Awareness Avenue

Thank you so much for your lovely review, Amanda. We’re so happy to hear that your daughter loves it. Knowing it brought her joy truly means a lot to us. Thank you again for your support and for choosing Awareness Avenue for such a special gift. We hope she enjoys it for many years to come. Warm regards, The Awareness Avenue Team

Hi Joe, Thank you for sharing your experience. We’re genuinely sorry to hear that the ring disappointed both you and your wife, especially given the missing engraving, the stone falling out so soon, and the turquoise not reflecting the look you expected from the piece. We understand how frustrating it must have been to receive something that did not feel true to what was promised, particularly when it was purchased with meaning. That said, we appreciate your recognition of the care and responsiveness of our customer service team throughout the process. While we’re glad we were able to assist you promptly, this is still not the standard we aim to deliver, and we fully understand why you chose to return the ring. Feedback like yours is taken seriously and is important in helping us improve both our quality control and the overall experience we provide. We’re truly sorry this purchase did not become the special piece your wife was hoping for. Warm regards, The Awareness Avenue Team

Thank you so much for your wonderful review, Paul. We’re truly grateful for your kind words and thrilled to hear that your experience with us left such a strong impression. It means a lot to know that you felt well cared for and that the quality of our service stood out to you, especially all the way from Montreal. We also appreciate your mentioning the certification paperwork, as we know how important trust and transparency are when purchasing jewelry online. Thank you again for your support. Hearing that we gave you a feeling you had never had with an online company before means a great deal to our team. We hope to serve you again in the future. Warm regards, The Awareness Avenue Team

Thank you so much for your lovely review. We’re thrilled to hear you love your ring and that the pink center stone and clear side stones were exactly what you hoped for. We also truly appreciate your patience with the delivery time. We understand the wait can feel long, but we’re so glad the ring was worth it in the end. Thank you again for your support, and we hope you enjoy your ring for many years to come. Warm regards, The Awareness Avenue Team

Thank you for your feedback, Matthew. We’re sorry to hear that the rose gold version wasn't what you expected. The piece you selected was the rose gold vermeil option, which features a sterling silver base finished with a thick layer of rose gold. For the same model, we also offered a solid rose-gold version for those seeking a precious-metal option. We understand this may have been disappointing if you were specifically looking for solid rose gold, and we truly appreciate your feedback. It helps us continue improving the clarity of our product information for future customers. Warm regards, The Awareness Avenue Team

Hi Mari, Thank you so much for your kind review. We’re so happy to hear that your order was exactly what you expected, looked like the picture, and arrived on time. It means a lot to know it was a gift for your boyfriend and that he loved it. That is always so special to hear, and we’re grateful you chose Awareness Avenue for such a meaningful gift. Thank you again for your support and for taking the time to share your experience. We truly appreciate it. Warm regards, The Awareness Avenue Team

Hi Lisa, Thank you so much for your kind review. We’re so glad to hear that you found the jewelry very nice and that it felt worth the wait. We truly appreciate your patience, and it means a lot to know you were happy with your piece in the end. Feedback like yours means a lot to our team. Thank you again for your support and for taking the time to share your experience with us. Warm regards, The Awareness Avenue Team

Hi there, Thank you so much for your lovely review. We’re delighted to hear that you loved the ring and appreciated its beautiful details. It means a lot to know that the piece felt so special to you. We put a lot of care into every design, so feedback like this truly means a lot to our team. Thank you again for your support and for taking the time to share your experience with us. Warm regards, The Awareness Avenue Team

Hi Julia, Thank you so much for your lovely review. We’re truly happy to hear that you were amazed by the quality of your ring. It means a lot to know that the upgrade made the piece feel even more special, and we’re so glad you love the beautiful center stone and the band details as well. We always want our customers to feel that excitement when they open their package, so hearing this from you really means a lot to our team. Thank you again for choosing Awareness Avenue and for taking the time to share your experience. We hope you enjoy wearing your ring for many years to come. Warm regards, The Awareness Avenue Team

Hi Saundra, Thank you so much for your lovely review and for sharing your experience with us. We’re so happy to hear that the gift was meaningful for your son and that, even though the size wasn’t quite right at first, our team was able to help resolve it quickly for you. We know how important these special gifts are, and it means a lot to us that you trusted us with something so personal. Your kind words about our customer service truly mean a lot, and we’re grateful for the opportunity to make things right. We’re also so glad to hear you’ll be coming back for more gifts in the future. Thank you again for your support, Saundra — it truly means a lot to us. Warm regards, The Awareness Avenue Team

Hi Cynthia, Thank you so much for your lovely review. We’re so happy to hear you love the bracelet and that you’ll be giving it to your grandson — that makes it even more special. And please don’t worry at all about the clasp. You are definitely not the first person to say it seems a little smarter than expected at first. Once you get the hang of it, it should become much easier to open and close. If you need any help, please feel free to reach out to us directly. We’d be more than happy to guide you through it. Thank you again for your support and for choosing Awareness Avenue for such a meaningful gift. Warm regards, The Awareness Avenue Team

Thank you for your review, Rafael. We highly appreciate it!

Thank you so much, Terry, for your lovely review. We know the wait felt long, and we truly appreciate your patience and understanding along the way. We’re especially happy to hear that when your friend finally received her gift, she absolutely loved it — that makes us smile. Moments like that are exactly why we do what we do, and we’re so grateful you chose Awareness Avenue to be part of such a special gift. Warm regards, The Awareness Avenue Team

Thank you so much, Peggy, for your lovely review. We’re so happy to hear your bracelet arrived in a reasonable time and that you found it beautiful. It makes this even more special to know it’s a gift for your grandson’s high school graduation this June. Thank you as well for mentioning the clasp. It can sometimes be a little fiddly at first, but once you get used to the side button, it becomes much easier to open. We hope he loves both the gift and its meaning, and if you need any help, our team will be more than happy to assist. Warm regards, The Awareness Avenue Team

Hi Theresa, Thank you so much for this beautiful review. We’re incredibly grateful that you chose Awareness Avenue after spending so much time researching your options. It’s wonderful to hear that the lifetime warranty, easy shopping experience, and wide jewelry selection stood out to you — and even more wonderful to know that our team was able to make you feel supported along the way. We know how important it is to feel confident when putting together a ring set, especially when you’re trying to make sure the bands sit just right with your center ring. We’re so glad we could get answers from our design team quickly and help bring you peace of mind. We truly value giving our customers prompt, thoughtful, and caring support, so your words mean a lot to all of us. Thank you again for your trust and kindness. We can’t wait for you to receive your rings, and we hope you absolutely love them. Warm regards, The Awareness Avenue Team

Hi Mike, Thank you for this incredible review! We love hearing that our same-day assistance was exactly what you needed. Providing top-notch customer service and making sure you feel prioritized and valued is our number one goal. Thank you for trusting us with your needs—we're so glad you feel like you're in the right place. We are always here for you! Warm Regards, The Awareness Avenue Team

Hi there, Thank you so much for taking the time to share such a heartwarming review with us! We are incredibly honored that you chose our bracelet to celebrate your grandson's 16th birthday—what a wonderful milestone. Hearing that he was so genuinely touched by the hidden message and that he plans to "wear it always" absolutely made our day. Creating those meaningful, lasting moments between loved ones is exactly why we do what we do! We are also thrilled to hear that our customer service team took great care of you and that your ordering experience was a breeze. Wishing your grandson a very happy 16th birthday year, and we hope to welcome you back for more special gifting moments in the future! Warmly, The Awareness Avenue Team

Hi Latisha, Thank you for reaching out, and I want to sincerely apologize for the frustration you've experienced over the past week. I completely understand why you were disappointed by the lack of tracking information and the delay in our support team's communication. Your experience is important to us, and we definitely dropped the ball on keeping you informed. I want to provide some clear answers on why your ring hasn't shipped yet and address your concerns: Why there was a delay: While we do have standard in-stock items that ship within 1-2 business days, the Radiant Cut 2Pcs Moissanite Ring Set you selected is made-to-order. Because our jewelers craft these sets manually from scratch for each client, they require 10-15 business days for production before they are ready for shipment. I am so sorry this production timeline was not made clearer to you at checkout or in our previous emails! Your Cancellation: We have successfully contacted the warehouse, halted production, and fully canceled your order as requested. Your Refund: A full refund has been officially processed on our end. You will see those funds returned to your original payment method within 2-3 business days, depending on your bank's specific processing times. We are actively working to improve our email response times and make our made-to-order timelines much more visible on our website so this miscommunication doesn't happen to future customers. We truly appreciate your honest feedback. Warm regards, The Awareness Avenue Team

Hi Stacie, Thank you so much for this incredible review — we truly appreciate you taking the time to share it. 😊 We’re really happy you found us through the Shop app, and it means a lot to hear you love the mix of funky, classy, and unique pieces. That balance is exactly what we aim for. We also completely understand the stress that can come with timing—especially when it’s a gift. I’m glad you reached out instead of letting the worry sit, and I’m even happier that Michelle could support you through the decision and make you feel genuinely valued. That’s the standard we want every time. And your friend saying you’re her favorite gift-giver? That’s the best compliment. 💛 We love being a small part of moments like that. Thank you again for trusting us — we can’t wait to have you back for your next piece. Warm regards, Awareness Avenue Support Team

Hi Jennifer, Thank you so much for your kind words — it truly means a lot to us. 😊 We’re really glad you reached out so we could help with your favorite ring, and we’re happy to hear the experience felt easy and pleasant from start to finish. Also, thank you for recommending us — that kind of support means a lot to our team. If you ever need anything at all (questions, sizing help, or anything else), we’re always here for you. 💛 Warm regards, The Awareness Avenue Team