Dear Georgia,
Thank you so much for this thoughtful and detailed review! We are absolutely delighted that you chose to take a chance on BABEYOND, and that our dress and customer service exceeded your expectations.
It is wonderful to know that our size guide and the real-life photos shared by our customers provided the clarity you needed. Our constant goal is to make sizing as intuitive and accurate as possible, allowing everyone to visualize how our designs fit different body types before making a purchase. Hearing that this helped you buy with confidence is incredibly rewarding for our team.
We also want to sincerely apologize for the initial mix-up with your necklace. While we deeply regret the oversight, we are glad our customer service team could resolve it promptly for you. Your feedback serves as an important reminder for us to be even more meticulous in our packaging and fulfillment process to prevent this from happening again.
Thank you once again for your kind words and valuable support. We look forward to providing you with an even better and more seamless experience next time!
Warm regards,
BABEYOND Customer Service Team
Dear Christina,
We are truly sorry for the bad experience and the stress this has caused you. We know how upsetting it is to wait for a package without getting a clear answer, and we sincerely apologize for the delay in our response and the time it took to resolve your refund. You deserved much more care and far better communication from us during this process.
We are deeply sorry that we failed to inform you of the logistics issue as soon as it happened and didn't step in quickly enough to fix it. We realize that our silence and the slow resolution only added to your frustration, and we take full responsibility for that lack of efficiency.
Please know that we have now processed a full refund for the items that didn't reach you—please check your account for the update. We are truly grateful for your honest feedback, as it helps us realize where we need to improve our shipping oversight and response times to ensure we do better.
We sincerely apologize once again for letting you down. We hope to have the chance to provide you with a much happier experience in the future. If you have any other concerns, such as questions about sizing, returns, or exchanges, please don’t hesitate to reach out to us at [email protected]. We are committed to providing you with the attentive and quick service you should have received from the start.
Warm regards,
BABEYOND Customer Service Team
Dear Emily,
Thank you so much for this thoughtful and detailed review! We are delighted that you chose BABEYOND for your daughter’s junior prom and that the dresses exceeded your expectations.
It’s wonderful to hear that the quality and "non-costume" feel of our pieces stood out to you—that is exactly what we aim for. We also appreciate your honest feedback regarding the sizing. We are constantly working to refine our size guides to make them even more helpful and accurate, and your experience gives us great insight into how we can better describe each style to help everyone choose with confidence.
Regarding the shipping, we are sorry for the delay caused by the customs inspection. While these checks are sometimes unavoidable, we always do our best to follow up and push for a quick release to get things back on track. We are so relieved that everything arrived safely and in time for the big night—that is always our top priority.
It would be a pleasure to help you find a dress for yourself in the future! Please feel free to reach out to us if you ever have questions about a specific fit or delivery timeframe.
Warm regards,
BABEYOND Customer Service Team
Dear Customer,
Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience this delay has caused.
We have located an order matching your details, and our records show that during the shipping preparation, we noticed the delivery address provided was incomplete, specifically missing a house name or street number. To ensure the dress reached you safely and wasn't lost in transit, our team paused the shipment to verify these details.
Our customer service team ([email protected]
) has reached out multiple times since March 16th to request confirmation of the address. But we did not receive a response, we were concerned that our messages may have been filtered into your spam folder. After noticing your recent review, we followed up again on April 7th to provide a solution, but have still not heard back.
To help resolve this matter, please contact us directly at [email protected] so we can assist you with the next steps.
Thank you for your feedback, and we sincerely apologize again for the inconvenience caused. We look forward to hearing from you so we can make things right.
Warm regards,
BABEYOND Customer Service Team
Dear Sharon,
Thank you for sharing your experience. We’re delighted to hear you love the look of the dress, and we sincerely apologize that the fit wasn’t perfect, appreciating the extra effort you took to style it.
We tried to locate your order but weren’t able to find it. Based on the size details you shared, this dress was made using our older sizing system, which classified sizes simply as Small, Medium, and Large. Currently, most of our styles follow a standard US sizing system, with more size options and detailed measurements, allowing for a more precise and comfortable fit for a wider range of customers.
We’re truly sorry that the dress did not fit as expected due to the limitations of the older sizing system. If you would like to return it, please feel free to contact us at [email protected], and we’ll be happy to assist you to make things right.
For future reference, if you ever have questions about sizing or style before ordering, you’re welcome to reach out to us anytime. We’re always here to help you find a dress that fits just right.
Thank you again for your feedback. It helps us improve and better serve everyone who shops with us.
Warm regards,
BABEYOND Customer Service Team
