场,可欣赏山景。漂亮的公寓,配有干净整洁、设施齐全的厨房。办理入住手续很简单,工作人员反应灵敏,乐于助人。 期待尽快回来。 谢谢你, 罗伯茨家族 加利福尼亚州亨廷顿海滩

AvantStay 回复2026-07-17

Thank you so much for the kind review, Ann! We're thrilled the great location with parking and the mountain view, the beautiful apartment with the clean, well-stocked kitchen, the easy check-in, and our very responsive, helpful staff all came together so well. It means so much to hear the Roberts Family from Huntington Beach is looking forward to returning soon — we can't wait to welcome you all back!

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Stephanie · 写过 3 条评价 · 体验于 2026-07-16 ·

海滩家外之家

在加利福尼亚州纽波特海滩度假期间,我们感到宾至如归。距离我们自己的特殊海滩仅几步之遥,我们在库存充足的公寓里住了四个晚上。步行即可到达欢乐区,拥有宽敞的起居区,还有舒适的床,让我们在南加州阳光下度过一整天的冒险后可以枕在枕头上。额外提供方便使用的高脚椅、沙滩球、车库停车场和大楼内的洗衣房。网络不稳定,但对我们来说并不是什么大问题,因为我们度假时没有上网。我们肯定会再次入住。

AvantStay 回复2026-07-17

Thank you so much for the kind review, Stephanie! We're thrilled the home-away-from-home feel just steps from your own special beach, the well-stocked condo, the walkable Fun Zone, the spacious living areas, the comfy beds after long SoCal adventure days, and the bonuses of high chairs, beach balls, garage parking, and complex laundry all came together so well for your 4-night stay. We appreciate you sharing the note on the spotty internet, as this kind of input is helpful for future guests. It means a lot to hear you'll most certainly stay again — we can't wait to welcome you back!

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Lissa · 写过 1 条评价 · 体验于 2026-07-10 ·

贝尔考特阿万特住宿酒店的美好住宿体验

我在贝尔考特阿万特住宿酒店度过了愉快的时光。工作室是非常好的宜居空间。我真的很喜欢步入式衣柜,特别适合两个行李超重的人。还有阳台,感觉非常好。阳台在晚上俯瞰城市尤其漂亮。最后但并非最不重要的一点是,单间公寓很干净。 Avantstay 团队对我提出的任何问题或疑虑都非常敏感。我在住宿期间遇到的唯一问题是停车费高得离谱,但与设施无关。我肯定会再次留在这里。

AvantStay 回复2026-07-17

Thank you so much for the kind review, Lissa! We're thrilled the very nice, liveable studio, the walk-in closet perfect for two overpackers, the nighttime city-view balcony, the clean space, and our AvantStay team's very responsive service all came together so well at AvantStay at Belcourt. We appreciate you sharing the note on the parking fees, as this kind of input is helpful for future guests. It means a lot to hear you'd definitely stay here again — we'd love to welcome you back anytime!

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Kyle Heath · 写过 1 条评价 · 体验于 2026-07-12 ·

出色的客户支持

良好的客户支持。洗衣机烘干机的断路器跳闸了,我们外出时,他们派了一名修理工来寻找并重置断路器。

AvantStay 回复2026-07-15

Thank you for sharing your experience, Kyle! We're glad our team was able to respond quickly and resolve the washer/dryer issue while you were away. We appreciate your kind words about our customer support and hope to welcome you back for another seamless stay!

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Ryan Jensen · 写过 1 条评价 · 体验于 2026-05-30 ·

欺骗性商业行为

欺骗性商业行为:AvantStay 操纵银行数据字段来欺骗客户 避免租赁 AvantStay, Inc. 管理的任何房产。他们是一个非常不道德的公司实体。在他们的一处豪华酒店发生严重且有记录的重大违约事件后(他们出售了一份带有明确营销设施的高级预订,而他们在几周前就已经悄悄卖掉了),他们的本地化管理层通过短信以书面形式明确承认了这一诱饵和转换行为。 他们的公司支持团队没有执行公平的解决方案,而是试图强制进行少量的、未经同意的代币信用。当我们行使消费者权利与发卡机构提出标准账单纠纷时,AvantStay 通过向银行提交欺诈性陈述文件进行报复。他们故意输入损坏的数据字符串,声称对 3,282.05 美元的总交易余额进行了不可能的 50,700.00 美元退款,只是为了欺骗银行的自动处理机器人提前结束纠纷。 这种故意的数据操纵引发了我们账户报表的严重自动故障,导致资金被非法双重追回,甚至 AvantStay 也公开承认他们已经放弃了资金。消费者金融保护局 (CFPB) 已提交正式的监管投诉并已受理,投诉编号为 260714-35492145,以调查其处理操纵行为。不要将您的信用卡或假期计划托付给这家公司。他们会操纵金融网络来圈住你的钱。

AvantStay 回复2026-07-17

We're sorry your stay did not meet your expectations, Ryan. We understand your disappointment regarding the unavailable golf cart and the condition of the hot tub upon arrival, and we regret the impact these issues had on your vacation. Our team worked to address the concerns during your stay and provided compensation following a full review. While we recognize we were unable to reach the resolution you were seeking, we appreciate you taking the time to share your feedback.

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Conley Rolen · 写过 1 条评价 · 体验于 2026-07-11 ·

我们在 Grand Vista 的经历是……

我们在 Grand Vista 的经历将永远铭记!景色简直令人叹为观止。我们可以看到多莱坞的烟花,非常壮观。小屋很宽敞,有足够的空间供我们一家人去放松,但也很舒适,我们也可以一家人在一起度过时光。游泳池和热水浴缸也深受每个人的欢迎。我 10/10 推荐 Grand Vista 度假!

AvantStay 回复2026-07-13

Thank you, Conley, for your amazing review! We're thrilled to hear your stay at Grand Vista created memories that will last a lifetime. It's wonderful that you enjoyed the breathtaking views, watching the Dollywood fireworks, and the spacious yet cozy layout that was perfect for your family. We're also glad the pool and hot tub were such a hit. Thank you for your 10/10 recommendation—we truly appreciate it and look forward to welcoming you back for another unforgettable getaway!

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customer · 写过 2 条评价 · 体验于 2026-07-12 ·

房子和广告上的一模一样

房子和广告上的一模一样,非常干净。 所有的小设施都很棒。 工作人员非常乐意立即满足任何需求。 很棒的房子!

AvantStay 回复2026-07-13

Thank you for your wonderful review! We're delighted to hear the home was exactly as advertised and that you found it clean, well-equipped, and comfortable. It's also great to know our team was responsive and able to assist you promptly whenever needed. We truly appreciate your kind words and hope to welcome you back for another great stay!

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Kitty · 写过 1 条评价 · 体验于 2026-07-10 ·

很棒的小屋

很棒的小屋。第一次带我父母去,他们很喜欢。我们距离所有景点和餐厅都很近,但在一天结束时还可以使用热水浴缸和台球桌放松身心。干净、整洁、美观,确实是一个不错的小屋。开放、明亮、美丽。

AvantStay 回复2026-07-13

Thank you, Kitty, for your wonderful review! We're delighted to hear you and your parents had such a great first cabin experience. It's fantastic that you enjoyed the convenient location, while still being able to relax with the hot tub and pool table after a day of exploring. We're so glad you loved the cabin's clean, bright, and beautiful atmosphere, and we hope to welcome you back for another memorable stay soon!

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Linda McWilliams · 写过 1 条评价 · 体验于 2026-07-05 ·

比看起来更拥挤

比看起来更拥挤。比酒店大不了多少,厨房就挤了。可以更干净。只有2套住宿毛巾,不提供洗衣服务。不介意使用毛巾两次但四天吗?地理位置优越,有杂货店和随上随下电车,因此不需要使用汽车。

AvantStay 回复2026-07-14

We're glad the location made it easy to enjoy the area and that you were able to take advantage of the nearby grocery stores and trolley, Linda. We're sorry the home didn't fully meet your expectations in terms of space and cleanliness. Your feedback has been shared with the team responsible for the home for review, including your comments regarding the towels provided. We appreciate you taking the time to share your experience.

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JillianConnolly · 写过 5 条评价 · 体验于 2026-07-11 ·

真正伟大的公司

过去 4 年我们在 AvantStay 预订了海滨别墅,因为这家公司确实努力确保我们的住宿无忧!每封电子邮件或短信都会立即得到答复。任何可能出现的问题都会得到快速解决。这些属性与图片和描述完全相同。没有不愉快的隐藏惊喜!外部设施也很干净,游泳池和室外淋浴维护得很好。我们将继续使用 AvantStay 进行每年的棕榈岛旅行。

AvantStay 回复2026-07-13

Thank you, Jillian, for your continued trust and loyalty over the past four years! We're honored to be part of your annual trips to Isle of Palms and are delighted to hear our team has consistently provided responsive service and worry-free stays. It's wonderful to know the homes have met your expectations and that you’ve enjoyed the clean, well-maintained outdoor spaces. Your kind words mean so much to us, and we look forward to welcoming you back for many more memorable beach vacations!

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BG · 写过 1 条评价 · 体验于 2026-07-07 ·

骗人的,太可怕了,不要用

我再也不会通过 AvantStay 预订任何东西。 我通过 AirBnB 预订了由 AvantStay 管理的住宿。在爱彼迎房源上,它说允许携带宠物。在我们本应入住房源的那天,AvantStay 代表通知我们,房源内不允许携带宠物,因此我们必须取消房源。然后他们扣留了我们的钱,并且不会因为我们从未接受过的服务而退还我们数千美元。骗人的广告,以后再也不会用了。 更新:AvantStay 已将此评论标记为“诽谤性”。事实并没有什么“诽谤性”。他们不关心他们的客户。他们标记我的评论的行为只会进一步证明他们的欺骗手段。

AvantStay 回复2026-07-14

Thank you for taking the time to share this, and we're sorry for the frustration this situation caused. We take concerns like yours seriously and would genuinely like the opportunity to look into what happened and make it right. Since we're unable to identify your booking from this review, we'd appreciate it if you'd reach out to us at [email protected] with your reservation details so we can follow up properly. We appreciate you bringing this to our attention.

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Samuel · 写过 4 条评价 · 体验于 2026-07-08 ·

Avant Stay 可以轻松预订……

Avant Stay 可让您轻松预订度假租赁。当我有问题时,我打电话给工作人员,工作人员非常敏感且知识渊博。在我住宿期间,我还收到了消息,以确保如果我有任何问题或疑虑,可以随时联系我。优惠的价格和多种房屋可供选择。谢谢

AvantStay 回复2026-07-10

Thank you, Samuel! We're so glad to hear that your reservation experience was smooth and that our team was responsive and helpful throughout your stay. We appreciate your kind words about our communication, selection of homes, and value. Thank you for choosing AvantStay, and we hope to welcome you back for your next vacation!

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Kim Wood · 写过 1 条评价 · 体验于 2026-06-25 ·

AdvantStay 酒店状况不佳

2026 年 6 月 26 日至 30 日期间,我和丈夫住在阿兰萨斯港的 AvantStay 酒店 Pelican’s Porch。 该物业的状况很糟糕。 由于沼泽冷却器故障,游戏室被水淹没,发出霉味,两个烧烤架生锈,外面的门廊和餐桌很脏。 住宿期间最糟糕的部分是,房间里散发着烟味,是我们前面的房间里明显吸烟者留下来的。清洁人员必须知道并向公司传达了单位的状况,但他们没有警告我们,寻找新的地点或取消我们的住宿。 我们抵达后立即与当地办事处 Sway 和国际办事处进行沟通,但他们无法/不愿意提供其他住宿,也没有提出退还我们预付的 3600 美元。 我们尝试在该地区寻找其他住宿,尽管我们冒着损失金钱的风险,但没有一个可以接受宠物。 我们本可以开车 4 小时回家,但家人在那里接我们,我们不想错过与他们共度的时光。 我们确实要求有人来更换空调过滤器,结果发现设备中没有过滤器。 在我们入住期间,该公司通过电话和短信向我们道歉,并多次表示将因给我们带来的不便而获得补偿。 在我们住宿结束时,AdvantStay 提供了 400 美元,在我们提出抗议后,AdvantStay 又提供了 600 美元,这不足以弥补我们的不便。 是的,我们拍了照片和视频并转发给他们。 最终的数字肯定是不够的。回想起来,我们应该离开并没收我们的钱,因为烟雾对我们的健康构成威胁,并渗透到我们所有的财物中。 我们在入住前加入了 AvantStay 会员以获得额外的礼宾服务,但今天取消了会员资格,又产生了 150 美元的费用。 再也不会了! AvantStay 工作人员于 2026 年 7 月 16 日联系了我,如果我删除这条评论,他们愿意支付更多费用。 我拒绝了,因为我觉得这很重要,因为它可能会阻止其他人经历同样可怕的经历。 他们确实退还了 AvantStay 的会员费,因为显然我不会再和他们住在一起了。

AvantStay 回复2026-07-07

We're sorry your family's stay fell so far short of what it should have been, Kim. Spending part of a trip meant for time with family instead of dealing with the condition of the home is genuinely disappointing, and we understand why. Our local team worked to address the concerns they could during your stay, and we've taken your feedback seriously and reviewed everything you documented. Your comments have been shared with the team responsible for the home so these issues can be properly addressed for future guests. We appreciate you taking the time to share your experience.