Hi Peter,
We appreciate you sharing your experience! Our team has worked hard to make ordering straightforward and ensure products are represented accurately online, so we’re glad everything met your expectations.
Thank you for shopping with us, and we hope to welcome you back to our online store!
All the best,
Stephanie
Hi there,
Thank you for sharing your feedback, and we’re truly sorry about your experience with the hoodie and the lack of response to your previous messages!
This is not the durability or level of customer care we aim to provide, especially after you took the time to send photos and follow up several times. We understand how disappointing it must have been to notice significant wear after your first use and then be left without assistance.
Please email me directly at [email protected] with your order details and the photos you previously submitted. I will personally review everything and arrange a smooth resolution, including a replacement hoodie.
We appreciate you bringing this to our attention and giving us the opportunity to make things right. We hope we can restore your confidence and welcome you back to our online store!
All the best,
Stephanie
Hi C. Laing,
Thank you for sharing your experience with us! We’re very glad you were pleased with the shirts, ordering process, and delivery.
We also appreciate your feedback regarding the pre-order delay. We understand that customers should be kept informed when expected delivery dates change, and we’re continuing to work on making these updates clearer and more proactive.
We hope you’ll visit our online store again!
All the best,
Stephanie
Hi Pete,
Many thanks for the fantastic feedback and for recommending us to your family and friends! We’ve put a lot of thought into the versatile layered design and practical storage, so it’s great to hear both pieces have worked so well for cycling and camping.
We’d love to welcome you back to our online store again!
All the best,
Stephanie
Hi Brent,
We really appreciate you sharing your experience! Our team has worked hard to provide helpful customer service, so we’re delighted that it stood out to you.
Thank you as well for your feedback on the Rain Jacket fit. Since it’s designed to accommodate additional layers, the roomier fit is intentional, and we appreciate your suggestion about making this clearer for customers.
We hope to welcome you back to our online store again!
All the best,
Stephanie