BABEYOND

Dear Sarah, Thank you so much for taking the time to share your feedback. We are so happy to hear that you loved the dress. It truly means a lot to us. At the same time, we sincerely apologize for the delay in our communication, which was due to limited availability during the public holiday. We completely understand how frustrating it can feel when you are waiting for assistance. Regarding this matter, our customer service team has reached out to you on February 25 with detailed return instructions to guide you through the process. We hope you have received the email and that the information has helped resolve the issue. If you have any further questions, please feel free to contact us directly. We will be more than happy to help right away. We truly hope this experience has not affected your overall impression of the dress or your excitement about wearing it. Your satisfaction is very important to us, and we are continuously working to improve both our size guidance and our response time to better support our customers. Thank you again for your understanding and for sharing your experience with us. Warm regards, BABEYOND Customer Service Team

Dear Andreea, Thank you for continuing to share updates on your experience, and apologize for the delay in responding over the weekend. We are truly sorry that your order did not arrive as smoothly as expected. Due to the holiday peak period, deliveries were generally slower than usual, and in this case, the carrier was unfortunately unable to successfully reach you during delivery attempts. Together, these factors led to the delay, and we sincerely apologize for the inconvenience, especially that your order arrived after the New Year. Regarding your return request, our return policy allows returns within 14 days of delivery. As your request was submitted slightly outside this timeframe, it could not be processed automatically. However, due to our shipping delay, your order arrived later than expected. Our team promptly handled your return on Monday, February 2, and reached out to you via our official email with detailed instructions. Please check your inbox for the confirmation email. We genuinely appreciate your patience and truly value your feedback. We are committed to making your experience better. Warm regards, BABEYOND Customer Service Team

Dear Nicky, We sincerely apologize that your order did not arrive on time for your daughter’s birthday party. We understand how frustrating this must have been, given how important the occasion was. Please accept our deepest apologies, along with our warmest wishes for your daughter's birthday. We hope her celebration was filled with joy and wonderful memories. According to the carrier, there was an issue with the delivery address, which caused your package to be returned. For situations like this, we must rely on the carrier’s guidance and cannot directly intervene in the delivery process. That said, we take full responsibility for this service issue and sincerely apologize for the inconvenience and the impact it has had on your plans. Regarding your refund, we processed it on January 14, 2026, and should be reflected in your payment account. Please check your account to confirm. We always strive to provide the best customer experience, and we sincerely apologize for falling short this time. We truly hope to have the opportunity to serve you again in the future and provide you with a much more positive experience. Warm regards, BABEYOND Customer Service Team

Dear customer, We are truly sorry for the frustration and disappointment this situation has caused, especially as you were preparing for an important event, and apologize for the delay in responding over the weekend. Regarding your order, we would like to clarify that all items were shipped, but they were sent in separate packages. Unfortunately, this separation may not have been clearly reflected in the delivery update you received. Our customer service team has already reached out to you with the specific details regarding the necklace shipment and next steps. Please check your inbox, including your spam folder, for our latest message so we can assist you as quickly as possible. We sincerely apologize for the inconvenience and any confusion caused. Your experience is important to us, and we appreciate your patience while we work to resolve this matter. Warm regards, BABEYOND Customer Service Team

Dear customer, Thank you for taking the time to share your feedback. We completely understand how disappointing it must be to not receive your dress in time for your special event, especially after choosing expedited shipping. We sincerely apologize for the delay and the frustration it has caused. As we are unable to locate your order with the information provided, we kindly ask you to contact our customer support team at [email protected] with your order number. This will allow us to investigate the delay, confirm your delivery details, and assist you with a return or alternative solution. We are committed to responding promptly and making this right for you. Once again, we are truly sorry for any inconvenience and sincerely appreciate your patience and honest feedback. Warm regards, BABEYOND Customer Service Team